Knowledge Base
Select a Product Category Below.
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FAQ
For service and support should I contact my dealer or Symetrix directly?
Generally it’s best to contact the authorized Symetrix dealer first for service and support. If this is not an option then contact Symetrix Support directly at support@symetrix.co or call +1 425 778 7728.
What is the warranty on Symetrix products?
2 years from the original purchase date for products purchased prior to October 1, 2012. 3 years from the original purchase date for all products purchased after September 30, 2012. The 8x8DSP, BreakIn12, BreakOut12, Express (4×4, 4×12, 8×8, 12×4), CobraLink, and Control IO have a 2 year warranty regardless original date of purchase.
What address do I use when returning products for service?
Print the RA number(s) clearly on the outside of the box and send to:
Symetrix, Inc.
6408 216th ST SW
Mountlake Terrace, WA 98043
Where can I obtain a schematic for my Symetrix product?
Many schematics are available in the Symetrix Knowledge Base. Use the search function to find the schematic for the specific product you are interested in.
Who is my Symetrix sales representative?
Click on the U.S. Sales Reps or International Sales Reps and Distributors link under the Contacts tab.
How do I obtain a return authorization to send in a unit for repair?
Retrieve the units serial number then contact Symetrix Support at support@symetrix.co or call +1 425 778 7728.
How long does it take to have a product factory serviced?
Once received, the service process generally takes 2-3 days.
Are AutoCAD / DWG files available for Symetrix products?
Yes. Download AutoCAD / DWG files in the Symetrix Knowledge Base. Use the search function to find the AutoCAD files for the specific product you are interested in.
Where is the serial number for my Symetrix product located?
Serial numbers are generally on a sticker on the bottom or back of the unit and usually begin with the numbers “80”.
How do I know if my Symetrix product is still factory supported?
Symetrix products are supported for 3 years after the date of discontinuation. For support status on your product, retrieve unit serial number and contact Symetrix Support at support@symetrix.co or call +1 425 778 7728.
Can I purchase parts factory direct if I’m not an authorized Symetrix dealer?
Some parts can be purchased factory direct using a credit card. For more information have your unit’s serial number handy and contact Symetrix at support@symetrix.co or call +1 425 778 7728.
