For the fourth consecutive year, Symetrix, creators of high-performance digital audio processing solutions, has been recognized by System Contractor News magazine for the company’s commitment to customer service and training. Yet again, Symetrix received not one, but two Stellar Service Awards.
Symetrix earned this year’s “Sales Support You Can Believe In” (Best Sales Operation) Platinum award for excellence in sales and after-sales support. Symetrix was also honored with the 2017 Gold Stellar Service Award for “The Number You Have On Autodial” (Best Tech Support), in recognition of the company’s continued dedication to providing customers with exemplary technical support.
Systems Contractor News Stellar Service Awards acknowledge excellence in customer care and satisfaction in the professional AV industry. Winners are selected based on readers’ votes and are further vetted by a panel of professional integrator and consultant judges. As its multiple Stellar Service Awards indicate, Symetrix has long been an industry leader in customer support, backing its products with expertise in product selection and specification assistance, system design proofing, site file programming, and a wide range of additional services.
“It’s truly an honor and a privilege to be recognized once again this year with two of these prestigious Stellar Service Awards,” remarked Ashley Kay, Director of Technical Resources. “Symetrix has always maintained the highest standard in supporting and standing behind our products. We see the results in our customers’ successes, and the acknowledgement of the professional AV integrator community we serve is the ultimate reward.”
With a singular focus on installed systems DSP, Symetrix delivers high-performance audio hardware and software, backed by the highest caliber of customer care and support. Symetrix is a customer-centric and nimble organization delivering responsiveness, ease of doing business, and consistently open communications. Customers worldwide turn to Symetrix again and again for reliable, high-performance audio DSP and accessories.
“The Stellar Service Awards reward team efforts, and in my opinion, we really do have the best Sales and Support team in the industry,” comments Symetrix owner and COO Julie Ogden. “I could not ask for more.” Several members of the award-winning technical support team recently received well-earned promotions to Senior Technical Sales Engineers, including Chris Painter, Nic Danielson, and Chuck Larson.
A graduate of both Seattle’s legendary grunge music scene and the Art Institute of Seattle’s Audio Production program, Chris Painter interned at a famous Seattle recording studio before finding his niche as a live sound engineer. Painter went on to serve as a Pro Audio manager at Guitar Center and managed a technical support team at the Music Group. Recruited by Symetrix’ Technical Support department in January of 2013, he now helps integrators and end users with troubleshooting and teaches them how to get the most out of their Symetrix products. Somehow Painter still finds time to own and operate a live-sound production company.
A graduate of Central Washington University’s Music department, Nic Danielson is an experienced performing and recording musician, sound designer, and producer whose music has been featured in films and television. Danielson joined the Symetrix Engineering Department as a tester in 2012, notably working on Composer 1.0+ and Edge/Radius product line. Since 2013, he has worked in Technical Support, assisting integrators and end users in effectively troubleshooting and designing their systems.
Chuck Larson got an early start in music, touring the world at age seven as a founding member of the Columbia Boys Choir. Larson’s career took a technical turn after he studied digital audio engineering, including a stint as a sound engineer for the Seattle Mariners at Safeco Field. Experienced at designing and implementing large, multi-site data networks, he built the first wireless data infrastructure in Eastern Washington. With his combined expertise in audio and networking, he was a perfect choice for the Symetrix Technical Support team, joining the company in 2014.
Director of Technical Resources Ashley Kay began her audio career with several years at a consumer audio company in the Northwest before studying digital audio engineering. Starting at Symetrix in 2010, she quickly learned the ins and outs of DSP and networked audio working in the Technical Support department and took on leadership positions while continuing her education in management. In her current position, Kay manages both the Technical Support and Testing departments.
Sales Administrator Joe Bosslet moved to Seattle in 2005, armed with a degree in computer science from the University of Chicago. After a stint working in logistics/sales with Music Group, he joined Symetrix in the same capacity in 2013. On the side, Bosslet books and promotes shows in the Seattle area.
The newest member of the Symetrix team, Technical Sales Engineer Cliff Dunn earned his BA in flute performance and his Master’s degree in composition, followed by a second Master’s in music and technology. On top of those, he expects to receive a BS in computer science the end of this year. In addition to working in live and studio music performance and engineering, he has provided tech support for a variety of high-profile clients and organizations.
Customers regularly recognize the team’s excellence. “Truly you guys are the best, and we feel very lucky to have access to both Nic and Chuck,” writes William Norton of Pacific Intermedia, Inc. “Nic Danielson provided me with some of the best support I have received in my 15 years of IT — hats off to Nic!” proclaims Gordon Bolton of American Engineering Corporation. “Though I’m sure this level of support happens all the time at Symetrix, you can trust me when I tell you that it’s so very rare in our industry. Please tell Chris Painter that I’m bowing in his general direction, chanting “not worthy, not worthy,” lauds Touch 33 Communications’ Bruce Coffman. “The site file Chuck Larson built is a work of art!” gushes Gary Dixon, Senior Applications Engineer, Professional Markets, at ATUS. “Chris Painter was very patient with me and was very knowledgeable,” chimes in Martha T. Berry Medical Care Facility IT Support Specialist Kyle Burch.
The complete list of Stellar Service Award winners, announced in SCN’s Spring edition, is available at www.avnetwork.com/news/scn-2018-stellar-service-award-winners.