Processing and Control for Professional AV Installations

Frequently Asked Questions

Control Screens & SymVue

  • Why isn’t my SymVue for PC control screen controlling my DSP?

    One of the main culprits of control loss is due to network configuration or lack of network connectivity in general. This can come in many forms including which network the PC is connected to, specific port communication management, firewalls, and crossing between subnets. If your PC happens to have multiple ethernet NICs, one thing you can check specifically with your SymVue control screen file is which network adapter it's communicating through. Open your SymVue control screen and right click on the title bar icon and choose to Show Menu. Then in the File menu choose Select Ethernet Network. In this dialogue, make sure that the network the control screen is talking to matches that of the DSP it is intended to control.

  • Can a preset be triggered when SymVue changes to a given control screen?

    Yes! Control screen viewer buttons can be set to trigger a preset from the button's properties panel in Composer.

  • Can I use multiple controlling devices with SymVue control screens?

    Yes. Composer and DSP programming will respond to multiple controlling devices in real-time. For example; a control screen on a T-7 touchscreen can work in coordination with a control screen exported to Control Server. Control will also work in combination with any of our physical control panels such as the ARC-3.

  • Why is my control screen showing some controls with a red exclamation point and/or a timeout error “Not yet received subscription response”?

    This usually means the control subscriptions between the controlling unit and the site file/DSP programming have failed or haven’t been updated. This error can also be due to IP conflicts on the network, or a loss of network communication between the DSP and the controlling device. In most cases re-exporting the control screen configuration with “Go online with Composer site file” checked will also update the DSP archive and correct this issue. 

  • Can I trigger a control screen to change/appear by a button press or logic?

    At this time, SymVue control screens are not dynamic (as ARC-3 Dynamic Menus are) and cannot be triggered by button presses, logic, or other catalysts than control screen viewer buttons. However, control screen viewer buttons can be programmed to trigger a preset when pressed. This setting is located in the control screen viewer button properties.