Processing and Control for Professional AV Installations

Frequently Asked Questions

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ARC-Series #

  • My ARC-3 remote is displaying a time that is out of sync with real time.

    If your ARC-3 remote is displaying/reporting a time that is out of sync with real time (e.g.; the real time is 11:35am, but the ARC is displaying 6:35am, or some other time), push and go online with your DSP and system. Then go to Tools > Launch Event Scheduler. In the lower left panel, check that the time being displayed here is correct. If it's not, click "Set Unit Clock..." and choose the appropriate option. This should also update the time displaying on the ARC-3.

  • Can I use the ARC-3 with Designer, Jupiter, or the Zone Mix 761?

    No, the ARC-3 is currently only compatible with Composer 4.1 and above.

  • How do I change the address on the ARC-3?

    Press both the left and right buttons, and then press and hold the top + portion of the slider. This puts the ARC-3 into system mode. Here an address from 1-99 can be selected.

  • How do I enable dynamic menus within the ARC-3?

    Dynamic Menu Enable – Check the box to enable an ARC or individual menus with controller numbers. Example: In a room-combine scenario, choose to display a separate set of menus when the room is combined and another when it is uncombined.

  • Can I adjust the brightness of the ARC-3’s LED’s?

    Yes, in the ARC-3 edit window you can adjust the brightness of both the idle and active states. You can also select or de-select “auto-adjust brightness Settings for ambient light” and “brighten button LEDs when buttons pressed”.

  • Can the ARC-3 display different languages?

    The ARC-3 can display any character in any language that can be generated on a Windows computer.

  • Can I use the ARC-3 with Designer, Jupiter, or the Zone Mix 761?

    No, the ARC-3 is currently only compatible with Composer 4.1 and above.

  • Does the ARC-3 use the same wire pinouts as the ARC-2e?

    Yes, the ARC-3 uses the same wire pinouts as all the ARC remote devices. The pinouts can be found in the help files.

  • Can I enable/disable Sleep Mode in the ARC-3?

    Yes, in the ARC-3 Edit window you can choose to disable Sleep Mode by unchecking the box (Enable Sleep Mode). This box is checked by default. You can also adjust the delay time between 1-600 seconds of inactivity. In addition, you also have the option to keep LEDs on or turn LEDs off during Sleep Mode (default setting turns LED’s off).

  • How do I assign an address to the ARC-3?

    In the ARC-3 edit window, assign the ARC-3 address in the RS-485 field located under the ARC Description.

  • Can I lock or add security to the ARC-3?

    Yes, a 4 digit security PIN can be enabled. This PIN will need to be used anytime the ARC-3 is activated or when the ARC-3 comes out of sleep mode.

  • Can I change the display text font on the ARC-3?

    Yes, in the Edit ARC-3 windows you can change the “ARC Description”. You can also modify the Font, size and position of the text to be displayed. In addition, a background image can be imported (239×24 pixel monochrome bitmaps).

  • Can I control Jupiter from my mobile device, such as an iPhone, iPad, or Android device?

    Yes. With the release of the Jupiter 2.0 software, the ARC-WEB makes control from a mobile device or web browser possible.

  • If I use multiple ARC-WEB Dialers can I password protect each one separately?

    Each ARC-WEB Dialer instance may be protected with a unique username/password.

  • Can I have separate volume and mute controls for each Appearance on each line of the VoIP card with the ARC-WEB Dialer?

    Each ARC-WEB Dialer instance controls two lines, two assignable volumes and mutes per line, 20 speed dial locations shared between lines, and 8 presets shared between lines.

  • I am using the ARC-WEB Dialer but I have no volume or mute controls?

    Each volume and mute control needs to be individually enabled. In the “Edit ARC-WEB Dialer” window each menu item is listed. Select the desired menu item and then click the “Edit” button. This will open an edit window for that menu item. Check the enable box and then click “Save Menu”. For volume controls, you can also set the Low Limit, High Limit, and Resolution.

  • Can I resize the ARC-WEB Dialer to fit my screen resolution?

    ARC-WEB and ARC-WEB Dialer will adjust to the device’s screen size and present a small screen (phone) or large screen (tablet / desktop) interface as appropriate. The minimum display size supported is 240×320 (640×960 Retina) pixels. It is recommended to save the ARC-WEB or ARC-WEB Dialer as a “web app” if using a smaller display device, particularly on those devices running iOS 8, as the bottom navigation buttons may be obscured by the browser’s command bar.

  • Can I program/change and recall Speed Dial names and numbers from the ARC-WEB Dialer?

    Speed dial names and numbers can be programed and/or changed using the ARC-WEB Dialer. Simply click on the name and number you want to program and/or change. To trigger or dial the Speed Dial, select the Speed Dial number (1-20) under the line you want to dial out on. Any programming and/or change made to the Speed Dial name and number will also be changed in the VoIP or ATI module inside SymNet composer.

  • If I have multiple DSP’s with multiple phone cards in the same site file, can I still use the ARC-WEB Dialer?

    For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into. A unique name can also be given to each ARC-WEB Dialer.

  • If I have more than one phone card can I still use the ARC-WEB Dialer?

    For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into. A unique name can also be given to each ARC-WEB Dialer.

  • Is ARC-WEB Dialer available for the 2 Line VoIP Interface Card and/or the 2 Line Analog Telephone Interface Card?

    ARC-WEB Dialer may be enabled/disabled for each telephony interface.

  • Does ARC-WEB Dialer work on a MAC or an iPhone?

    ARC-WEB is supported on Mac OS X browsers and iOS devices. It is also supported on Windows and Android browsers. The supported platforms include: iOS version 6.0+, Android version 4.1+, Internet Explorer version 9.0+, Chrome version 29+, Safari version 6+: Mac OS X 10.7 or later, and Firefox version 24+

  • How do I download the ARC-WEB dialer to my phone or mobile device?

    No download is necessary. ARC-WEB Dialer is a web app that is hosted on the Symetrix hardware. After enabling and programming the ARC-WEB Dialer in SymNet Composer 4.0+ software, simply type in the hardware’s IP address into your web browser.

  • Where can I find an Ethernet application with IP capable Symetrix products?

    SymNet Remote Terminal is a UDP terminal test application for testing Ethernet-based control for Symetrix products.

    SymNet Remote Terminal.zip 

  • The xControl has two RS-232 ports, are these ports used for incoming commands only?

    No, both ports can receive incoming commands, but they can also be used to send data, including both feedback and custom RS-232 strings.

  • Does Edge contain local GPIO or is a control accessory, such as the xControl needed?

    Yes, the Edge does have local GPIO so the xControl is not needed in most cases. The Edge frame has 8 analog control ports (8 pots or 16 switches) and 8 Logic Outputs.

  • Can the xControl be powered from a Control I/O power supply?

    No, the power supply for the legacy Control I/O is not compatible with the xControl. A POE injector ships with the xControl.

  • What kind of cable do I use to hook up the Analog Control Inputs?

    Standard two-conductor shielded twisted pair.

  • Where can I find an owner’s manual for my Symetrix product?

    All technical and operational instructions and documentation for current Symetrix products are contained within the Help menu of the Designer and/or Composer software. Simply click on the question-mark icon on the toolbar in Designer/Composer and search your topic.

  • Is the xControl an RS-485 device?

    No, the xControl is a true POE device that communicates to the DSP hardware over Ethernet.

  • Is the xControl programmed in the Remote Control Manager in SymNet Composer?

    No, while the Control I/O was programmed in the Controller Manager in SymNet Designer, the same cannot be said about the xControl. The xControl is added to the Site View of Composer just like a SymNet DSP. Once in the site file, the xControl is programmed to control parameters in the same way all control is programmed:

    Right Click -> Set Up Remote Control-> Remote Analog Input –‘xControl’

  • How do I lock and unlock an ARC-2e?

    To unlock the ARC-2e, hold the “Menu” button down for at least 4 seconds, then while continuing to hold “Menu”, push the “Down” button. If the ARC-2e needs to be re-locked to prevent tampering, simply do the same procedure but use the “Up” button.

  • What distance can an ARC be from the host DSP?

    The distance varies greatly depending on the type of ARC, the gauge of the cable, and the number of arcs chained together. Download Link: ARC Power Calculator .

  • How do I upgrade ARC firmware in Designer?

    ARC firmware is managed in Designer in the Controller Manager.

    Tools > Controller Manager.

  • What types of parameters can ARCs control?

    ARCs are extremely flexible and can be assigned virtually any real-time parameters depending on what host DSP it is controlling. Generally ARCs are used for volumes, buttons, and presets.

  • What kind of cable do I use to hook up the RC-3?

    Standard two-conductor shielded twisted pair.

  • ARC Power Calculator

    An ARC’s power requirements vary depending on the voltage supplied to it. For example, an ARC-2e at 24V DC uses approximately 55 mA, while at 7V DC it uses approximately 170 mA maximum. As the voltage varies from 24 to 7 VDC, the current requirement increases accordingly. ARCs can be daisy-chained and fed power over this daisy-chain from an ARC-PSe or other device. However, as the length of the cable increases, so does the resistive line loss, which lowers the voltage available at each subsequent ARC. The actual power drain on each output from the powering device can vary substantially depending on the number of ARCs and the distance each of them is separated by. In order to assist with system design, Symetrix has available a Microsoft Excel spreadsheet that can help a system designer determine power requirements based upon cable length, number of ARCs and the power supply to be used.

    Download Link: ARC Power Calculator. 

  • What cables are required to connect to ARCs?

    A single standard straight-through CAT-5/6 cable will provide power and data to an ARC from the host DSP. The daisy-chain to subsequent ARCs also uses CAT-5/6.

    Legacy DSPs that pre-date the ARC Port (RJ-45) communicate to ARCs with a twisted-pair (A, B, Ground) for RS-485 data. In this scenario a local external transformer provides up to 24VDC to the ARC.

  • How many ARCs can I daisy-chain together?

    The number of ARCs that can be daisy chained together will vary depending on the type of ARCs used and the cable lengths. Download Link: ARC Power Calculator .