Processing and Control for Professional AV Installations

Frequently Asked Questions

xIO Expanders - xOut 12 and xln 12

  • Can the xOut 12 output mute be controlled from ARC remotes, SymVue, or 3rd party control systems?

    xOut and xIn expanders can only be controlled via Composer directly or by programming set up in Composer. For control using a Symetrix hardware control platform (ARC series remote, W series remote), a remote control number must be tied to the given parameter – mute or otherwise. SymVue control screens can have the parameter itself copied to it for control. Third party system control would be similar to our ARC and W series control, requiring remote control numbers be set to given parameters. The third-party control system would then need to follow the Symetrix Control Protocol to control these parameters.

  • What is Phantom Power?

    Phantom power derives its name from its invisibility to audio signals, even though the microphone cable carries both phantom power (as direct current) and audio signals (as alternating current). Specifically, the term phantom power means a positive DC voltage sent to the microphone on both audio leads, through current-limiting resistors which also serve to isolate the audio leads from one another. The front panel phantom power button applies phantom power via pins 2 and 3 of the mic input XLR connectors.

  • Can the xOut 12 be used to send Dante digital audio to a 3rd party Dante enabled device?

    Yes, but a SymNet DSP must be present to setup and program the xOut 12. Once programmed the xOut 12 can transmit the Dante audio to any Dante enabled device.

  • Can the xIn 12 be used to send Dante digital audio to a 3rd party Dante enabled device?

    Yes, but a SymNet DSP must be present to setup and program the xIn 12. Once programmed the xIn 12 can transmit the Dante audio to any Dante enabled device.

  • Where can I download archived versions of Composer software?

    Archived versions of all final public releases of Composer software are listed in the table below. The software runs on a Windows PC and is used to configure, design, and control Composer-based products. For new designs we highly recommend using the latest version of Composer, however archived major release versions can be found below for legacy compatibility and/or troubleshooting requirements. All firmware files are included as part of the downloaded Composer software package. The Composer firmware versions and Dante Kernels listed below are to help in cross-referencing the firmware running on the installed DSP(s) with the corresponding version of Composer that should be downloaded.

    To communicate with Symetrix hardware from a given version of Composer, it may be necessary to upgrade (or downgrade) firmware in each hardware device. This can be done directly from the Composer application and only takes a few minutes per device. Firmware upgrade is done from the Composer Hardware menu.

  • What steps are necessary in order to run Dante DSP with Dante set to “Redundant Mode”?

    All Dante devices ship with Dante in the default “Switched mode”. This allows units to be daisy chained, eliminating the need for 3rd party networking hardware. When in “Switched mode” if the Dante hardware is setup physically in a Redundant network configuration, traffic from the Primary Dante port will flow out the Secondary Dante port, and the Dante traffic from the Secondary Dante port will flow out the Primary Dante port. This creates a data feedback loop on the Dante network that will crash the Dante cards in the SymNet units. SymNet units with only Dante connections, such as the xIn 12 and the xOut 12, may become unresponsive until they are power cycled and the redundant Dante network switch is turned off or the redundant ports are unplugged from the secondary Dante network.

    As such, to set the system to run Dante in “Redundant mode”, first go online with the system with only the Primary Dante port connected to the network or network switch. Alternatively, if the Secondary Dante ports are already connected to a network switch, turn off the secondary Dante network switch/switches. If the Secondary network switch cannot be turned off, or both Primary and Secondary Dante use the same network or switch, then unplug all Secondary Dante ports.

    Next, go to Composer>Dante Flow Manager and hit the “Configure Dante…” button and set the Secondary Dante jack to “Redundant Network”. Then push the file to the SymNet system.

    Verify via a DSP’s front panel display that the Dante mode now reads “Redundant”. When it does indicate “Redundant” mode is active, plug in the secondary Dante ports or turn on the secondary Dante network switch/switches.

  • Where can I find an owner’s manual for my Symetrix product?

    All technical and operational instructions and documentation for current Symetrix products are contained within the Help menu of the Designer and/or Composer software. Simply click on the question-mark icon on the toolbar in Designer/Composer and search your topic.

    Download the latest version of Designer or Composer at www.symetrix.co.

  • Will phantom power damage my non-condenser microphones?

    Generally no, some older ribbon microphones are somewhat susceptible, but it’s always a safe bet to disable phantom power when not needed.

  • Can Dante Controller be used to adjust the mic pre or level settings of the xIn 12?

    No, Dante Controller is not able to adjust any audio related settings in a xIn 12.

  • Can Dante Controller be used to turn on the output mute settings of the xOut 12?

    No, Dante Controller is not able to adjust any audio related settings in a xOut 12.

  • Where can I find AutoCAD files for the xOut 12?

    http://symetrixco.wpenginepowered.com/wp-content/uploads/2016/02/xOut-12.zip

  • Where can I find AutoCAD files for the xIn 12?

    http://symetrixco.wpenginepowered.com/wp-content/uploads/2016/02/xIn-12.zip

  • Can the xIn 12 input setting be controlled from ARC remotes, SymVue, or 3rd party control systems?

    xOut and xIn expanders can only be controlled via Composer directly or by programming set up in Composer. For control using a Symetrix hardware control platform (ARC series remote, W series remote), a remote control number must be tied to the given parameter – mute or otherwise. SymVue control screens can have the parameter itself copied to it for control. Third party system control would be similar to our ARC and W series control, requiring remote control numbers be set to given parameters. The third-party control system would then need to follow the Symetrix Control Protocol to control these parameters. 

xIO General

  • What is the maximum number of xIO devices allowed in a system?

    Control Devices – Composer Limits

    The maximum number of control devices in a Site File is 128. This includes DSPs, Touchscreens, W-series, Control Servers, and xControls. The limit is based on the maximum number of units Composer can communicate with at once. If this limit is exceeded, some will not locate correctly so Composer will not go online. This limit does not include Dante-only devices that are located through a DSP. See the section below for limits on these devices.

    Dante Devices – Dante Audio Routing Limits

    The maximum number of Dante devices that can be routed to by one Brooklyn-based DSP is 128. But in reality, this limit is rarely met as there are other soft limits that are reached first. First, the maximum number of Dante Channels (64) and/or Dante Flows (32) supported by one DSP will usually limit the number of devices that can be used.

    Dante Devices – Intelligent Module Limits

    The CPU/Memory resources used by Intelligent Modules will also limit the real-world number of devices that can be used. The maximum number of 256 Intelligent Modules per DSP may theoretically come into play, but other practical limits will almost always be reached first. For xIO devices, Intelligent Module requirements for CPU processing limit is different for Radius NX class DSPs and Edge/Prism class DSPs. Radius NX devices can support about 30 Intelligent Modules communicating with xIO devices. Alternately, Edge/Prism class DSPs, which have an older CPU and less memory, can support about 20 Intelligent Modules communicating with xIO devices. This is a rough estimate because the available processing is also affected by other things the Site might be doing (eg, running Control Screens, recording/playback, etc). In practice, this means that if you want to run more than 20 or 30 xIO devices in a single Site, you will need to divide them between multiple DSPs.