Processing and Control for Professional AV Installations

Frequently Asked Questions


  • Where can I find the external controller numbers for my Jupiter app?

    Each Jupiter app has a set of external controller numbers associated. These numbers are static and cannot be changed within the app. These can be found on the Select Jupiter App screen (commonly found when starting a new Jupiter program). Select an app from the list and click on the "View External Controllers" button. This will open an HTML document (no internet required) showing all applicable remote control numbers.

  • Why can’t I connect to a Jupiter DSP from Composer?

    While Composer can see our Integrator Series DSPs (Jupiter and Zone Mix), they do have have their own respective software that will need to be used to fully connect and communicate. You can find Integrator Series software here .

  • Does Jupiter hardware have a default IP address?

    Jupiter is DHCP capable. If it is not given a DHCP address it will default to a 169.254.x.y base IP address. The last two octets of that address can be calculated by converting the last two groups of numbers of the unit’s MAC address from hex to decimal. The unit’s MAC address is located on a sticker on the bottom of the hardware.

  • Can I modify a Jupiter app?

    Jupiter apps are fixed architecture and cannot be modified.

  • Are Symetrix ARCs supported by Jupiter?

    Yes, all ARCs but the ARC-3 are supported by Jupiter.

  • Where can I find an Ethernet application with IP capable Symetrix products?

    SymNet Remote Terminal is a UDP terminal test application for testing Ethernet-based control for Symetrix products.

  • Can I request a custom Jupiter app?

    The requirements for development of a custom app are very difficult to pass. Nonetheless, if you have an idea for a Jupiter app you can discuss it with a support engineer by contacting

  • Can I control Jupiter from my mobile device, such as an iPhone, iPad, or Android device?

    Yes, the ARC-WEB makes control from a mobile device or web browser possible.

  • Can I direct connect to Jupiter with a CAT-5 cable?

    Yes, direct connection from your PC to Jupiter hardware is possible with a straight-through CAT-5 cable.

  • How do I convert my Jupiter unit to be used with 117/220 volt?

    Symetrix Jupiter products use an automatically switching external power supply. Simply use the power cable that fits your region’s AC plug type, and the unit will automatically switch to that voltage.

  • How do I configure Jupiter?

    Jupiter hardware is network ready and is configured with a PC running the Jupiter control software .

  • How do I download the ARC-WEB to my mobile device?

    No download is necessary. ARC-WEB is a web app that is hosted on the Jupiter hardware. After programming the ARC-WEB in the Jupiter software, simply type in the hardware’s IP address into your web browser. The Jupiter will need to be connected to a local wifi router for wireless access by your device.

  • What are the most common external control commands for 3rd party controllers?

    CS – Controller set. Generally use for buttons.

    CC – Controller change. Generally use for faders.

    LP – Load preset.


    CS <controller number><controller position><cr>

    CC <controller number><1 for increment or 0 for decrement><amount><cr>

    LP 1

  • Can Jupiter units be linked together?

    Jupiter is stand-alone, there is no digital audio bus. Though multiple Jupiter units can exist on the same Ethernet network and be controlled from the same computer.

  • How much do Jupiter apps cost?

    Jupiter apps are free.

  • Where do I find the latest firmware for my Jupiter DSP?

    The latest firmware is always bundled with the latest Jupiter control software . There is no need to manage the firmware independently.