Processing and Control for Professional AV Installations

Knowledge Base

QSG: T-7 Glass touchscreen

Download this Quick Start Guide in PDF format.


What Ships in the Box #

  • T-7 Glass touchscreen
  • Universal flush mount bracket
  • Two zinc-plated steel M3.5 x 25mm Phillips pan head screws
  • Four zinc-plated steel 6-32 x 1.25” Phillips pan head screws
  • Two painted black steel 2-56 x 5/16” Torx T8 screws
  • Torx T8 screwdriver
  • This Quick Start Guide

What You Need to Provide #

  • A Windows PC with the following minimum specifications:
    • 1 GHz or higher processor
    • Windows 10 or higher
    • 1 GB free storage space
    • 1280×1024 graphics capability
    • 16-bit or higher colors
    • Internet connection
    • 8 GB of RAM
    • Network (Ethernet) interface
  • CAT5e/CAT6 cable

Getting Help #

Composer, the Windows software that configures the T-7 Glass touchscreen hardware, includes a help file which acts as a complete User’s Guide for both hardware and software. If you have questions beyond the scope of this Quick Start Guide, contact our Technical Support Group in the following ways:

Tel: +1.425.778.7728 ext. 5
Web: https://www.symetrix.co
Email: support@symetrix.co
Forum: https://www.symetrix.co/forum


Important Safety Instructions #

  1. Read these instructions.
  2. Keep these instructions.
  3. Heed all warnings.
  4. Follow all instructions.
  5. Do not use this apparatus near water. This apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus.
  6. Clean only with dry cloth.
  7. Do not block any ventilation openings. Install only in accordance with the manufacturer’s instructions.
  8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  9. Ensure proper ESD control and grounding when handling exposed I/O terminals.
  10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.
  11. Only use attachments/accessories specified by the manufacturer.
  12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.
  13. Unplug this apparatus during lightning storms or when unused for long periods of time.
  14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug cord is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

The lightning flash with arrowhead symbol within an equilateral triangle is intended to alert the user of the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user of the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product (i.e. this Quick Start Guide).

User Serviceable Parts: There are no user serviceable parts inside this Symetrix product. In case of failure, customers inside the U.S. should refer all servicing to the Symetrix factory. Customers outside the U.S. should refer all servicing to an authorized Symetrix distributor. Distributor contact information is available online here.

Note: #

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment under FCC rules.

Cet appariel numerique de la classe B respecte toutes les Exigences du Reglement sur le materiel brouilleur du Canada.


Declaration of Conformity #

We, Symetrix Incorporated, 6408 216th St. SW, Mountlake Terrace, Washington, USA, declare under our
sole responsibility that the product:

T-7 Glass

to which this declaration relates, is in conformity with the following standards:

FCC Part 15 (EMC-USA),
RoHS (health/environmental)

The technical construction file is maintained at:
Symetrix, Inc. 6408 216th St. SW, Mountlake Terrace, WA, 98043 USA

Place of issue: Mountlake Terrace, Washington, USA
Authorized signature:

Mark Graham, CEO, Symetrix, Inc.


Hardware Installation #


Wall Mount Installation Instructions #

1. Screw the universal flush mount bracket into the wall mounted back box using the appropriate screws for US or Euro boxes as shown below. Ensure the arrows face up.

2. Connect the CAT5e/6 cable to the T-7 Glass touchscreen.

3. Checking to ensure the arrows on the T-7 are pointing up, align and gently press the T-7 unit onto the universal flush mount bracket. The support bracket should entirely conceal the universal flush mount bracket and sit flush with the wall. Pull down lightly on the T-7 unit to ensure it is fully seated. Using the included Torx screwdriver, screw in the two (2) pre-inserted set screws on the bottom of the support bracket until tight. Do not over tighten.

4. To remove the T-7 Glass from the universal flush mount bracket, partially unscrew the two (2) set screws on the bottom of the support bracket using the included Torx screwdriver. Lift the unit up and off of the wall.


Tabletop Stand Installation Instructions #

1. Attach the universal flush mount bracket to the upper and lower table mount stand sections using the eight (8) included 6-32 x ¼” Phillips pan head screws, as shown. Ensure the arrows on the bracket are facing up for the desired angle of the stand.

2. Attach the four (4) included non-skid pads to the underside of either the upper or lower table mount bracket, depending on which surface will be rested upon.

3. Connect the CAT5/6 cable to the T-7 Glass touchscreen through the center hole of the stand. Optional: Secure the cable to the strain relief tie down with the included zip tie.

4. Checking to ensure the arrows on the T-7 are pointing up, align and gently press the T-7 unit onto the universal flush mount bracket. The support bracket should entirely conceal the universal flush mount bracket and sit flush with the stand. Pull down lightly on the T-7 unit to ensure it is fully seated. Using the included Torx screwdriver, screw in the two (2) pre-inserted set screws on the bottom of the support bracket until tight. Do not over tighten.

5. To remove the T-7 Glass from the universal wall mount bracket, partially unscrew the two (2) set screws on the bottom of the support bracket using the included Torx screwdriver. Lift the unit up and off of the stand.


Software Installation #

Composer® is the software that provides real-time set-up and control of the T-7 Glass touchscreen from a Windows PC environment.

Use the following procedure to install Composer on your computer:

  1. Download the Composer® software installer from the Symetrix web site (https://www.symetrix.co).
  2. Double-click on the downloaded file and follow the onscreen directions to install.

After installing the software, refer to the Help File for full connection and configuration information.


Network Setup #

About DHCP #

T-7 Glass touchscreen boots with DHCP enabled by default. This means that as soon as you connect it to a network, it will look for a DHCP server in order to obtain an IP address. If a DHCP server is present, T-7 Glass touchscreen will obtain an IP address from it. This process may take several minutes. With your PC attached to the same network, and thus getting its IP address from the same DHCP server, all will be ready to go.

If your network does not have a DHCP server, T-7 Glass touchscreen will not be able to obtain an IP address. While waiting, T-7 Glass touchscreen will default to a private IP address in the range of 169.254.x.x where x.x is the last four alphanumeric characters of T-7 Glass touchscreen’s MAC address (MAC address hex value is converted to decimal for IP address). T-7 Glass touchscreen’s MAC address can be found on a sticker on the bottom of the hardware.

When there is no DHCP server present to assign IP addresses to the T-7 Glass touchscreen, or your PC, you may need to configure your PC with a static IP in the range of 169.254.x.x with a subnet mask of 255.255.0.0 in order to communicate with T-7 Glass touchscreen in a direct connect mode. However, if your PC is using the default network settings, it should also have automatically self-assigned a similar private IP address in the range of 169.254.x.x, and if this is the case, you should be able to connect to T-7 Glass touchscreen directly.

Even if the PC’s default settings have been changed, T-7 Glass touchscreen will try to establish communications by setting up appropriate routing table entries to reach devices with 169.254.x.x addresses.

Connecting to T-7 Glass touchscreen from a host computer on the same LAN #

The T-7 Glass touchscreen and the host computer require the following three items:

  1. IP Address – The unique address of a node on a network.
  2. Subnet Mask – Configuration that defines which IP Addresses are included in a particular subnet.
  3. Default Gateway (optional) – The IP address of a device that routes traffic from one subnet to another. (This is only needed when the PC and T-7 Glass touchscreen are on different subnets).

If you are putting T-7 Glass touchscreen on an existing network, a network administrator will be able to provide the above information or it may have been provided automatically by a DHCP server. For security reasons, it may not be recommended to put T-7 Glass touchscreen directly on the Internet. If you do, a network administrator or your Internet Service Provider can provide the above information.

If you are on your own private network, directly or indirectly connected to the T-7 Glass touchscreen, you may allow the device to choose an automatic IP address or you may choose to assign it a static IP address. If you are building your own separate network with static assigned addresses, you may consider using an IP Address from one of the ”Private-Use” networks noted in RFC-1918:

  1. 172.16.0.0/12 = IP Addresses 172.16.0.1 through 172.31.254.254 and a Subnet Mask of 255.240.0.0
  2. 192.168.0.0/16 = IP Addresses 192.168.0.1 through 192.168.254.254 and a Subnet Mask of 255.255.0.0
  3. 10.0.0.0/8 = IP Addresses 10.0.0.1 through 10.254.254.254 and a Subnet Mask of 255.255.0.0

Configuring IP Parameters #

Locating Hardware #

Discovery of, and connection to, T-7 Glass touchscreen hardware is done with the Composer Locate Hardware dialog found under the Hardware menu or by clicking the Locate Hardware icon in the tool bar, or on a particular T-7 Glass touchscreen unit itself.

– OR –

– OR –

IP Configuration #

The Locate Hardware dialog will scan the network and list available units. Select the T-7 Glass touchscreen unit you wish to assign an IP address to and click the Properties button. If you wish to assign a T-7 Glass touchscreen a static IP address, select “Use the following IP address” and enter the appropriate IP address, subnet mask and gateway. Click OK when finished. Now, back in the Locate Hardware dialog, ensure the T-7 Glass touchscreen device is selected and click “Select Hardware Unit” to use this T-7 Glass touchscreen hardware in your Site File.

Close the Locate Hardware dialog.


Reset Switch #

To be used under the supervision of technical support, it has the ability to reset the T-7 Glass touchscreen’s network configuration and completely reset the unit to factory defaults. Locate the reset switch through the vents on the bottom side of the T-7 Glass touchscreen rear cover.

  1.  Short press and release: Reboots the unit.
  2. Long press and hold, release when unit reboots: Resets network configuration, returns to DHCP.
  3. Apply power while holding, release after unit boots then reboots: Factory resets unit.

Symetrix Warranty #

Click here to read the Symetrix product warranty.