Professional Services

What are On-Site Commissioning Services?

For critical sites, Symetrix Professional Service can schedule an Applications Engineer to provide on-site commissioning services. We have highly qualified Applications Engineers, that can assist with setup and commissioning for your system. For severely time constrained systems or high-profile clients, a Symetrix Applications Engineer on site provides you with the peace-of-mind and confidence that you won’t need to think about the Symetrix hardware and can concentrate on commissioning the system. We assign you a single contact who will interface with you and will coordinate the entire process. This single point of contact provides access for your installation team to our entire Professional Services team of Application Engineers and will be a dedicated resource for your project and installation. During our On-Site Commissioning process, a Symetrix Applications Engineers takes responsibility for the administrative and technical aspects of your project. This includes ensuring all software and firmware is up to date, all aspects of required network communications has been tested, all audio processing and control equipment has been tested, and field service personnel have received whatever assistance is needed for controlling the system during commissioning. As the system functionality advocate, our Application Engineers work hand in hand with the the system integrator right up until acceptance of the system.

Our Symetrix Professional Services team is available to provide support for any additions, changes, or improvements needed for Symetrix systems, and the in-house customer experience team are available to assist clients with any requests for spare parts, maintenance, on-site interventions, technological updates, or any other requirements. Our dedicated staff at Symetrix are committed to customer service and quality in our systems.