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Knowledge Base > Installed Sound DSP

Is the new Solus NX the replacement for the older Solus models that are now discontinued?

Yes.

What software do I use to configure the Solus NX?

Solus NX is configured via the award winning Composer CAD based design software.

Will Solus NX work in SymNet Designer software?

No.

Will the original Solus models be supported in Composer software?

No.

How many inputs and outputs are available on Solus NX?

Solus NX is available in 3 configurations, 4×4, 8×8, and 16×8.

Can I daisy-chain multiple Solus NX units together like the Radius and Edge?

No. Solus NX has a single Ethernet port unlike Radius and Edge, which feature dual Ethernet ports.

Does the Solus NX have Dante networking capabilities?

No. Solus NX has analog inputs and outputs only, and comes in 3 configurations, 4×4, 8×8, and 16×8.

Can the Solus NX be controlled by RS-232?

Not directly. However, Solus NX can still be controlled by UDP and TCP/IP over Ethernet. RS-232 control can be added by pairing the Solus NX with xControl.

Does the Solus NX contain any local GPIO or is the xControl needed?

Yes, the Solus NX does have local GPIO so the xControl is not needed in most cases. All 3 Solus NX models have 2 analog control ports (2 pots or 4 switches) and 4 Logic Outputs built in.

Does Solus NX have +48 V phantom power?

No. Phantom Power (per input): +20 VDC @ 20 mA maximum per input.

Can Solus NX be powered over PoE?

No. Solus NX comes with an external 24 VAC adaptor and IEC cable.

Can I directly connect to Solus NX or do I need a switch?

Yes, direct connection from your PC to Solus NX hardware is possible by simply using a straight-through CAT5 cable.

Are Symetrix ARCs supported by Solus NX?

Yes, all of the ARC models are supported, even the new ARC-3. The ARC-PSe can be used as well.

Does the Solus NX built in ARC port offer as much power as Radius or Edge?

Yes, the Solus NX ARC port features 24V, 500 mA output to power connected ARCs, just like Radius and Edge.

Can Solus NX be interfaced with telco systems?

No, although the THI-101 Telephone Headset Interface can be used as a simple solution.

Can Solus NX be used for directly interfacing with digital input and output sources?

No, Solus NX has only analog inputs and outputs.

Can I use SymVue with Solus NX?

Yes, Solus NX can access all of the features in Composer software available to Radius and Edge including SymVue and ARC-WEB.

Can I use ARC-WEB with Solus NX?

Yes, Solus NX can access all of the features in Composer software available to Radius and Edge including ARC-WEB and SymVue.

How much delay memory is available in Solus NX?

There is 174 mono seconds of total delay memory available.

What sample rate does the Solus NX operate at?

Audio conversion is 24-bit, 48 kHz with internal processing of 40-bit floating point, 48 kHz.

How much latency is there in Solus NX?

Latency (A/D/A): < 1.6 mS, input routed to output.

Does Solus NX have any more or less DSP processing power than the Radius or Edge DSP?

Solus NX has the same DSP processing power as the Radius and Edge, utilizing a 400 MHz SHARC processor.

What is DSP and how does to apply to Composer-based hardware?

Advanced Digital Signal Processing is at the core of our Composer-based hardware. Our solutions simply design and deliver superb fidelity, adding value for designers, integrators, and end users.

What tail length does the AEC algorithm support in Composer v5.1 and later?

300 ms.

How many bands does the Flex EQ module support in Composer v5.1 and later?

32 bands.

How many channels can Vias support in Composer v5.1 and later?

64 Channels.

How many inputs and outputs are available on Prism?

The Prism will be available in 4 sizes, 4×4, 8×8, 12×12, or 16×16. Prism is Dante capable, so Symetrix and 3rd party Dante expansion units can be added.

Can the Prism be controlled by RS-232?

Not directly. Due to its small form factor, there wasn’t room for an RS-232 connection on the back of Prism. However, Prism can still be controlled by UDP and TCP/IP over Ethernet. RS-232 control can be added by pairing the Prism with xControl.

How is Prism 4x4 powered?

A PoE+ injector ships with the Prism 4×4, or a PoE+ switch can be used. Prism 8×8, 12×12, and 16×16 will use an external power supply with threaded barrel connector, which will be included.

Does Prism contain any local GPIO or is the xControl needed?

Yes, the Prism does have local GPIO so the xControl is not needed in most cases. The Prism 4×4 has 2 analog control ports (2 pots or 4 switches) and 4 Logic Outputs built in. Prism 8×8, 12×12, and 16×16 have 4 analog control ports (4 pots or 8 switches) and 8 Logic Outputs built in.

Can I direct connect to Prism or do I need a switch?

Yes, direct connection from your PC to Prism hardware is possible with each Prism model with a straight-through CAT-5 cable.  A PoE+ injector is required for Prism 4×4.

Are Symetrix ARCs supported by Prism?

Yes, all of the ARC models are supported by Prism, even the new ARC-3. Of course the ARC-PSe can be used as well.

Does Prisms built in ARC port offer as much power as Radius Edge?

Yes, Prism’s ARC port features 24V, 500 mA output to power connected ARCs, just like Radius and Edge.

Can Prism be daisy-chained with other units?

No, Prism has a single Ethernet port and a single Dante port, so a switch will be required to connect multiple units. Prism will not offer daisy chaining of Ethernet or Dante connections. Dante Redundancy is not an option with Prism.

Can Prism be interfaced with telco systems?

No, although they may be used in conjunction with other products performing this task.

Can Prism be used for directly interfacing with digital input and output sources?

No, although they may be used in conjunction with other products performing this task.

Can Prism be used for acoustic echo cancellation processing?

No, although they may be used in conjunction with other products performing this task.

Will SymVue work with Prism?

Yes, Prism can access all of the features in Composer software available to Radius and Edge including SymVue and ARC-WEB.

Does Prism have any more or less DSP processing power than the Radius or Edge DSP?

Prism can provide the same DSP processing as the Radius and Edge, utilizing a 400 MHz SHARC processor.

Are the microphone preamps and AD/DA converters as good as Radius and Edge?

Yes, Prism uses the same microphone preamps and AD/DA converters as Radius Edge.

Can the Prism 4x4 be rack mounted or surface mounted?

Yes for both! The optional rack mount kit consists of a rack tray and two mounting screws. With this kit, one can rack mount one or two half rack products side-by-side in a single rack space. Alternately, the under table mounting kit consists of a U-shaped bracket and two mounting screws. With this kit, one can secure a single product under a table or to some other flat surface as necessary.

Is Prism’s phantom power 48V?

Yes, Prism’s phantom power is a full 48 VDC @ 10 mA maximum per input.

How much latency is there in Prism?

Analog inputs latency: 0.28 mS, Analog outputs latency: 0.60 mS, Total latency (A/D/A): 0.88 mS, inputs routed to outputs.

How much delay memory is available in Prism?

There is 174 mono seconds of delay memory total available in Prism.

What sample rate does the Prism operate at?

Audio conversion is 24-bit, 48 kHz with internal processing of 40-bit floating point, 48 kHz.

How many Dante channels does Prism support?

Prism supports 64×64 Dante channels just like Edge and Radius.

What is SymVue?

SymVue is a custom, stand-alone user control application for Composer-based DSPs. A SymVue panel is created from a Designer control screen and runs on any Windows compatible PC. SymVue connects to hardware via the hardware’s IP address and up to eight (software) instances of SymVue can run on each PC.

Where do I find the latest firmware for my DSP?

The latest firmware is always bundled with the latest software.  There is no need to manage the firmware independently.

How much do Jupiter apps cost?

Jupiter apps are free.

Can I talk to Composer-based DSPs using HyperTerminal?

If the unit has RS-232 control, yes.  HyperTerminal can be used to simulate an external controller.

Default settings:

Baud: 38400

Data bits: 8

Parity: None

Stop bits: 1

Flow control: None

Can Jupiter units be linked together?

Jupiter is stand-alone, there is no digital audio bus.  Though multiple Jupiter units can exist on the same Ethernet network and be controlled from the same computer.

What are the most common external control commands for 3rd party controllers?

CS – Controller set.  Generally use for buttons.

CC – Controller change.  Generally use for faders.

LP – Load preset.

Examples:

CS <controller number><controller position><cr>

CC <controller number><1 for increment or 0 for decrement><amount><cr>

LP 1

Will phantom power damage my non-condenser microphones?

Generally no, some older ribbon microphones are somewhat susceptible, but it’s always a safe bet to disable phantom power when not needed.

Can I use a USB to serial adaptor to communicate to a Composer-based system with RS-232?

Yes.  Note, Belkin cables show mixed results.

What is the RS-485 network?

RS-485 is a standardized network for balanced digital multipoint communication.  In Composer-based hardware, only ARCs can use the RS-485 network.

What is the maximum recommended length of an RS-485 cable?

4000 feet is the longest recommended cable length.

Where can I find a Flow Chart for the Zone Mix 760 and 761?

The Flow Chart for the Zone Mix 760 and 761 can be found below. This document can be navigated like a web site by clicking on various points in the signal chain to view a particular part of the signal chain as represented in the Zone Mix 760 and 761 software.

760 Flow Chart

Where can I find an owner's manual for my Symetrix product?

All technical and operational instructions and documentation for current Symetrix products are contained within the Help menu of the Designer and/or Composer software. Simply click on the question-mark icon on the toolbar in Designer/Composer and search your topic.

Download the latest version of Designer or Composer at www.symetrix.co.

If 8 channels of Dante audio are sent from one Edge Frame, does that mean that the second frame in the system now has only 56 channels of Dante left to transmit on, similar to how SymLink shared 64 channels amongst the entire ring?

Each Edge unit uses a Brooklyn II card which gives each Edge unit 64×64 discreet Dante inputs and outputs. This is not a shared number between units, as a total of 1024 channels can live on a Gigabit network at one time, such as in the case that 16 Edge frames are all transmitting 64 unique channels of Dante.

How do I download the ARC-WEB to my mobile device?

No download is necessary.  ARC-WEB is a web app that is hosted on the Jupiter hardware.  After programming the ARC-WEB in the Jupiter software, simply type in the hardware’s IP address into your web browser.

Should Symetrix hardware have an extra rack space above and below it in the equipment rack?

Anecdotal evidence suggests a longer life-span of Symetrix hardware that is separated by at least one additional space in the equipment rack.  This is in addition to following the guidelines for maximum recommended ambient operation temperature.  See unit’s Quick Start Guide for information.

When is shielded CAT5/6 cable recommended?

SymLink bus and Dante network connections.  In addition to EMI and RF protection the shield also helps ensure the same ground potential between units.  Under normal controlled conditions it’s unlikely that using unshielded CAT5 will have negative results.

Audinate recommends using only CAT6 cable for Dante as it can support larger bandwidth than CAT5.

What steps are necessary in order to run Dante DSP with Dante set to “Redundant Mode”?

All Dante devices ship with Dante in the default “Switched mode”. This allows units to be daisy chained, eliminating the need for 3rd party networking hardware. When in “Switched mode” if the Dante hardware is setup physically in a Redundant network configuration, traffic from the Primary Dante port will flow out the Secondary Dante port, and the Dante traffic from the Secondary Dante port will flow out the Primary Dante port. This creates a data feedback loop on the Dante network that will crash the Dante cards in the SymNet units. SymNet units with only Dante connections, such as the xIn 12 and the xOut 12, may become unresponsive until they are power cycled and the redundant Dante network switch is turned off or the redundant ports are unplugged from the secondary Dante network.

As such, to set the system to run Dante in “Redundant mode”, first go online with the system with only the Primary Dante port connected to the network or network switch. Alternatively, if the Secondary Dante ports are already connected to a network switch, turn off the secondary Dante network switch/switches. If the Secondary network switch cannot be turned off, or both Primary and Secondary Dante use the same network or switch, then unplug all Secondary Dante ports.

Next, go to Composer>Dante Flow Manager and hit the “Configure Dante…” button and set the Secondary Dante jack to “Redundant Network”. Then push the file to the SymNet system.

Verify via a DSP’s front panel display that the Dante mode now reads “Redundant”. When it does indicate “Redundant” mode is active, plug in the secondary Dante ports or turn on the secondary Dante network switch/switches.

How do I configure Jupiter?

Jupiter hardware is network ready and is configured with a PC running the Jupiter software.

What are dual-mono modules?

Dual mono modules are two independent mono modules that are physically grouped together.   The major benefit is DSP efficiency as they use only about half as much DSP as two separate equivalent mono modules.  Note, dual mono modules are not available in the 8×8 DSP.

What kind of cable do I use to hook up the Analog Control Inputs?

Standard two-conductor shielded twisted pair.

How do I convert my Jupiter unit to be used with 117/220 volt?

Symetrix Jupiter products use an automatically switching external power supply.  Simply use the power cable that fits your region’s AC plug type, and the unit will automatically switch to that voltage.

I just added up all the % numbers in the DSP modules I put in my design, and it doesn’t quite match what the DSP resource meter reads. Why?

The DSP resource percentage figure located on each Module is rounded to the nearest integer value. The DSP resource total meter (located below the toolkit) tallies the actual, non-rounded figure. In addition, hidden routing modules are added to move audio between DSPs. These routing modules take a small amount of DSP resources.

Will phantom power damage my non-condenser microphones?

Generally no, some older ribbon microphones are somewhat susceptible, but it’s always a safe bet to disable phantom power when not needed.

How do I know what COM port my USB to serial adapter is using?

See your PC’s Device Manager.

Right-click My Computer > Manage > System Tools > Device Manager > Ports (COM & LPT).

Do Edge Frames, when Dante is daisy chained, need to be looped back into a ring configuration like SymLink?

Edge units are daisy chained, and not a ring configuration. In an Edge system the last unit should not be connected directly to the first unit, rather just daisy chaining them creates the entire Dante network, as each Dante port is truly its own Gigabit network switch.

Are Crestron modules available for the Symetrix Zone Mix 760 and Zone Mix 761?

The following archive contains Crestron modules for the most commonly controlled functions of the Zone Mix 760:

Zone Mix 760 Crestron Modules

Zone Mix 761 Crestron Modules

761 Demo SIMPL Program

Examples provided include Volume, Mute, and Paging control. The modules will work with all Zone Mix 760’s via UDP/IP or RS-232 (on applicable 760’s). The modules are fully documented by the Zone Mix 760 Integrator Series Control Protocol Crestron Module Addendum linked here: Zone Mix 760 Integrator Series Control Protocol Crestron Module Addendum

See Also: Integrator Series External Control Protocol

The Symetrix, Inc. product warranty does not apply to this archive or the files contained within.

Third Party Product Disclaimer – From time to time we test the compatibility of our own products with those of third parties. While we are happy to share with our customers the results of our own studies as well as other (possibly unsubstantiated) information regarding these third party products, it is the policy of Symetrix, Inc. to neither endorse, recommend nor support products manufactured and/or supplied by third parties. The responsibility of choosing third party products which are compatible with Symetrix products rests solely with the qualified contractor, consultant or system designer.

In recognition of the relative risks and benefits to both the Integrator and SYMETRIX, INC, any recommendation or suggestion relating to the use of the Products made by SYMETRIX, INC or any other manufacturer either in technical literature or in response to a specific inquiry or otherwise, is given in good faith. HOWEVER, it is for the Integrator to satisfy himself that the Products are fit for the purpose of being utilized by a Consumer as the end-user of the Products. To the fullest extent permitted by law, SYMETRIX, INC is not liable for any and all claims, losses, costs, or unforeseen damages of any nature whatsoever. It is intended that this limitation apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by law.

Does a Edge frame have enough processing for to support a xIn 12 or xOut 12?

Absolutely, the Edge has enough processing to support two xIO devices in most cases.  In heavy laden DSP applications, it may be preferable to use only one xIO per Edge.

How much processing does an Edge frame contain?

An Edge frame utilizes a 400Mhz SHARC processor for DSP.

Where can I download archived versions of Composer software?

Archived versions of all final public releases of Composer software are listed in the table below. The software runs on a Windows PC and is used to configure, design, and control Composer-based products. For new designs we highly recommend using the latest version of Composer, however archived major release versions can be found below for legacy compatibility and/or troubleshooting requirements. All firmware files are included as part of the downloaded Composer software package. The Composer firmware versions and Dante Kernels listed below are to help in cross-referencing the firmware running on the installed DSP(s) with the corresponding version of Composer that should be downloaded.

To communicate with Symetrix hardware from a given version of Composer, it may be necessary to upgrade (or downgrade) firmware in each hardware device. This can be done directly from the Composer application and only takes a few minutes per device. Firmware upgrade is done from the Composer Hardware menu.

Composer Version Composer Firmware Dante Kernel Release Notes SymVue Version
1.06 1.026 3.5.3 1.06 N/A
1.23 1.216 3.6.4 1.23 1.23
2.03 2.013 3.6.4 2.03 2.03
2.51 2.502 3.6.4 2.51 2.51
3.02 3.007 3.7.3 3.02 3.02
4 4.002 3.7.3 4 4
4.1 4.100 3.7.3 4.1 4.1
5.01 5.002 3.7.3 5.01 5.01
5.1 5.100 3.7.3 5.1 5.1
5.2 5.201 3.7.3 5.2 5.2
5.3 5.301 3.7.3 5.3 5.3
5.4 5.400 3.7.3 5.4 5.4
5.41 5.404 3.7.3 5.41 5.41
5.5 5.500 3.7.3 5.5 5.5
5.6 5.605 3.7.3 5.6 5.6
6.0.2.33 6.0.0.26 4.0.7 6 6
7.0.2.43 7.0.0.31 4.0.7 7 7
7.1.2.46 7.1.2.37 4.0.7 7.1 7.1
7.2 7.2.0.30 4.0.7 7.2 7.2

Can I direct connect to Jupiter with a CAT-5 cable?

Yes, direct connection from your PC to Jupiter hardware is possible with a straight-through CAT-5 cable.

In a multi-box system, what unit do I connect the 3rd party controller to?

Serial: For normal use you will always connect to a Master unit.

Ethernet: Connect to the same network that connects all devices’ Ethernet ports.

How does my 3rd party external controller talk to my Symetrix unit?

Serial or Ethernet (UDP/IP)

Note, the control protocol / command strings are the same regardless of the communication mode.

What is required to configure a Symetrix unit?

Windows 7 or later.

250 MB free storage space.

1024×768 graphics capability.

16-bit or higher colors.

CD-ROM drive or Internet connection 512 MB or more RAM as required by your operating system.

An available serial port capable of operating at 57600 or 115200 baud.

A straight-through RS-232 cable and/or CAT5 cable.

Are Crestron modules available for Composer?

The following archive contains Crestron modules for the most commonly controlled functions of Composer:

Composer Crestron Modules v.3.0

The v3.0 Crestron modules are compatible with Composer hardware including Edge, Radius 12×8 EX, Radius AEC, Prism, Solus NX, xControl, 2 Line Analog Telephone Interface Card, and the 2 Line VoIP Interface Card. The following control modules have been developed and will be available for use with the Crestron 2 and 3 series controllers:

[list]
[li type=”glyphicon-minus”]Volume Up/Down Control Module with User Limits[/li]
[li type=”glyphicon-minus”]Fader Set Control Module[/li]
[li type=”glyphicon-minus”]Button Push Module[/li]
[li type=”glyphicon-minus”]Preset Execution Module[/li]
[li type=”glyphicon-minus”]Controller Receiver Module[/li]
[li type=”glyphicon-minus”]Input / Output Selector Module[/li]
[li type=”glyphicon-minus”]VoIP Dialer Module and ATI Dialer Module[/li]
[li type=”glyphicon-minus”]Speed Dial Module / Speed Dial Store / Delete Phone Number / Name Module[/li]
[/list]

The updated Crestron modules utilize command processor architecture to maximize efficiency and responsiveness. The command processor is responsible for all the data parsing to and from the Symetrix DSP which makes it more efficient for the individual control modules to operate. When the control ID’s match a particular control module, then the controller information is used and updated.

Note: Crestron v.3.0 modules were specifically designed to work with SymNet Composer hardware over RS-232 (baud rate 57600), TCP/IP or UDP/IP port 48631. These modules will not work with legacy SymNet hardware. If you have legacy SymNet hardware, please use the Crestron v.1.0 or 2.0 modules.

Composer Crestron Modules v.2.0

The v2.0 Crestron modules are compatible with SymNet Composer hardware including Edge, Radius 12×8, Radius AEC, Prism, Solus NX, xControl, SymNet 2 Line Telephone Interface Card.  Examples provided include Fader control, Button press, Increment and Decrement button, Preset Recall, Mute All, and Controller Receiver.

Note: Creston v2.0 modules where specifically designed to work with SymNet Composer hardware over RS-232 (baud rate 57600) or UDP/IP port 48631.  These modules can also be used for UDP/IP control with legacy SymNet hardware, Integrator Series, Jupiter Series, and Solus by simply changing the RS-232 buad rate to 38400 or the UDP/IP port to 48630.

2 Line Analog Telephony Interface Crestron Control Module v2

This program was created to demonstrate the capabilities of the SymNet 2 Line Analog Telephone Interface (ATI) card in the context of Crestron external control.
The user module and touch panel signals that comprise 95% of this program can be easily copied to other integration projects where the Symetrix ATI card will be used.
A Composer file has been created that has the controller numbers corresponding to this external control program. This allows the correct information to flow in both directions between the device and control system processor.

Composer Crestron Modules v1.0

The v1.0 Creston modules are compatible with: Jupiter, Zone Mix 761, 780, 788, 722, Solus, 8x8DSP, CobraLink, and 4×4, 4×12, 8×8, 12×4 Express Cobra hardware), Examples provided include Volume, Fader, Button, Switch and Dialer control plus Preset recall. Additionally, the v1.0 modules will work with the legacy SymNet hardware across a multi-unit ring, as well as a multi-ring system.
A matching example SymNet Designer Site File is also included. The modules are fully documented by the SymNet Control Protocol Crestron Module.

Addendum linked here: SymNet_Control Protocol_Crestron_Module_Addendum

 

Does Jupiter hardware have a default IP address?

Jupiter is DHCP capable.  If it is not given a DHCP address it will default to a 169.254 base IP address.  The last two octets of that address can be calculated by converting the last two groups of numbers of the unit’s MAC address from hex to decimal.  The unit’s MAC address is located on a sticker on the bottom of the hardware.

What if I order an Edge or Radius AEC Frame but do not fill up the card slots?

Filler panels will reside in the empty slots.

Can I modify a Jupiter app?

Jupiter apps are fixed architecture and can not be modified.

Is it possible to get more than three levels of priority paging on the Zone Mix 761?

Absolutely!

How-to: More than three levels of paging with the Zone Mix 761

Within the offices of Symetrix, we often joke that our all-encompassing banner should actually read ‘Over-engineered by Symetrix’. We take great pride in the design of our products, so much so, that we often subconsciously overdo things — just a touch. It’s all for the better in the end, reinforcing our commitment to produce extremely high value, robust and affordable products for audio professionals.

As we’ve come to find out, the Zone Mix 761 is no exception. It is advertised as having three levels of paging plus emergency page and background music. However, it is possible to get four, and even five, levels of paging if you do not require the emergency page and/or wish to forego background music in a zone.

For up to four levels of priority paging plus one BGM (background music) source, you can use the Program 1 and Program 2 inputs for each zone as the lowest two paging levels (lowest of all is the BGM).

1.For a given zone, assign your BGM as the source for Program 1.

2. Select your lowest priority page mic as the source for Program 2.

3. Adjust the Ducker Threshold, Depth and Hold as necessary.

4. Set Page mics 2-4 as the sources for Page Stations 1-3.

5. Set the Page Station Priority to Low, Med and High, respectively, for Page Stations 1-3.

6. That’s it! 

It is also possible to get five levels of paging. If you forego BGM in a zone, you can use the Program 1 source as your fifth paging source (lowest priority). Note that an external microphone preamplifier, such as the Symetrix 302 Dual Microphone Preamplifier, is required in order to connect microphones to the Audio Media inputs of the Zone Mix 761.

But why stop there? You can expand even further on this configuration because the Symetrix 302 is a dual microphone preamplifier, why not use that 2nd channel to feed the next Audio Media input on the 760 so you can have a unique lowest level paging source for another zone?

I can not ‘Go On-line’ with my Symetrix 722, 760, 780 or 788, AirTools 2x or 2m after successfully completing their software’s Connection Wizard.

If you have successfully completed the Connection Wizard but when attempting to ‘Go On-line’ with hardware you receive a ‘Connection Error’ message, then it is possible that proxy server settings are enabled on your computer and are preventing network communications with your Symetrix device.

Wireless cards may also prevent connection and should be disabled.

To disable the proxy server settings on your computer, or specify the IP address of your Symetrix device as an exception that will not use the proxy server:

Click the Windows Start Menu and choose Control Panel.

Open Internet Options.

Click on the Connections tab.

Click on LAN settings.

Un-check “Use a proxy server for your LAN” or click on Advanced and enter the IP address of your device in the Exceptions field.

Note: Instructions assume Windows XP Professional. The steps and may vary slightly for other Windows operating systems.

Does Edge contain local GPIO or is a control accessory, such as the xControl needed?

Yes, the Edge does have local GPIO so the xControl is not needed in most cases.  The Edge frame has 8 analog control ports (8 pots or 16 switches) and 8 Logic Outputs.

Can I control Jupiter from my mobile device, such as an iPhone, iPad, or Android device?

Yes.  With the release of the Jupiter 2.0 software, the ARC-WEB makes control from a mobile device or web browser possible.

What is the RS-232 network?

RS-232 is a standardized protocol for serial communication.  Some Symetrix devices talk to 3rd party controllers on an RS-232 network using simple ASCI control strings.

What pins are used on the serial cable?

2, 3, 5, straight-through.

How much processing and routing can be handled with my DSP?

Processing and routing capabilities vary greatly per design and hardware being used.  Each module block indicates its DSP usage.  Total usage is viewed in Designer or Composer below the Tool-kit on the bottom left of the screen.

What is Phantom Power?

Phantom power derives its name from its invisibility to audio signals, even though the microphone cable carries both phantom power (as direct current) and audio signals (as alternating current). Specifically, the term phantom power means a positive DC voltage sent to the microphone on both audio leads, through current-limiting resistors which also serve to isolate the audio leads from one another. The front panel phantom power button applies phantom power via pins 2 and 3 of the mic input XLR connectors.

Can I request a custom Jupiter app?

The requirements for development of a custom app are very difficult to pass.  Nonetheless, if you have an idea for a Jupiter app you can discuss it with a support engineer by contacting support@symetrix.co.

How does a 3rd party control system such as AMX or Crestron interface with the Integrator Series products?

Host control (via the Integrator Series software applications) is over Ethernet.

3rd-party control (AMX and Crestron type systems) may also interface over Ethernet, or by RS-232 on certain Integrator Series products (such as Zone Mix 760’s shipped after January 1, 2008) and the Automix Matrix 780.

The Integrator Series products use the same “RS-232” ASCII control protocol SymNet (as of Designer version 7.0) uses encapsulated into UDP packets. This is quickly becoming the preferred control method in the industry as it flattens out the control system into a true network. No more point-to-point comms, multiple serial cards, or distance limitations. The bonus here is, if the control system programmer is already familiar with SymNet, there is no learning curve!

The Control Protocol for the Integrator Series products can be downloaded here.

Crestron modules for the Zone Mix 760 are available here.

For additional reference, the SymNet Control Protocol can be found here.

What is the maximum voltage recommended for the analog control inputs on a SymNet device?

The input stage of an analog control input of a SymNet device will clamp on an input exceeding +5.5V.  Anything above +5.5V will draw excessive current (the amount depending on the output resistance of the device supplying the current) and could possibly damage the input stage.  Keep analog control input current to below +5.5V.

Where can I find an Ethernet application with IP capable Symetrix products?

SymNet Remote Terminal is a UDP terminal test application for testing Ethernet-based control for Symetrix products.

SymNet Remote Terminal.zip

Are Symetrix ARCs supported by Jupiter?

Yes, all ARCs are supported by Jupiter.