The button can be configured to adjust any function in a Symetrix DSP that is controllable. In addition, Symetrix DSPs can control the third-party devices included in the Toolbar of Symetrix ComposerTM software and other third-party devices via RS-232 (Radius and Edge), TCP or UDP. 

Buttons can be configured to be momentary, latching or as radio buttons. This allows them to do things like trigger presets, adjust volume levels, perform source selection, mute/unmute audio and change signal routing. There is a caveat regarding the radio buttons – radio buttons must be sequential. 

 The Rotary encoder can be configured to adjust any audio function in a Symetrix DSP that is controllable. The encoder can be pushed to move between up to eight function menus. 

Common functions that typically would be assigned to a menu include gain control, mute ON/Off, tone control, and source select (up to 32 sources). 

(Example 1) For a background music system with four zones: 

Menu 1: Zone 1 Volume 

Menu 2: Zone 2 Volume 

Menu 3: Zone 3 Volume 

Menu 4; Zone 4 Volume 

Menu 5: Zone 1 Source Selector 

Menu 6: Zone 2 Source Selector 

Menu 7: Zone 3 Source Selector 

Menu 8: Zone 4 Source Selector 

(Example 2) A personal monitor mix system 

Menu 1: Lead Guitar Volume 

Menu 2: Rhythm Guitar Volume 

Menu 3: Bass Volume 

Menu 4; Keyboard Volume 

Menu 5: Vocal 1 Volume 

Menu 6: Vocal 2 Volume 

Menu 7: Choir Volume 

Menu 8: Podium Volume 

(Example 3) House of Worship Control Master Control 

Menu 1: Projector A 

On/Off 

Menu 2: Projector B 

On/Off 

Menu 3: Projector A Source 

PC 1 

PC 2 

Camera 1 

Camera 2 

Blu-ray 

Menu 4: Projector B Source 

PC 1 

PC 2 

Camera 1 

Camera 2 

Blu-ray 

Menu 5: Lights 

Brightness 1-10 

Menu 6: Audio Mode 

Console/Automix 

Menu 7: Master Audio Volume 

Gain 1-10 

Yes, the encoder’s function can be changed either by pushing the encoder or by using the buttons. 

When in the site view of Composer™, go to the toolbar and find the IP Remotes menu. Expand the IP Remotes menu and locate the desired controller type. Either double click the desired controller or drag it into the site view window. 

Configuration takes place in Composer™ software. Right-click directly on a parameter: When you right-click directly on a parameter, a pop-up menu appears with an option to “Set Up Remote Control”. This leads to the Setup Remote Control Dialog box where the desired remote-control device can be selected. 

Each individual control panel in a system can be easily locked out for temporary security purposes if so desired. When security is activated, a four-digit, pre-programmed PIN is used to unlock the controller. The panel automatically locks after a pre-programmed idle time. 

The display labeling is configured in the unit’s properties page that appears in Composer™ when the control unit is clicked in the site view of Composer™. The displays can be configured to display text or symbols simply by changing the “display type” in the W Series properties window in Composer™. The font and font size can be configured along with horizontal and vertical alignment. 

Bar Graph display mode can be set to disabled, up, down or moving. Composer™ software includes a control simulator that allows the appearance of the display labeling to be seen before a control unit’s programming is pushed to a unit. Encoder display units can be in dB, percentage or a count with the ability to set display minimums and maximums. 

Network configuration of WX controllers is done in the same manner as Symetrix DSP network settings are configured, using the unit properties dialog box. 

Yes, linking allows multiple controls to remain linked regardless of how their values are changed. Not only can W Series remotes be linked with other W Series but also with ARC, ARC-WEB, Control Server and TP controllers. 

The Symetrix VoIP card must be used with a SIP based proxy server.

Our products utilize SIP 2.0 to interconnect with VoIP servers. We found that while SIP is a standard, there are many variances in the way it is applied by VoIP providers. SIP 2.0 is a loose specification that allows the developers of SIP-based systems to make many decisions on features and functions. The consequence of this is that two SIP based systems can be completely SIP 2.0 compliant and completely incompatible.

We have gone to great lengths to optimize our solutions for market-leading providers. Symetrix’s VoIP Interface Card has been tested for interoperability with Cisco, Avaya, 3CX and Asterisk and we intend to continue to test interoperability with other systems.

Much of the setup and configuration of a VoIP system is out of Symetrix’s and the AV integrator’s control. This includes the configuration and components of the VoIP network. We will make every effort to support the configuration of our VoIP Interface Card but if there are issues with the VoIP Interface Card not functioning with systems for which we have not created a configuration tech note, we can provide guidance but troubleshooting will need to be done with the assistance of the enterprise IT department or telephony system provider and interoperability cannot be guaranteed. We are unable to assist with the configuration of VoIP PBX systems.

The Symetrix VoIP card has 2 lines per card. 4 call appearances per VoIP card (4 remote calls, 2 call appearances per line).

G.722, G.711 (A-law and μ-Law), G.729 (including Annex B) and G.723.1. Note that G.729 Annex B is currently supported for received audio only, the full implementation of VAD for all codecs will be in a future release.

This is user configurable in the VoIP card’s web-based administration interface using a simple drag and drop method.

Limited only by the hosting DSP hardware type and numbers used. A single Edge Frame can host up to 4 cards, while Radius AEC and Radius 12xEX can each host a single card.

No, the Symetrix VoIP card doesn’t require a PoE switch as it is powered from the DSP unit it is installed into. If a PoE switch is used, it will not damage the Symetrix VoIP card.

First the IT department needs to establish the extension number. Then it is entered in the VoIP card’s web-based administration interface.

Yes, the VoIP card is set to DHCP by default. It can easily be assigned to a static IP if needed from Composer software.

No, only IPv4 is supported at this time.

Yes. In addition a setting of 1-8 rings before auto-answer can be selected.

The MAC address can be found in Composer software and on the Web admin.

Yes, the Symetrix VoIP card works the same as any other VoIP phone on the network.

The Symetrix VoIP card has 2 lines, with 2 call appearances per line. Each line gets its own extension. Only 1 IP address is assigned per card.

The Codec settings are assigned for each card, so the same settings apply to both lines on a card.

The same settings apply to both lines per card. 802.1Q User Priority can be set from 0-7, as well as DSCP settings for Audio RTP and Call Control.

VLANS can be used but only one VLAN can be used per card, which applies to both lines because there is only 1 IP per card.

Dialing can be done from Composer software, as well as many other methods. Third party devices such as AMX or Crestron can be used for dialing via Ethernet (UDP and TCP-IP) or RS-232.  SymVue software can also be used for dialing.

Yes, all lines connected to the system via multiple Symetrix VoIP cards can be combined. Each line must first be registered, but the combining of the lines is done within Composer software with mixing and routing.

CISCO or other third party device manufacturers have no control of the Symetrix VoIP cards. Therefore the settings will have no bearing on Symetrix VoIP cards performance.

No download is necessary.  ARC-WEB Dialer is a web app that is hosted on the Symetrix hardware.  After enabling and programming the ARC-WEB Dialer in SymNet Composer 4.0+ software, simply type in the hardware’s IP address into your web browser.

ARC-WEB is supported on Mac OS X browsers and iOS devices.  It is also supported on Windows and Android browsers.  The supported platforms include: iOS version 6.0+, Android version 4.1+, Internet Explorer version 9.0+, Chrome version 29+, Safari version 6+: Mac OS X 10.7 or later, and Firefox version 24+

ARC-WEB Dialer may be enabled/disabled for each telephony interface.

For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into.  A unique name can also be given to each ARC-WEB Dialer.

For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into.  A unique name can also be given to each ARC-WEB Dialer.

Speed dial names and numbers can be programed and/or changed using the ARC-WEB Dialer.  Simply click on the name and number you want to program and/or change. To trigger or dial the Speed Dial, select the Speed Dial number (1-20) under the line you want to dial out on. Any programming and/or change made to the Speed Dial name and number will also be changed in the VoIP or ATI module inside SymNet composer.

ARC-WEB and ARC-WEB Dialer will adjust to the device’s screen size and present a small screen (phone) or large screen (tablet / desktop) interface as appropriate. The minimum display size supported is 240×320 (640×960 Retina) pixels. It is recommended to save the ARC-WEB or ARC-WEB Dialer as a “web app” if using a smaller display device, particularly on those devices running iOS 8, as the bottom navigation buttons may be obscured by the browser’s command bar.

Each volume and mute control needs to be individually enabled.  In the “Edit ARC-WEB Dialer” window each menu item is listed.  Select the desired menu item and then click the “Edit” button.  This will open an edit window for that menu item.  Check the enable box and then click “Save Menu”.  For volume controls, you can also set the Low Limit, High Limit, and Resolution.

To unlock the ARC-2e, hold the “Menu” button down for 3 seconds, then while continuing to hold “Menu”, push the “Down” button. If the ARC-2e needs to be re-locked to prevent tampering, simply do the same procedure but use the “Up” button.

Each ARC-WEB Dialer instance controls two lines, two assignable volumes and mutes per line, 20 speed dial locations shared between lines, and 8 presets shared between lines.

Each ARC-WEB Dialer instance may be protected with a unique username/password.

 Symetrix VoIP Interface – Network Diagnostics

No- The xIn4, xIO 4×4 and xOut 4 are part of a series of I/O expansion products for the Symetrix DSP products (Edge and Radius) using Dante network audio.

No- The xIn 4, xIO 4×4 and xOut 4 have a single Dante port and Power over Ethernet (PoE) cannot be daisy-chained. They can be directly connected to the main DSP (via a PoE injector), but not to each other.

No- The xIn 4, xIO 4×4 and xOut 4 are based upon Audinate’s Ultimo Dante chip which does not have a redundant mode. They should be connected to the primary Dante network. Other standard IT practices of network redundancy can be employed instead.

Yes- The xIn 4 and xIO 4×4 have (4) balanced analog audio inputs, with individually software-controllable pre-amp gains (reference levels of -50 dBu, -40 dBu, -20 dBu, -10 dBV and +4 dBu), phantom power (+48 VDC ), and mute.

The xIn 4, xIO 4×4 and xOut 4 are configured via the award winning SymNet Composer software. Once transmit and receive flows are created within the software the xIO 4×4, xIn 4 and xOut 4 will need to be located through a Radius or Edge DSP, then the configuration pushed to the hardware.

Yes- The Rack Mount Kits consists of a rack tray and four mounting screws. With this kit, one or two units can be mounted side-by-side in a single rack space. (Mounting solutions sold separately).

Yes- Under Table/Surface Mount Kits consists of a U-shaped bracket and two mounting screws. With this kit, a single unit can be secured under a table or to another flat surface as required. (Mounting solutions sold separately).

No- The xIn 4, xIO 4×4 and xOut 4 Dante Interface I/O interface is based upon the Audinate Ultimo chip that supports 4×4 channels of Dante networked audio.

The xIn 4, xIO 4×4 and xOut 4 are powered over Ethernet (PoE) by an IEEE 802.3af Class 0 standard compliant switch or the included injector. No other external power supply is needed or used.

No- The xIn 4, xIO 4×4 and xOut 4 have a 100 Base-T Ethernet port that provides 8 (4×4) channels of Dante network audio, Ethernet communications, and power.  Symetrix suggests connecting to a gigabit switch. Especially if multiple devices with Dante audio are connecting to a common switch.

ARC-3 AutoCAD File

Yes, in the Edit ARC-3 windows you can change the “ARC Description”. You can also modify the Font, size and position of the text to be displayed. In addition, a background image can be imported (239×24 pixel monochrome bitmaps).

Yes, a 4 digit security PIN can be enabled. This PIN will need to be used anytime the ARC-3 is activated or when the ARC-3 comes out of sleep mode.

In the ARC-3 edit window, assign the ARC-3 address in the RS-485 field located under the ARC Description.

Yes, in the ARC-3 Edit window you can choose to disable Sleep Mode by unchecking the box (Enable Sleep Mode). This box is checked by default. You can also adjust the delay time between 1-600 seconds of inactivity. In addition, you also have the option to keep LEDs on or turn LEDs off during Sleep Mode (default setting turns LED’s off).

Yes, the ARC-3 uses the same wire pinouts as all the ARC remote devices. The pinouts can be found in the help files.

No, the ARC-3 is currently only compatible with Composer 4.1 and above.

The ARC-3 can display any character in any language that can be generated on a Windows computer.

Yes, in the ARC-3 edit window you can adjust the brightness of both the idle and active states. You can also select or de-select “auto-adjust brightness Settings for ambient light” and “brighten button LEDs when buttons pressed”.

Dynamic Menu Enable – Check the box to enable an ARC or individual menus with controller numbers. Example: In a room-combine scenario, choose to display a separate set of menus when the room is combined and another when it is uncombined.

Press both the left and right buttons, and then press and hold the top + portion of the slider. This puts the ARC-3 into system mode. Here an address from 1-99 can be selected.

Yes, all analog inputs are mic or line switchable.

The number of ARCs that can be daisy chained together will vary depending on the type of ARCs used and the cable lengths.  Download Link: ARC Power Calculator.

Micro Videos: How to program source select on a ARC-2e wall panel remote using SymNet Composer software

No, while the Control I/O was programmed in the Controller Manager in SymNet Designer, the same cannot be said about the xControl.  The xControl is added to the Site View of Composer just like a SymNet DSP. Once in the site file, the xControl is programmed to control parameters in the same way all control is programmed:

Right Click -> Set Up Remote Control-> Remote Analog Input –‘xControl’

Below is a PDF form which can be downloaded to your computer and used to produce labels for your Modular ARC (SW4, SWK, MIC, XLR and EX4 panels). Download the file linked below to your computer. Open the file with Adobe Acrobat. If you do not have Acrobat on your computer, it is freely available from Adobe. Once you have opened the document, you may type directly into the button label fields. The label text will auto-size from one large character to no more than three lines of eight characters each. Once you have typed up the labels you require, you may save your work for future use or print to the printer and paper of your choice..

SW4 Label Template

No, the input settings can only be adjusted when using SymNet Composer.

AutoCAD files for xIn 12

ARC-PSe AutoCAD files

Yes, each channel on the card sends two channels of audio.  They are labeled 1 / 2 and 3 / 4.

Tech Tip: Selected Wire Audio and Real-time Monitoring via Host Computer Speakers

Yes, it will accept any rate from 12 kHz to 96 khz and covert it to 48 khz.

A single standard straight-through CAT-5/6 cable will provide power and data to an ARC from the host DSP.  The daisy-chain to subsequent ARCs also uses CAT-5/6.

Legacy DSPs that pre-date the ARC Port (RJ-45) communicate to ARCs with a twisted-pair (A, B, Ground) for RS-485 data.  In this scenario a local external transformer provides up to 24VDC to the ARC.

The max output is 24dBu.

White Paper: Specifics for Dante Subscriptions, 3rd Party Dante Sources, and Real-time Dante Matrixing

No, Dante Controller is not able to adjust any audio related settings in a xIn 12.

No, the 2 Line Analog Telephone Interface card works only with a POTS line.

Yes, it matches 110 Ohm for AES and 75 Ohm for SPDIF respectively.

Conferencing Applications- SymNet Dante Scalable DSP v Biamp AudiaFLEX White Paper

Tech Tip: Low Cost Add-On Cable Accessories

No, only a DSP with a card slot will support the 4 Channel AEC Card, such as Edge and Radius AEC.

Standard two-conductor shielded twisted pair.

Generally no, some older ribbon microphones are somewhat susceptible, but it’s always a safe bet to disable phantom power when not needed.

White Paper: Latency of a SymNet System

It seems confusing at first glance, but the word clock output is there so that the 4 Channel Digital Output Card can output AES or spdif to a downstream device at any sample rate between 12 kHz and 96 kHz. When no word clock is connected the 4 Channel Digital Output Card will output at 48 kHz.

Tech Tip: ARC-2e Wiring

There is an impedance matching transformer on the 4 Channel Digital Output Card to switch between 110 Ohm and 75 Ohm.

Tech Tip: ARC-2e Changes

Tech Tip: Creating Volume Controls in an ARC-2e or ARC-WEB that Display in %

No, the xControl is a true POE device that communicates to the DSP hardware over Ethernet.

Tech Tip: Tips and Tricks for Successful AEC

SymNet digital outputs will be used to send digital audio to a 3rd party digital device which may be running on a different sample rate than Edge or Radius AEC’s internal rate of 48 kHz. With a word clock input respectively, each digital out pair can send audio at any sample rate between 32 kHz and 192 kHz.

Top 10 Reasons to use Dante and a Dante Virtual Soundcard (Sales Tip Sheet / PDF)

All technical and operational instructions and documentation for current Symetrix products are contained within the Help menu of the Designer and/or Composer software. Simply click on the question-mark icon on the toolbar in Designer/Composer and search your topic.

Download the latest version of Designer or Composer at www.symetrix.co.

Tech Tip: Jupiter ARC-WEB

No download is necessary.  ARC-WEB is a web app that is hosted on the Jupiter hardware.  After programming the ARC-WEB in the Jupiter software, simply type in the hardware’s IP address into your web browser.

Tech Tip: Expanding Jupiter Control Using Custom Modular ARC Programming

Dialing the SymNet 2 Line Analog Telephone Interface with a 3rd Party Control System

Dante Virtual Soundcard for the End User (White Paper / PDF)

Dante Virtual Soundcard for the Audio Integrator (White Paper / PDF)

Yes.

Micro Video: How to program preset menus on a Symetrix ARC-2e wall panel remote using SymNet Composer software

All Dante devices ship with Dante in the default “Switched mode”. This allows units to be daisy chained, eliminating the need for 3rd party networking hardware. When in “Switched mode” if the Dante hardware is setup physically in a Redundant network configuration, traffic from the Primary Dante port will flow out the Secondary Dante port, and the Dante traffic from the Secondary Dante port will flow out the Primary Dante port. This creates a data feedback loop on the Dante network that will crash the Dante cards in the SymNet units. SymNet units with only Dante connections, such as the xIn 12 and the xOut 12, may become unresponsive until they are power cycled and the redundant Dante network switch is turned off or the redundant ports are unplugged from the secondary Dante network.

As such, to set the system to run Dante in “Redundant mode”, first go online with the system with only the Primary Dante port connected to the network or network switch. Alternatively, if the Secondary Dante ports are already connected to a network switch, turn off the secondary Dante network switch/switches. If the Secondary network switch cannot be turned off, or both Primary and Secondary Dante use the same network or switch, then unplug all Secondary Dante ports.

Next, go to Composer>Dante Flow Manager and hit the “Configure Dante…” button and set the Secondary Dante jack to “Redundant Network”. Then push the file to the SymNet system.

Verify via a DSP’s front panel display that the Dante mode now reads “Redundant”. When it does indicate “Redundant” mode is active, plug in the secondary Dante ports or turn on the secondary Dante network switch/switches.

No, it is never OK to hot swap a I/O card in a SymNet DSP.  Please take the Composer certification for more info on this procedure.

An ARC’s power requirements vary depending on the voltage supplied to it. For example, an ARC-2e at 24V DC uses approximately 55 mA, while at 7V DC it uses approximately 170 mA maximum. As the voltage varies from 24 to 7 VDC, the current requirement increases accordingly. ARCs can be daisy-chained and fed power over this daisy-chain from an ARC-PSe or other device. However, as the length of the cable increases, so does the resistive line loss, which lowers the voltage available at each subsequent ARC. The actual power drain on each output from the powering device can vary substantially depending on the number of ARCs and the distance each of them is separated by. In order to assist with system design, Symetrix has available a Microsoft Excel spreadsheet that can help a system designer determine power requirements based upon cable length, number of ARCs and the power supply to be used.

Download Link: ARC Power Calculator.

Yes, the same input circuit is used for all SymNet Composer hardware.

Yes, but a SymNet DSP must be present to setup and program the xOut 12. Once programmed the xOut 12 can transmit the Dante audio to any Dante enabled device.

Edge and audio I/O cards AutoCAD files

There is an impedance matching transformer on the 4 Channel Digital Input Card to switch between 110Ohm and 75Ohm.

White Paper: Connect the Shure Dante series wireless receiver to Symetrix Dante hardware

Micro Video: How to program button controls on a Symetrix ARC-2e wall panel remote using Composer software

Tech Tip: How to Assign a Static IP Address to the Dante Port

Yes, see the SSYSS and GSYSS commands in the SymNet Composer External Control Protocol.

Standard two-conductor shielded twisted pair.

ARC-2e AutoCAD file

Generally no, some older ribbon microphones are somewhat susceptible, but it’s always a safe bet to disable phantom power when not needed.

Yes, the 4 Channel Analog Output Card has a gain fader with a range from Off to +12dB.

Tech Tip: 2 Line Analog Telephone Interface Card Creates New Possibilities with SymNet

RC-3 User’s Guide

The distance varies greatly depending on the type of ARC, the gauge of the cable, and the number of arcs chained together.  Download Link: ARC Power Calculator.

Yes, the AEC source will come out of the AEC# output on the AEC Ins module minus any echo. The analog input will come out of the Direct# output of the AEC Ins module.

Modular ARC AutoCAD files

Word clock is embedded into both AES/EBU spdif, so no word clock input is needed.

No, the power supply for the legacy Control I/O is not compatible with the xControl.  A POE injector ships with the xControl.

2 Line Analog Telephone Interface AMX External Control Module

2 Line Analog Telephony Interface Crestron External Control Module v2

Yes, all SymNet card inputs (analog or AEC) have full 48 v phantom power.

Auto answer has three settings: Off, 2 Rings, and 4 Rings.

Archived versions of all final public releases of Composer software are listed in the table below. The software runs on a Windows PC and is used to configure, design, and control Composer-based products. For new designs we highly recommend using the latest version of Composer, however archived major release versions can be found below for legacy compatibility and/or troubleshooting requirements. All firmware files are included as part of the downloaded Composer software package. The Composer firmware versions and Dante Kernels listed below are to help in cross-referencing the firmware running on the installed DSP(s) with the corresponding version of Composer that should be downloaded.

To communicate with Symetrix hardware from a given version of Composer, it may be necessary to upgrade (or downgrade) firmware in each hardware device. This can be done directly from the Composer application and only takes a few minutes per device. Firmware upgrade is done from the Composer Hardware menu.

xOut 12 AutoCAD file

Yes, but a SymNet DSP must be present to setup and program the xIn 12. Once programmed the xIn 12 can transmit the Dante audio to any Dante enabled device.

Tech Tip: Cable Wiring Guide

ARCs are extremely flexible and can be assigned virtually any real-time parameters depending on what host DSP it is controlling.  Generally ARCs are used for volumes, buttons, and presets.

Yes, there is a 400Mhz SHARC processor on the AEC card itself.  This means there are no DSP resources used in Composer when utilizing AEC.

Tech Tip: ARC-PSe

xControl AutoCAD file

Tech Tip: Disable xIO in Composer to minimize Push time

Tech Tip: ARC-2e Benefits and Features

Tech Tip: Modular ARC Installation Guide

Filler panels will reside in the empty slots.

Yes, the Edge does have local GPIO so the xControl is not needed in most cases.  The Edge frame has 8 analog control ports (8 pots or 16 switches) and 8 Logic Outputs.

ARC firmware is managed in Designer in the Controller Manager.

Tools > Controller Manager.

Yes.  With the release of the Jupiter 2.0 software, the ARC-WEB makes control from a mobile device or web browser possible.

No, the xOut 12 output mutes can only be adjusted when using SymNet Composer.

No, both ports can receive incoming commands, but they can also be used to send data, including both feedback and custom RS-232 strings.

Phantom power derives its name from its invisibility to audio signals, even though the microphone cable carries both phantom power (as direct current) and audio signals (as alternating current). Specifically, the term phantom power means a positive DC voltage sent to the microphone on both audio leads, through current-limiting resistors which also serve to isolate the audio leads from one another. The front panel phantom power button applies phantom power via pins 2 and 3 of the mic input XLR connectors.

No.

Tech Tip: xControl – Flexible External Control Expansion

Tech Tip: Crestron Symetrix Dialer Example

No, Dante Controller is not able to adjust any audio related settings in a xOut 12.

SymNet Remote Terminal is a UDP terminal test application for testing Ethernet-based control for Symetrix products.

SymNet Remote Terminal.zip

In both AES/EBU and SPDIF the word clock is embedded into the digital audio, so the digital input card will synch to the sample rate of the incoming signal.