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Which call managers will the Symetrix VoIP card work with?

The Symetrix VoIP card must be used with a SIP based proxy server.

Which PBX does the Symetrix VoIP card support?

Our products utilize SIP 2.0 to interconnect with VoIP servers. We found that while SIP is a standard, there are many variances in the way it is applied by VoIP providers. SIP 2.0 is a loose specification that allows the developers of SIP-based systems to make many decisions on features and functions. The consequence of this is that two SIP based systems can be completely SIP 2.0 compliant and completely incompatible.

We have gone to great lengths to optimize our solutions for market-leading providers. Symetrix’s VoIP Interface Card has been tested for interoperability with Cisco, Avaya, 3CX and Asterisk and we intend to continue to test interoperability with other systems.

Much of the setup and configuration of a VoIP system is out of Symetrix’s and the AV integrator’s control. This includes the configuration and components of the VoIP network. We will make every effort to support the configuration of our VoIP Interface Card but if there are issues with the VoIP Interface Card not functioning with systems for which we have not created a configuration tech note, we can provide guidance but troubleshooting will need to be done with the assistance of the enterprise IT department or telephony system provider and interoperability cannot be guaranteed. We are unable to assist with the configuration of VoIP PBX systems.

How many calls can be handled by a single VoIP card?

The Symetrix VoIP card has 2 lines per card. 4 call appearances per VoIP card (4 remote calls, 2 call appearances per line).

Which Codecs are supported by the Symetrix VoIP card?

G.722, G.711 (A-law and μ-Law), G.729 (including Annex B) and G.723.1. Note that G.729 Annex B is currently supported for received audio only, the full implementation of VAD for all codecs will be in a future release.

How can I determine the priority of the Codecs?

This is user configurable in the VoIP card’s web-based administration interface using a simple drag and drop method.

How many VoIP cards can be used in a Symetrix system?

Limited only by the hosting DSP hardware type and numbers used. A single Edge Frame can host up to 4 cards, while Radius AEC and Radius 12xEX can each host a single card.

Do I need a PoE switch for the Symetrix VoIP card?

No, the Symetrix VoIP card doesn’t require a PoE switch as it is powered from the DSP unit it is installed into. If a PoE switch is used, it will not damage the Symetrix VoIP card.

How do you define the extension number or subscriber number?

First the IT department needs to establish the extension number. Then it is entered in the VoIP card’s web-based administration interface.

Will the VoIP card work with DHCP and can it be assigned a static IP?

Yes, the VoIP card is set to DHCP by default. It can easily be assigned to a static IP if needed from Composer software.

Does the VoIP card support IPv6?

No, only IPv4 is supported at this time.

Can the VoIP card be set to auto-answer?

Yes. In addition a setting of 1-8 rings before auto-answer can be selected.

Where can you see the MAC address?

The MAC address can be found in Composer software and on the Web admin.

Is it correct to say the Symetrix VoIP card acts as an end-point?

Yes, the Symetrix VoIP card works the same as any other VoIP phone on the network.

Is each line considered a separate instance with its own IP and extension?

The Symetrix VoIP card has 2 lines, with 2 call appearances per line. Each line gets its own extension. Only 1 IP address is assigned per card.

Can each line be set to use different Codecs?

The Codec settings are assigned for each card, so the same settings apply to both lines on a card.

Can the lines be assigned different Qos (Quality of Service) levels?

The same settings apply to both lines per card. 802.1Q User Priority can be set from 0-7, as well as DSCP settings for Audio RTP and Call Control.

Can different VLANS be used on each line?

VLANS can be used but only one VLAN can be used per card, which applies to both lines because there is only 1 IP per card.

How do you dial out from the Symetrix VoIP card?

Dialing can be done from Composer software, as well as many other methods. Third party devices such as AMX or Crestron can be used for dialing via Ethernet (UDP and TCP-IP) or RS-232.  SymVue software can also be used for dialing.

Can the 2 lines on a VoIP card be bridged together for a conference? Can lines from multiple cards be bridged together for a conference?

Yes, all lines connected to the system via multiple Symetrix VoIP cards can be combined. Each line must first be registered, but the combining of the lines is done within Composer software with mixing and routing.

Will the CISCO settings cause any confusion with the VoIP cards?

CISCO or other third party device manufacturers have no control of the Symetrix VoIP cards. Therefore the settings will have no bearing on Symetrix VoIP cards performance.

How do I download the ARC-WEB dialer to my phone or mobile device?

No download is necessary.  ARC-WEB Dialer is a web app that is hosted on the Symetrix hardware.  After enabling and programming the ARC-WEB Dialer in SymNet Composer 4.0+ software, simply type in the hardware’s IP address into your web browser.

Does ARC-WEB Dialer work on a MAC or an iPhone?

ARC-WEB is supported on Mac OS X browsers and iOS devices.  It is also supported on Windows and Android browsers.  The supported platforms include: iOS version 6.0+, Android version 4.1+, Internet Explorer version 9.0+, Chrome version 29+, Safari version 6+: Mac OS X 10.7 or later, and Firefox version 24+

Is ARC-WEB Dialer available for the 2 Line VoIP Interface Card and/or the 2 Line Analog Telephone Interface Card?

ARC-WEB Dialer may be enabled/disabled for each telephony interface.

If I have more than one phone card can I still use the ARC-WEB Dialer?

For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into.  A unique name can also be given to each ARC-WEB Dialer.

If I have multiple DSP's with multiple phone cards in the same site file, can I still use the ARC-WEB Dialer?

For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into.  A unique name can also be given to each ARC-WEB Dialer.

Can I program/change and recall Speed Dial names and numbers from the ARC-WEB Dialer?

Speed dial names and numbers can be programed and/or changed using the ARC-WEB Dialer.  Simply click on the name and number you want to program and/or change. To trigger or dial the Speed Dial, select the Speed Dial number (1-20) under the line you want to dial out on. Any programming and/or change made to the Speed Dial name and number will also be changed in the VoIP or ATI module inside SymNet composer.

Can I resize the ARC-WEB Dialer to fit my screen resolution?

ARC-WEB and ARC-WEB Dialer will adjust to the device’s screen size and present a small screen (phone) or large screen (tablet / desktop) interface as appropriate. The minimum display size supported is 240×320 (640×960 Retina) pixels. It is recommended to save the ARC-WEB or ARC-WEB Dialer as a “web app” if using a smaller display device, particularly on those devices running iOS 8, as the bottom navigation buttons may be obscured by the browser’s command bar.

I am using the ARC-WEB Dialer but I have no volume or mute controls?

Each volume and mute control needs to be individually enabled.  In the “Edit ARC-WEB Dialer” window each menu item is listed.  Select the desired menu item and then click the “Edit” button.  This will open an edit window for that menu item.  Check the enable box and then click “Save Menu”.  For volume controls, you can also set the Low Limit, High Limit, and Resolution.

How do I lock and unlock an ARC-2e?

To unlock the ARC-2e, hold the “Menu” button down for 3 seconds, then while continuing to hold “Menu”, push the “Down” button. If the ARC-2e needs to be re-locked to prevent tampering, simply do the same procedure but use the “Up” button.

Can I have separate volume and mute controls for each Appearance on each line of the VoIP card with the ARC-WEB Dialer?

Each ARC-WEB Dialer instance controls two lines, two assignable volumes and mutes per line, 20 speed dial locations shared between lines, and 8 presets shared between lines.

If I use multiple ARC-WEB Dialers can I password protect each one separately?

Each ARC-WEB Dialer instance may be protected with a unique username/password.

Can the xIn 4, xIO 4x4 and xOut 4 be used as standalone DSP devices?

No- The xIn4, xIO 4×4 and xOut 4 are part of a series of I/O expansion products for the Symetrix DSP products (Edge and Radius) using Dante network audio.

Can I daisy-chain multiple xIn 4, xIO 4x4 and xOut 4 together?

No- The xIn 4, xIO 4×4 and xOut 4 have a single Dante port and Power over Ethernet (PoE) cannot be daisy-chained. They can be directly connected to the main DSP (via a PoE injector), but not to each other.

Does the xIn 4, xIO 4x4 and xOut 4 have redundant capabilities?

No- The xIn 4, xIO 4×4 and xOut 4 are based upon Audinate’s Ultimo Dante chip which does not have a redundant mode. They should be connected to the primary Dante network. Other standard IT practices of network redundancy can be employed instead.

Are the xIn 4 and xIO 4x4 capable of providing Phantom Power?

Yes- The xIn 4 and xIO 4×4 have (4) balanced analog audio inputs, with individually software-controllable pre-amp gains (reference levels of -50 dBu, -40 dBu, -20 dBu, -10 dBV and +4 dBu), phantom power (+48 VDC ), and mute.

How do I configure the xIn 4, xIO 4x4 and xOut 4?

The xIn 4, xIO 4×4 and xOut 4 are configured via the award winning SymNet Composer software. Once transmit and receive flows are created within the software the xIO 4×4, xIn 4 and xOut 4 will need to be located through a Radius or Edge DSP, then the configuration pushed to the hardware.

Does the xIn 4, xIO 4x4 and xOut 4 have a rack mount option?

Yes- The Rack Mount Kits consists of a rack tray and four mounting screws. With this kit, one or two units can be mounted side-by-side in a single rack space. (Mounting solutions sold separately).

Is there and under the table or surface mount option for the xIn 4, xIO 4x4 and xOut 4?

Yes- Under Table/Surface Mount Kits consists of a U-shaped bracket and two mounting screws. With this kit, a single unit can be secured under a table or to another flat surface as required. (Mounting solutions sold separately).

Can I send more than 4 channels of Dante networked audio to and from the xIn 4, xIO 4x4 and xOut 4?

No- The xIn 4, xIO 4×4 and xOut 4 Dante Interface I/O interface is based upon the Audinate Ultimo chip that supports 4×4 channels of Dante networked audio.

How do I power up the xIn 4, xIO 4x4 and xOut 4?

The xIn 4, xIO 4×4 and xOut 4 are powered over Ethernet (PoE) by an IEEE 802.3af Class 0 standard compliant switch or the included injector. No other external power supply is needed or used.

Do the xIn 4, xIO 4x4 and xOut 4 need to be connected to a Gigabit network?

No- The xIn 4, xIO 4×4 and xOut 4 have a 100 Base-T Ethernet port that provides 8 (4×4) channels of Dante network audio, Ethernet communications, and power.  Symetrix suggests connecting to a gigabit switch. Especially if multiple devices with Dante audio are connecting to a common switch.

Can I change the display text font on the ARC-3?

Yes, in the Edit ARC-3 windows you can change the “ARC Description”. You can also modify the Font, size and position of the text to be displayed. In addition, a background image can be imported (239×24 pixel monochrome bitmaps).

Can I lock or add security to the ARC-3?

Yes, a 4 digit security PIN can be enabled. This PIN will need to be used anytime the ARC-3 is activated or when the ARC-3 comes out of sleep mode.

How do I assign an address to the ARC-3?

In the ARC-3 edit window, assign the ARC-3 address in the RS-485 field located under the ARC Description.

Can I enable/disable Sleep Mode in the ARC-3?

Yes, in the ARC-3 Edit window you can choose to disable Sleep Mode by unchecking the box (Enable Sleep Mode). This box is checked by default. You can also adjust the delay time between 1-600 seconds of inactivity. In addition, you also have the option to keep LEDs on or turn LEDs off during Sleep Mode (default setting turns LED’s off).

Does the ARC-3 use the same wire pinouts as the ARC-2e?

Yes, the ARC-3 uses the same wire pinouts as all the ARC remote devices. The pinouts can be found in the help files.

Can I use the ARC-3 with Designer, Jupiter, or the Zone Mix 761?

No, the ARC-3 is currently only compatible with Composer 4.1 and above.

Can the ARC-3 display different languages?

The ARC-3 can display any character in any language that can be generated on a Windows computer.

Can I adjust the brightness of the ARC-3's LED's?

Yes, in the ARC-3 edit window you can adjust the brightness of both the idle and active states. You can also select or de-select “auto-adjust brightness Settings for ambient light” and “brighten button LEDs when buttons pressed”.

How do I enable dynamic menus within the ARC-3?

Dynamic Menu Enable – Check the box to enable an ARC or individual menus with controller numbers. Example: In a room-combine scenario, choose to display a separate set of menus when the room is combined and another when it is uncombined.

How do I change the address on the ARC-3?

Press both the left and right buttons, and then press and hold the top + portion of the slider. This puts the ARC-3 into system mode. Here an address from 1-99 can be selected.

Are all inputs on the 4 Channel Analog Input Card mic or line switchable?

Yes, all analog inputs are mic or line switchable.

How many ARCs can I daisy-chain together?

The number of ARCs that can be daisy chained together will vary depending on the type of ARCs used and the cable lengths.  Download Link: ARC Power Calculator.

Is the xControl programmed in the Remote Control Manager in SymNet Composer?

No, while the Control I/O was programmed in the Controller Manager in SymNet Designer, the same cannot be said about the xControl.  The xControl is added to the Site View of Composer just like a SymNet DSP. Once in the site file, the xControl is programmed to control parameters in the same way all control is programmed:

Right Click -> Set Up Remote Control-> Remote Analog Input –‘xControl’

Is there a template available to help me label the buttons on my Modular ARC?

Below is a PDF form which can be downloaded to your computer and used to produce labels for your Modular ARC (SW4, SWK, MIC, XLR and EX4 panels). Download the file linked below to your computer. Open the file with Adobe Acrobat. If you do not have Acrobat on your computer, it is freely available from Adobe. Once you have opened the document, you may type directly into the button label fields. The label text will auto-size from one large character to no more than three lines of eight characters each. Once you have typed up the labels you require, you may save your work for future use or print to the printer and paper of your choice..

SW4 Label Template

Can the xIn 12 input setting be controlled from ARC remotes, SymVue, or 3rd party control systems?

No, the input settings can only be adjusted when using SymNet Composer.

SPDIF and AES are two channel formats, so does each of the two outputs on the 4 Channel Digital Output Card have more than one channel?

Yes, each channel on the card sends two channels of audio.  They are labeled 1 / 2 and 3 / 4.

Does the 4 Channel Digital Input Card have sample rate conversion?

Yes, it will accept any rate from 12 kHz to 96 khz and covert it to 48 khz.

What cables are required to connect to ARCs?

A single standard straight-through CAT-5/6 cable will provide power and data to an ARC from the host DSP.  The daisy-chain to subsequent ARCs also uses CAT-5/6.

Legacy DSPs that pre-date the ARC Port (RJ-45) communicate to ARCs with a twisted-pair (A, B, Ground) for RS-485 data.  In this scenario a local external transformer provides up to 24VDC to the ARC.

What is the max output of the 4 Channel Analog Output Card?

The max output is 24dBu.

Can Dante Controller be used to adjust the mic pre or level settings of the xIn 12?

No, Dante Controller is not able to adjust any audio related settings in a xIn 12.

Will the 2 Line Analog Telephone Interface Card work with a VOIP telephone system?

No, the 2 Line Analog Telephone Interface card works only with a POTS line.

Does the 4 Channel Digital Input Card have an impedance matching transformer?

Yes, it matches 110 Ohm for AES and 75 Ohm for SPDIF respectively.

Is the SymNet AEC card compatible with the Radius 12x8?

No, only a DSP with a card slot will support the 4 Channel AEC Card, such as Edge and Radius AEC.

What kind of cable do I use to hook up the RC-3?

Standard two-conductor shielded twisted pair.

Will phantom power damage my non-condenser microphones?

Generally no, some older ribbon microphones are somewhat susceptible, but it’s always a safe bet to disable phantom power when not needed.

Why does the 4 Channel Digital Output Card have a word clock input when this is an output card?

It seems confusing at first glance, but the word clock output is there so that the 4 Channel Digital Output Card can output AES or spdif to a downstream device at any sample rate between 12 kHz and 96 kHz. When no word clock is connected the 4 Channel Digital Output Card will output at 48 kHz.

The 4 Channel Digital Output Card supports AES and SPDIF, how does it handle the different impedance of the two formats?

There is an impedance matching transformer on the 4 Channel Digital Output Card to switch between 110 Ohm and 75 Ohm.

Is the xControl an RS-485 device?

No, the xControl is a true POE device that communicates to the DSP hardware over Ethernet.

Why are there word clock inputs on the 4 Channel Digital Output card?

SymNet digital outputs will be used to send digital audio to a 3rd party digital device which may be running on a different sample rate than Edge or Radius AEC’s internal rate of 48 kHz. With a word clock input respectively, each digital out pair can send audio at any sample rate between 32 kHz and 192 kHz.

Where can I find an owner's manual for my Symetrix product?

All technical and operational instructions and documentation for current Symetrix products are contained within the Help menu of the Designer and/or Composer software. Simply click on the question-mark icon on the toolbar in Designer/Composer and search your topic.

Download the latest version of Designer or Composer at www.symetrix.co.

How do I download the ARC-WEB to my mobile device?

No download is necessary.  ARC-WEB is a web app that is hosted on the Jupiter hardware.  After programming the ARC-WEB in the Jupiter software, simply type in the hardware’s IP address into your web browser.

Does the 4 Channel Analog Input Card have 48v phantom power on the inputs?

Yes.

What steps are necessary in order to run Dante DSP with Dante set to “Redundant Mode”?

All Dante devices ship with Dante in the default “Switched mode”. This allows units to be daisy chained, eliminating the need for 3rd party networking hardware. When in “Switched mode” if the Dante hardware is setup physically in a Redundant network configuration, traffic from the Primary Dante port will flow out the Secondary Dante port, and the Dante traffic from the Secondary Dante port will flow out the Primary Dante port. This creates a data feedback loop on the Dante network that will crash the Dante cards in the SymNet units. SymNet units with only Dante connections, such as the xIn 12 and the xOut 12, may become unresponsive until they are power cycled and the redundant Dante network switch is turned off or the redundant ports are unplugged from the secondary Dante network.

As such, to set the system to run Dante in “Redundant mode”, first go online with the system with only the Primary Dante port connected to the network or network switch. Alternatively, if the Secondary Dante ports are already connected to a network switch, turn off the secondary Dante network switch/switches. If the Secondary network switch cannot be turned off, or both Primary and Secondary Dante use the same network or switch, then unplug all Secondary Dante ports.

Next, go to Composer>Dante Flow Manager and hit the “Configure Dante…” button and set the Secondary Dante jack to “Redundant Network”. Then push the file to the SymNet system.

Verify via a DSP’s front panel display that the Dante mode now reads “Redundant”. When it does indicate “Redundant” mode is active, plug in the secondary Dante ports or turn on the secondary Dante network switch/switches.

Is it OK to hot swap a 4 Channel Analog Output Card with a different SymNet I/O card?

No, it is never OK to hot swap a I/O card in a SymNet DSP.  Please take the Composer certification for more info on this procedure.

ARC Power Calculator

An ARC’s power requirements vary depending on the voltage supplied to it. For example, an ARC-2e at 24V DC uses approximately 55 mA, while at 7V DC it uses approximately 170 mA maximum. As the voltage varies from 24 to 7 VDC, the current requirement increases accordingly. ARCs can be daisy-chained and fed power over this daisy-chain from an ARC-PSe or other device. However, as the length of the cable increases, so does the resistive line loss, which lowers the voltage available at each subsequent ARC. The actual power drain on each output from the powering device can vary substantially depending on the number of ARCs and the distance each of them is separated by. In order to assist with system design, Symetrix has available a Microsoft Excel spreadsheet that can help a system designer determine power requirements based upon cable length, number of ARCs and the power supply to be used.

Download Link: ARC Power Calculator.

Does the 4 Channel Analog Input Card have the same mic pre as the Radius 12x8 and Radius AEC?

Yes, the same input circuit is used for all SymNet Composer hardware.

Can the xOut 12 be used to send Dante digital audio to a 3rd party Dante enabled device?

Yes, but a SymNet DSP must be present to setup and program the xOut 12. Once programmed the xOut 12 can transmit the Dante audio to any Dante enabled device.

The 4 Channel Digital Input Card support AES and SPDIF. How does it handle the different impedance of the two formats?

There is an impedance matching transformer on the 4 Channel Digital Input Card to switch between 110Ohm and 75Ohm.

Will the 2 Line Analog Telephone Interface Card send the caller I.D. info to a 3rd party control system?

Yes, see the SSYSS and GSYSS commands in the SymNet Composer External Control Protocol.

What kind of cable do I use to hook up the Analog Control Inputs?

Standard two-conductor shielded twisted pair.

Will phantom power damage my non-condenser microphones?

Generally no, some older ribbon microphones are somewhat susceptible, but it’s always a safe bet to disable phantom power when not needed.

Does the 4 Channel Analog Output Card have any level controls?

Yes, the 4 Channel Analog Output Card has a gain fader with a range from Off to +12dB.

What distance can an ARC be from the host DSP?

The distance varies greatly depending on the type of ARC, the gauge of the cable, and the number of arcs chained together.  Download Link: ARC Power Calculator.

If an AEC source is routed through the SymNet 4 Channel AEC Card module’s Aux In, can the analog input still be used?

Yes, the AEC source will come out of the AEC# output on the AEC Ins module minus any echo. The analog input will come out of the Direct# output of the AEC Ins module.

Why is there no word clock input on the 4 Channel Digital Input Card?

Word clock is embedded into both AES/EBU spdif, so no word clock input is needed.

Can the xControl be powered from a Control I/O power supply?

No, the power supply for the legacy Control I/O is not compatible with the xControl.  A POE injector ships with the xControl.

Does the SymNet Analog Input Card have full 48 v phantom power on all inputs?

Yes, all SymNet card inputs (analog or AEC) have full 48 v phantom power.

Can the 2 Line Analog Telephone Interface Card auto pickup phone calls?

Auto answer has three settings: Off, 2 Rings, and 4 Rings.

Where can I download archived versions of Composer software?

Archived versions of all final public releases of Composer software are listed in the table below. The software runs on a Windows PC and is used to configure, design, and control Composer-based products. For new designs we highly recommend using the latest version of Composer, however archived major release versions can be found below for legacy compatibility and/or troubleshooting requirements. All firmware files are included as part of the downloaded Composer software package. The Composer firmware versions and Dante Kernels listed below are to help in cross-referencing the firmware running on the installed DSP(s) with the corresponding version of Composer that should be downloaded.

To communicate with Symetrix hardware from a given version of Composer, it may be necessary to upgrade (or downgrade) firmware in each hardware device. This can be done directly from the Composer application and only takes a few minutes per device. Firmware upgrade is done from the Composer Hardware menu.

Composer Version Composer Firmware Dante Kernel Release Notes SymVue Version
1.06 1.026 3.5.3 1.06 N/A
1.23 1.216 3.6.4 1.23 1.23
2.03 2.013 3.6.4 2.03 2.03
2.51 2.502 3.6.4 2.51 2.51
3.02 3.007 3.7.3 3.02 3.02
4 4.002 3.7.3 4 4
4.1 4.100 3.7.3 4.1 4.1
5.01 5.002 3.7.3 5.01 5.01
5.1 5.100 3.7.3 5.1 5.1
5.2 5.201 3.7.3 5.2 5.2
5.3 5.301 3.7.3 5.3 5.3
5.4 5.400 3.7.3 5.4 5.4
5.41 5.404 3.7.3 5.41 5.41
5.5 5.500 3.7.3 5.5 5.5
5.6 5.605 3.7.3 5.6 5.6
6.0.2.33 6.0.0.26 4.0.7 6 6
7.0.2.43 7.0.0.31 4.0.7 7 7
7.1.2.46 7.1.2.37 4.0.7 7.1 7.1
7.2 7.2.0.30 4.0.7 7.2 7.2

Can the xIn 12 be used to send Dante digital audio to a 3rd party Dante enabled device?

Yes, but a SymNet DSP must be present to setup and program the xIn 12. Once programmed the xIn 12 can transmit the Dante audio to any Dante enabled device.

What types of parameters can ARCs control?

ARCs are extremely flexible and can be assigned virtually any real-time parameters depending on what host DSP it is controlling.  Generally ARCs are used for volumes, buttons, and presets.

Does the SymNet 4 Channel AEC Card contain a processor?

Yes, there is a 400Mhz SHARC processor on the AEC card itself.  This means there are no DSP resources used in Composer when utilizing AEC.

What if I order an Edge or Radius AEC Frame but do not fill up the card slots?

Filler panels will reside in the empty slots.

Does Edge contain local GPIO or is a control accessory, such as the xControl needed?

Yes, the Edge does have local GPIO so the xControl is not needed in most cases.  The Edge frame has 8 analog control ports (8 pots or 16 switches) and 8 Logic Outputs.

How do I upgrade ARC firmware in Designer?

ARC firmware is managed in Designer in the Controller Manager.

Tools > Controller Manager.

Can I control Jupiter from my mobile device, such as an iPhone, iPad, or Android device?

Yes.  With the release of the Jupiter 2.0 software, the ARC-WEB makes control from a mobile device or web browser possible.

Can the xOut 12 output mute be controlled from ARC remotes, SymVue, or 3rd party control systems?

No, the xOut 12 output mutes can only be adjusted when using SymNet Composer.

The xControl has two RS-232 ports, are these ports used for incoming commands only?

No, both ports can receive incoming commands, but they can also be used to send data, including both feedback and custom RS-232 strings.

What is Phantom Power?

Phantom power derives its name from its invisibility to audio signals, even though the microphone cable carries both phantom power (as direct current) and audio signals (as alternating current). Specifically, the term phantom power means a positive DC voltage sent to the microphone on both audio leads, through current-limiting resistors which also serve to isolate the audio leads from one another. The front panel phantom power button applies phantom power via pins 2 and 3 of the mic input XLR connectors.

Do the inputs of the 4 Channel Analog Input Card need to be padded to receive the output of a mixer or console?

No.

Can Dante Controller be used to turn on the output mute settings of the xOut 12?

No, Dante Controller is not able to adjust any audio related settings in a xOut 12.

Where can I find an Ethernet application with IP capable Symetrix products?

SymNet Remote Terminal is a UDP terminal test application for testing Ethernet-based control for Symetrix products.

SymNet Remote Terminal.zip

Why is there no word clock input on the SymNet 4 Channel Digital Input Card?

In both AES/EBU and SPDIF the word clock is embedded into the digital audio, so the digital input card will synch to the sample rate of the incoming signal.