Frequently Asked Questions

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Knowledge Base > General Symetrix Questions > Symetrix

Are Symetrix Products Microsoft Teams Certified?

Symetrix is a Microsoft Partner*. Symetrix products are Microsoft Teams compatible**.

* Microsoft Partner website

** Microsoft Teams Compatible: Provides the same functionality as certified products.

How long does it take to have a product factory serviced?

Once received, the service process generally takes 2-3 days.

For service and support should I contact my dealer or Symetrix directly?

Generally it’s best to contact the authorized Symetrix dealer first for service and support.  If this is not an option then contact Symetrix Support directly at or call +1 425 778 7728.

Where is the serial number for my Symetrix product located?

Serial numbers are generally on a sticker on the bottom or back of the unit and usually begin with the numbers “80”.

What address do I use when returning products for service?

Print the RA number(s) clearly on the outside of the box and send to:
Symetrix, Inc.
6408 216th ST SW
Mountlake Terrace, WA 98043

Can I purchase parts factory direct if I’m not an authorized Symetrix dealer?

Some parts can be purchased factory direct using a credit card.  For more information have your unit’s serial number handy and contact Symetrix at or call +1 425 778 7728.

How do I know if my Symetrix product is still factory supported?

should be “Symetrix attempts to support products up to 7 years from the manufactured date. This is based on replacement component availability, and is not guaranteed. For support status on your product, contact Support with your serial number. You can e-mail or call +1 425 778 7728 x5.”

Where can I obtain a schematic for my Symetrix product?

Many schematics are available in the Symetrix Knowledge Base. Use the search function to find the schematic for the specific product you are interested in.

Are AutoCAD / DWG files available for Symetrix products?

Yes. Download AutoCAD / DWG files in the Symetrix Knowledge Base. Use the search function to find the AutoCAD files for the specific product you are interested in.

How do I obtain a return authorization to send in a unit for repair?

Retrieve the units serial number then contact Symetrix Support at or call +1 425 778 7728.

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