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Knowledge Base > Accessories > User Interfaces > ARC-WEB

How do I download the ARC-WEB dialer to my phone or mobile device?

No download is necessary.  ARC-WEB Dialer is a web app that is hosted on the Symetrix hardware.  After enabling and programming the ARC-WEB Dialer in SymNet Composer 4.0+ software, simply type in the hardware’s IP address into your web browser.

Does ARC-WEB Dialer work on a MAC or an iPhone?

ARC-WEB is supported on Mac OS X browsers and iOS devices.  It is also supported on Windows and Android browsers.  The supported platforms include: iOS version 6.0+, Android version 4.1+, Internet Explorer version 9.0+, Chrome version 29+, Safari version 6+: Mac OS X 10.7 or later, and Firefox version 24+

Is ARC-WEB Dialer available for the 2 Line VoIP Interface Card and/or the 2 Line Analog Telephone Interface Card?

ARC-WEB Dialer may be enabled/disabled for each telephony interface.

If I have more than one phone card can I still use the ARC-WEB Dialer?

For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into.  A unique name can also be given to each ARC-WEB Dialer.

If I have multiple DSP's with multiple phone cards in the same site file, can I still use the ARC-WEB Dialer?

For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into.  A unique name can also be given to each ARC-WEB Dialer.

Can I program/change and recall Speed Dial names and numbers from the ARC-WEB Dialer?

Speed dial names and numbers can be programed and/or changed using the ARC-WEB Dialer.  Simply click on the name and number you want to program and/or change. To trigger or dial the Speed Dial, select the Speed Dial number (1-20) under the line you want to dial out on. Any programming and/or change made to the Speed Dial name and number will also be changed in the VoIP or ATI module inside SymNet composer.

Can I resize the ARC-WEB Dialer to fit my screen resolution?

ARC-WEB and ARC-WEB Dialer will adjust to the device’s screen size and present a small screen (phone) or large screen (tablet / desktop) interface as appropriate. The minimum display size supported is 240×320 (640×960 Retina) pixels. It is recommended to save the ARC-WEB or ARC-WEB Dialer as a “web app” if using a smaller display device, particularly on those devices running iOS 8, as the bottom navigation buttons may be obscured by the browser’s command bar.

I am using the ARC-WEB Dialer but I have no volume or mute controls?

Each volume and mute control needs to be individually enabled.  In the “Edit ARC-WEB Dialer” window each menu item is listed.  Select the desired menu item and then click the “Edit” button.  This will open an edit window for that menu item.  Check the enable box and then click “Save Menu”.  For volume controls, you can also set the Low Limit, High Limit, and Resolution.

Can I have separate volume and mute controls for each Appearance on each line of the VoIP card with the ARC-WEB Dialer?

Each ARC-WEB Dialer instance controls two lines, two assignable volumes and mutes per line, 20 speed dial locations shared between lines, and 8 presets shared between lines.

If I use multiple ARC-WEB Dialers can I password protect each one separately?

Each ARC-WEB Dialer instance may be protected with a unique username/password.

How do I download the ARC-WEB to my mobile device?

No download is necessary.  ARC-WEB is a web app that is hosted on the Jupiter hardware.  After programming the ARC-WEB in the Jupiter software, simply type in the hardware’s IP address into your web browser.

ARC Power Calculator

An ARC’s power requirements vary depending on the voltage supplied to it. For example, an ARC-2e at 24V DC uses approximately 55 mA, while at 7V DC it uses approximately 170 mA maximum. As the voltage varies from 24 to 7 VDC, the current requirement increases accordingly. ARCs can be daisy-chained and fed power over this daisy-chain from an ARC-PSe or other device. However, as the length of the cable increases, so does the resistive line loss, which lowers the voltage available at each subsequent ARC. The actual power drain on each output from the powering device can vary substantially depending on the number of ARCs and the distance each of them is separated by. In order to assist with system design, Symetrix has available a Microsoft Excel spreadsheet that can help a system designer determine power requirements based upon cable length, number of ARCs and the power supply to be used.

Download Link: ARC Power Calculator.

What types of parameters can ARCs control?

ARCs are extremely flexible and can be assigned virtually any real-time parameters depending on what host DSP it is controlling.  Generally ARCs are used for volumes, buttons, and presets.

Can I control Jupiter from my mobile device, such as an iPhone, iPad, or Android device?

Yes.  With the release of the Jupiter 2.0 software, the ARC-WEB makes control from a mobile device or web browser possible.