Frequently Asked Questions
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Knowledge Base > Dante Networking Solution
When will Dante work on OSX Yosemite?
Does Via use ASIO drivers?
Dante Via will appear as both ASIO and WDM drivers on a Windows PC.
What are the implications of using the multicast signal?
Multicast is very efficient for one-to-many signal distribution, such as front-of-house to many amplifiers in a stadium. With multicast, a single stream of network packets is transmitted by the source and the packets are replicated by the network switches as they travel through the network. In networks that do not support controlled distribution of multicast (a common case), the multicast packets carrying the audio channels will flood throughout the network. Dante devices support IGMP snooping which avoids flooding and delivers the multicast audio packets only to devices that have requested those channels. For point-to-point connections between two Dante devices, multicast is not useful and is not recommended.
Are there plans to add AVB support to Dante Virtual Soundcard?
There are no current plans to support AVB for the Dante Virtual Soundcard.
Do various switch ports have to be configured specifically for Dante interfacing?
No, but when the network is heavily loaded (e.g. with many audio channels or other traffic), additional QoS configuration may improve performance.
I use Dante in an iLive system and tried to go with a 96kHz sample rate but it is in grayscale and only 48kHz was available.
Dante licensees are able to configure the options that their product support. If a product does not support a specific feature, you should contact the manufacturer to determine the reason.
Why is the 3rd party integration so important when I can just use Dante Controller for everything?
Dante Controller can be used for routing audio only, while the level of 3rd party integration achieved in SymNet Composer allows both audio routing and full control (at both design time and in real time) of all adjustable parameters for all interoperable products. One GUI, full control of all products.
I've seen issue in cases where the Network card expects an IP address through DHCP. Windows 7 will use the default address, but keeps broadcasting DHCP requests.
This is the expected behavior. A computer or other network device will continue to ask for a DHCP address in case the lack of a DHCP server.
Is the Dante Via software free software?
will it be possible to use Via to complement and parrallel with other audio software such as Pro Tools or Logic Pro X ?
Does dante Via take any ASIO or CoreAudio device? Such as sound coming in using Auvitran Network Streamer routed out to dante?
Will Dante Via be available for users with registered Dante Hardware and/or Dante virtual soundcard? Is there something that can be said about the pricing of Dante Via?
Dante Via is expected to be available in Q1 of 2015.It will be sold on Audinate’s website when it is ready for commercial release. Dante Via final pricing has not yet been finalized.
I had a setup where IGMP Snooping blocked the dante clock so we had to disable IGMP Snooping to get Dante Clock working. It was a setup with mixed data on one VLAN. Any suggestion to this problem or tips how to setup IGMP?
IGMP Snooping settings are different for every manufacturer. I would suggest working with a network admin with specific experience or training on the particular brand or model of the switch. However, IGMP Snooping is not required for Dante, it is a network management tool that can be leveraged to optimize the network.
Are there products or are you planning to add manufactures that extract or convert audio on SDI to Dante ?
Solid State Logic has a product on the market that is an SDI to Dante de-embedder.
Can Dante VIA be used in collaboration with DVS or does it act as a Virtual sound card in of itself? Will Dante VIA be Compatible with Mavericks?
Dante Via is a separate product from Dante Virtual Soundcard, but it provides much of the same functionality, with the addition of more features.
How will Dante Via be different than Dante Virtual Soundcard?
Dante Via is an application that networks, routes and monitors all of your audio streams from your computer. It connects and combines internal and external microphones, speakers, applications and audio interfaces to each other and to the Dante network.
Unlike today’s world where your computer applications are locked and peripheral audio devices are limited to the short cables, Dante Via combines and connects synchronized audio to anywhere from anywhere over a standard IT network.
Do you have an ETA on Yosemite (osx 10.10) support?
We are currently working at upgrading Dante Controller and Dante Virtual Soundcard to support Yosemite. It will be release as soon as all issues are completely resolved.
Using the Dante Controller in the Broadcast world, I feel it needs an "are you sure you want to activate your updated routes" - with a list of what has been changed BEFORE it makes them. Is there plans for this?
Thanks for the input for the feature request. We will pass this on to Product Management for consideration.
Is there any software/hardware available that simply provides a more advanced audio meter of multiple channels all on one screen/display?
You can do this in SymNet Composer for any Dante channels routed through Symetrix hardware. You could also export them out through SymVue to be viewed on any PC with the SymVue application installed. The user with SymVue would only see the meters or have control of what you give them.
Does the PPM number for clock health monitoring translate to microseconds (-195 pm offset = 195 microsecond delay)?
The PPM in clock health monitoring shows the offset from the center frequency of the device’s own clock to that of the Dante network master clock. It is unrelated to latency.
Is clock health monitoring always on? There is a button in the toolbar of Controller. Does this turn monitoring on/off?
Dante devices are monitored by Dante Controller to establish the status of their clock synchronization with the Dante network master clock. There are two levels of monitoring: ‘passive’ and ‘active’. In passive mode, Dante Controller will report if a clock loses sync (or regains sync) with the master clock. In active mode, Dante Controller will also report if a clock is showing signs of instability. If a device clock is significantly unstable, it can lose sync with the master clock, which will result in the device being automatically muted.
Up-to-date brooklyn firmware is REQUIRED for this feature to work.
What third-party products are currently supported in Composer software?
Symetrix Composer-based products will work with any other Dante product. We also support deeper integration and control for specific products from the following manufacturers:
- Attero Tech
- Stuart Audio
- Visionary Solutions
To be honest, I am still missing the ability to control Headamps via the Dante network between different Dante enabled devices. So the audio part seems to be pretty standardized and you can easily lock yourself onto a Dante stream. But what about the Remote control data (Gain, 48V phantom power, High Pass Filter)? Is it planned to integrate these data to the Dante protocol as well?
Network support for carrying the data to control adjustable parameters of any Dante-enabled device is already supported. Exposing this control to end users is the responsibility of the manufacturers of Dante equipment. In general, manufacturers will provide their own GUI software to adjust controllable parameters on their own products. The goal that Symetrix, Attero Tech, Stewart Audio, and Audio Technica have is to make control of all manufacturers’ products available in one GUI – in this case SymNet Composer. One GUI, full control of all products.
Can you directly route an input to an output in the same device? For example, input 1 of a Yamaha RIO directly to output 1( maybe output 1, 2 and 3 at the same time without going to a console to process the audio)?
Thank you for your product improvement idea. We will put this into the product management queue.
You mentioned Via as Mac compatible as well as PC, how about Dante Controller and Virtual Soundcard - for other than a PC?
Dante Controller and Dante Virtual Soundcard are available for both Mac and Windows.
We are using Dante now for 2 years without Problems. We have a Gigabit Network here, but some amps have a 100mbit Network Connection, so we set all dante devices @ 1ms latency. Would it be possible to Change that down to 250µs and only the 100MBit amps at 1ms?
Simple answer: yes, it is possible. Latency is configured per receiver and is not required to be a single value for the whole network. You can set the receive latency on the amplifiers to 1ms and the latency on 1Gbps devices to lower than 1ms.
We recommend using the new Dante Controller latency monitoring feature to confirm that it is safe to lower the latency in your 1Gbps network and/or to verify your latency headroom when you have done so.
What are the best ways to minimize latency concerns?
A suggested approach is to use the Dante Controller latency monitoring feature to verify adequate network latency headroom and tune network latency. When designing a network, use of gigabit ethernet links and switches is recommended to reduce latency.
Is Dante software and Virtual Soundcard available for Linux OS ?
Unfortunately, at this time there is no Linux version of the Dante software.
Will Dante Via's intra- computer routing be latency free or close to that ?
Dante Via intra- computer routing will have some latency, but the actual value is not yet determined.
Regarding Dante tools, are you planning to add standard networking protocols like SNMP to monitor audio paths via 3rd party (Scada) systems?
Dante has it’s own control and status protocols to optimize interoperability with all Dante enabled products. Dante licensees do create their own control interfaces that integrate with third party control protocols.
I've seen instances of manufactures who use Dante making static requirements about their unique master clock status. For example a mixing desk and a DSP unit both requiring clock master status to be high. Would inter-operability issues come up if this is the case? Is there a resolution or would these devices be considered incompatible?
There are very few products available that require they be the clock master on a Dante network in order to properly function. In all cases, we encourage the manufacturers to enhance their products so that they allow the maximum flexibility in designing a system. It is never in the manufacturer’s interest to deliberately create a product lacking features that limit its functionality, or ability to work with other manufacturers.
Can you sync the MADI clock and the Dante clock? If so, how?
There are several Dante-MADI bridge products that would allow you to sync a Dante network to a MADI clock, or vice-versa.
Any information about MultiUser features with DanteControl? Possibly some user rights management so not everybody on the network can change routings?
There is not currently a user-level control in Dante Controller, but we are continually developing new features to enhance Dante as a solution. However, there are several widely used network security standards that can be used to secure a Dante network.
On the local source plate in the court yard, how were you converting that to Dante?
There are at least three options for converting analog audio at a local plate to Dante. You can use a product like the Attero Tech unDX2IO or unD3IO 2-gang Dante wall plates. These devices are PoE powered and move analog audio onto the Dante network right at the wall plate – removing the need for analog wiring in the wall. If this is not possible, analog to Dante interfaces like the Stewart Audio NetAV I/O or the Attero Tech unDIO2x2 or unD4I can often be located in a wall box to make the analog to Dante transition and still minimize analog wiring in the walls. Finally, if analog wiring in the walls cannot be avoided, Attero Tech, Stewart Audio, and Symetrix have a number of analog to Dante I/O interfaces in a variety of channel counts for this purpose. You can also use the Audio-Technica Dante-enabled microphones in some applications and eliminate the wall plate altogether. Audio-Technica just released the ATND8677 microphone base (not introduced at the time of this example project) which is a great way to get a gooseneck microphone directly on the network.
Is Dante interoperable with hydra network bluefin Calrec technology?
Calrec is a Dante licensee.
Is the Dante network operating in Multicast?
There is always some multicast traffic in a Dante network, for discovery, clock synchronization, and status updates. Whether the audio is transported via multicast is a user setting in Dante Controller.
If the entire Dante network is reset (via building power shutdown) will the routing take care of itself or will an engineer need to go onsite and re-route the audio via Audinate Controller?
All the subscriptions that were in place before the power down will be restored with no user intervention required. Dante end-points store all of their settings, including audio routing information locally on the end-point.
Will Dante support video at some point? If so, when?
We have demonstrated video over Dante at InfoComm 2012.
Symetrix seems to be leading the way in interoperability. Are you aware of cost savings for installers when using the multi-manufacturer configuration?
Savings come from being able to use the best-in-class targeted device for the application, rather than being forced to develop a system solution based on a single manufacturer’s product offering. Savings also come from minimizing analog wiring infrastructure in favor of CAT5/6. We have found considerable cost savings using Dante for audio end points, especially when using logic I/O. The savings start with using CAT5/6, no costly audio snakes and termination costs, extra conductors for logic I/O and connecting all of the audio and logic I/O virtually in the design software. Not to mention the cost of drilling floor for snake wire, or using RF microphones because wiring to the table is impossible.
Does SymNet Composer assume the functionality of Dante Controller Software?
SymNet Composer can create the subscriptions which is basically what is done in Dante Controller on the routing page. We also add control, setup and monitoring functionality as provided by various manufactures which can’t be done in Dante Controller. An example would be setting the preamp gain and turning on the phantom power for an input on the AtteroTech unDIO2x2 or in the case of the Shure MX Dante Wireless mics we can also monitor things like RF signal strength, battery life, charge state, mic type and whether it is active plus multiple other things.
I've had issue where it was saying no more unicast flows left. I then turned the Rio box and other devices off, then turned back which allowed me to patch. Why was it not allowing more flows?
In most cases, Dante devices place four channels in a single flow. If you are manually patching a device, Dante will add four consecutive patches to a single flow (e.g. 1,2,3,4 then 5,6,7,8 then 9,10,11,12, etc.). Once a flow has been created, Dante will not delete the flow until all channels in the flow have been re-patched. So, if you were to patch as above, you would use three flows for 12 channels. But if you un-patched 2,3,4 and 6,7,8 and 10,11,12, you would still be using three flows, but for only three channels. If you continued to patch channels this way, you could run out of flows quickly By resetting the Dante device, you also allow it to re-organize the channels into fewer flows, and free up more flows for patching.
What was the DVS software?
Dante Virtual Soundcard is a software application that works on Macs or PCs that acts as a soundcard. It allows you to access applications like DAWs, sound effects, iTunes, or Skype and connect to the Dante Network.
I am searching for a microphone with a command button to control things from the microphone directly? Any suggestions?
In the next week or two we will be releasing SymNet Composer 3.0 and adding full support for the Audio-Technica and Shure Dante mics. Both of them have a push to talk button that is fully assignable within our software and can be used to issue a command, trigger a preset, or pretty much anything else you would want to do with it. You can also program the LEDs on the mic to indicate various different states.
I saved a Dante controller full patch and would like to offline edit or just view it on another computer - how can I do that?
The preset file is an easy to understand, plain XML file format. You can open it in your plain text editor of choice.
Is it possible to control Dante Controller via 3rd party controllers such as Crestron?
I think there are two questions here. The first is whether Dante audio routing can be controlled dynamically from 3rd party controllers like Crestron. While this is not possible directly, Attero Tech has a product called the CommandHub that can act as a “proxy” between a Crestron and a Dante network to allow audio routing changes “on the fly”. The second question is whether other controllable aspects of Dante-enabled products can be controlled by Crestron, and the answer here is yes – either directly or through a CommadHub.
Will Audinate be true AVB compliant?
Based on current market feedback, AES support is a higher priority as there are requirements for Layer 3 and the importance if working with standardized network switches. There are no immediate plans in the near future for support of AVB.
If the master clock comes from a non-Dante unit, will Dante Controller 'see' it?
Yes. We chose to use one of the Symetrix processors as the master clock. This was easily set within Dante Controller.
Symnet Composer and Symnet Designer are two different pieces of software. Which one is meant for use with Dante devices?
In one of my Last projects we had eight stage boxes with one Yamaha CL5 console in a modern Cisco house network with two VLANs for primary and secondary Dante. One stage box was in another building in that area that was connected via 10gbit fire connection to the main building. We had two clock master units (one 'in house' and a second from that in a different building) in Dante controller although it was one network and that should not happen as I know. When we pinged the IP address of the stage box in the other building and it was around 400uS, but the Dante Latency tool showed up 25-35mS. How can that difference between ping and latency monitor happen and as a more general question: how can it happen that more clock masters appear in a Dante network?
This is typically caused by multicast traffic being filtered or blocked between to parts of the network. When this happens, the two parts of the network cannot “see” the clocks from the other part, and two master clocks are elected.