Denny McLane has joined Symetrix as the new Manager of the Customer Experience Team. McLane brings a wealth of knowledge and an array of experiences to the position with his decades of service in the Pro AV industry.
He began his career as the president and owner of Sound Techniques in North Hollywood, CA, where he designed and installed sound and video systems for churches, auditoriums, theaters, and provided live sound production for megahit producer David Foster and his roster of artists. He later spent seven years at BSS Audio (Harman Pro) presiding over sales and support for Soundweb London for the Western US and most recently held the position of Consultant Liaison with Atlas-IED driving architectural projects toward their product offering. McLane is a true expert at bridging technical products and integrator/end-user needs.
“We’re very excited to welcome Denny to the Symetrix family,” stated Dan Lynch, Symetrix VP of Marketing. “As the leader of the customer experience team, Denny’s extensive experience in the AV industry will be invaluable to help guide our support, training, and consultant liaison teams for Symetrix 2.0. Most importantly, Denny’s personality is a perfect fit for the Symetrix family and he’s going to be a welcome addition to the overall customer experience team.”
As Manager of the Customer Experience Team, McLane will manage departmental participation in product design, promotion, and sustaining engineering, while continuously driving systemic improvements of the training and technical support departments.
“I’ve observed the team that Symetrix has built and how they have evaluated customer facing management of the company to a caliber that noticeably surpasses anything else in our industry. In knowing the credibility of these key hires personally – this noteworthy undertaking got my attention,” stated McLane. “I wanted to be a part of this new team birthed from creative, forward thinking leadership that is choosing to put the company’s greatest assets, its people, first. With my arrival I am driven to help grow the core passions of the company in product innovation and the best customer experience!”