U.S. Based AV Systems Technical Support
Symetrix is committed to providing top-tier technical support for systems integration partners. The goal is to help you deliver the best possible experience for your clients by giving you the tools and assistance you need.
If you need help with system configuration, firmware updates, or advanced troubleshooting, don’t hesitate to reach out. The Symetrix team is here to make your job easier and your projects successful.
For Remote Support, Access TeamViewer Here
Global AV Systems Integrator Support
To ensure you receive the best possible service, Symetrix partners with trusted experts in regions around the world. These partners provide initial technical and product support and are your go-to resource for continued assistance.
Find your regional Symetrix Partner here:
AV System User Support
Symetrix is committed to ensuring every AV experience is smooth and high-quality. To do that, technical support is provided through a network of trained and certified AV system integrators who specialize in Symetrix products and custom system setups.
If you're a user in need of assistance with your AV system, we’re happy to help you connect with a trusted AVC installation partner in your area.
Make a connection with a form found here:
Support Hours: 7:00 AM (07:00) - 4:00 PM (16:00) Pacific Time (GMT-8), Monday through Friday, except for US holidays.
Need Help with Your AV System? Symetrix is Here for You!
Whether you're using a Symetrix-powered AV system or a valued integrator or technology partner, Symetrix is ready to support you.
If you're a user looking for assistance with your audio/video setup, Symetrix will gladly help connect you with a trusted local AV integrator who can provide hands-on support tailored to your system, or you can find a list of providers in your region here.
If you're an AVC integrator or technology partner, the Symetrix Technical Support team is ready to help with tools, resources, and expert guidance. Symetrix is committed to making sure everyone has the support they need. If you’re unsure where to start, just reach out, and get pointed in the right direction.
+1 (425) 778-7728 Ext: 5 | Support@Symetrix.co
Quick Links
Josh CarterTechnical Support Engineer
Kathryn SkvarlaTechnical Support Engineer
UNSUPPORTED TECHNOLOGY NOTICE
Starting January 2024, Symetrix will no longer offer direct support for “Designer era” equipment or any software and hardware released prior to the Composer era.
Symetrix is incredibly grateful for the role these legacy products have played in the company journey, and can help guide you toward current solutions that offer enhanced performance, reliability, and support.
Authorized partners in the U.S. that may be able to offer assistance with these products:
Advanced Musical Electronics
8665 Venice Blvd.
West Los Angeles, CA 90034
Phone: 310-559-3157
E-mail: mail@advancedmusical.com
Condor Electronics
10007 Aurora Ave N
Seattle WA 98133
Phone: 206-633-5190
Email: info@condor-electronics.com
Any Repair rates and turnaround times, or other resources/materials or support for discontinued Symetrix equipment are set solely by the Repair Center and are not dictated by Symetrix.
Unsupported Technology Notice
Designer Era
- SymNet Designer software – legacy software version available here.
- 8x8 DSP
- BreakIn & BreakOut 12
- CobraLink
- Control I/O
- Express series
- Solus series (not NX)
- ARC-2, ARC-SW4, ARC-K1, ARC-SWK, ARC-Mic/XLR.
- Note these ARC units do not have "e" at the end while current/supported ARC remotes do
Legacy Era
- 200 series hardware and software
- 300 series hardware and software
- 400 series hardware and software
- 500 series hardware and software
- 600 series hardware and software
- Lucid hardware and software
- AirTools hardware and software
- Deuce hardware and software
- AutoMix Matrix hardware and software
- Zone Mix 760 hardware and software