FAQs

Where do I find the latest firmware and software for my Zone Mix 761?

The latest firmware is always bundled with the latest software. There is no need to manage the firmware independently.† The software can be downloaded here: https://symetrixinc.com/download-integrator/

Where can I find a Flow Chart for the Zone Mix 760 and 761?

The Flow Chart for the Zone Mix 760 and 761 can be found below. This document can be navigated like a web site by clicking on various points in the signal chain to view a particular part of the signal chain as represented in the Zone Mix 760 and 761 software. 760 Flow Chart

Are Crestron modules available for the Symetrix Zone Mix 760 and Zone Mix 761?

The following archive contains Crestron modules for the most commonly controlled functions of the Zone Mix 760: Zone Mix 760 Crestron Modules Zone Mix 761 Crestron Modules 761 Demo SIMPL Program Examples provided include Volume, Mute, and Paging control. The modules will work with all Zone Mix 760ís via UDP/IP or RS-232 (on applicable 760ís). The modules are fully documented by the Zone Mix 760 Integrator Series Control Protocol Crestron Module Addendum linked here: Zone Mix 760 Integrator Series Control Protocol Crestron Module Addendum See Also: Integrator Series External Control Protocol The Symetrix, Inc. product warranty does not apply to this archive or the files contained within. Third Party Product Disclaimer ñ From time to time we test the compatibility of our own products with those of third parties. While we are happy to share with our customers the results of our own studies as well as other (possibly unsubstantiated) information regarding these third party products, it is the policy of Symetrix, Inc. to neither endorse, recommend nor support products manufactured and/or supplied by third parties. The responsibility of choosing third party products which are compatible with Symetrix products rests solely with the qualified contractor, consultant or system designer. In recognition of the relative risks and benefits to both the Integrator and SYMETRIX, INC, any recommendation or suggestion relating to the use of the Products made by SYMETRIX, INC or any other manufacturer either in technical literature or in response to a specific inquiry or otherwise, is given in good faith. HOWEVER, it is for the Integrator to satisfy himself that the Products are fit for the purpose of being utilized by a Consumer as the end-user of the Products. To the fullest extent permitted by law, SYMETRIX, INC is not liable for any and all claims, losses, costs, or unforeseen damages of any nature whatsoever. It is intended that this limitation apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by law.

Is it possible to get more than three levels of priority paging on the Zone Mix 761?

How-to: More than three levels of paging with the Zone Mix 761 Within the offices of Symetrix, we often joke that our all-encompassing banner should actually read ëOver-engineered by Symetrixí. We take great pride in the design of our products, so much so, that we often subconsciously overdo things ó just a touch. Itís all for the better in the end, reinforcing our commitment to produce extremely high value, robust and affordable products for audio professionals. As weíve come to find out, the Zone Mix 761 is no exception. It is advertised as having three levels of paging plus emergency page and background music. However, it is possible to get four, and even five, levels of paging if you do not require the emergency page and/or wish to forego background music in a zone. For up to four levels of priority paging plus one BGM (background music) source, you can use the Program 1 and Program 2 inputs for each zone as the lowest two paging levels (lowest of all is the BGM). For a given zone, assign your BGM as the source for Program 1. Select your lowest priority page mic as the source for Program 2. Adjust the Ducker Threshold, Depth and Hold as necessary. Set Page mics 2-4 as the sources for Page Stations 1-3. Set the Page Station Priority to Low, Med and High, respectively, for Page Stations 1-3. It is also possible to get five levels of paging. If you forego BGM in a zone, you can use the Program 1 source as your fifth paging source (lowest priority). Note that an external microphone preamplifier, such as the Symetrix 302 Dual Microphone Preamplifier, is required in order to connect microphones to the Audio Media inputs of the Zone Mix 761. But why stop there? You can expand even further on this configuration because the Symetrix 302 is a dual microphone preamplifier, why not use that 2nd channel to feed the next Audio Media input on the 761 so you can have a unique lowest level paging source for another zone?

Why canít I connect to a Zone Mix 761 DSP from Composer?

While Composer can see our Integrator Series DSPs (Jupiter and Zone Mix), they do have have their own respective software that will need to be used to fully connect and communicate. You can find Integrator Series software†here.

Where can I find the external controller numbers for my Zone Mix 761?

The Zone Mix 871 has a set of static control numbers that cannot be changed within the software. These can be found in the Zone Mix Help File under Help > Contents, and searching for Controller Assignment Tables.

Can the xIn 12 input setting be controlled from ARC remotes, SymVue, or 3rd party control systems?

xOut and xIn expanders can only be controlled via Composer directly or by programming set up in Composer. For control using a Symetrix hardware control platform (ARC series remote, W series remote), a remote control number must be tied to the given parameter ñ mute or otherwise. SymVue control screens can have the parameter itself copied to it for control. Third party system control would be similar to our ARC and W series control, requiring remote control numbers be set to given parameters. The third-party control system would then need to follow the Symetrix†Control Protocol†to control these parameters.†

Can Dante Controller be used to turn on the output mute settings of the xOut 12?

No, Dante Controller is not able to adjust any audio related settings in a xOut 12.

Can Dante Controller be used to adjust the mic pre or level settings of the xIn 12?

No, Dante Controller is not able to adjust any audio related settings in a xIn 12.

Can the xIn 12 be used to send Dante digital audio to a 3rd party Dante enabled device?

Yes, but a DSP must be present to setup and program the xIn 12. Once programmed the xIn 12 can transmit the Dante audio to any Dante enabled device.

Can the xOut 12 be used to send Dante digital audio to a 3rd party Dante enabled device?

Yes, but a DSP must be present to setup and program the xOut 12. Once programmed the xOut 12 can transmit the Dante audio to any Dante enabled device.

Can the xOut 12 output mute be controlled from ARC remotes, SymVue, or 3rd party control systems?

Can the xIn 4, xIO 4◊4 and xOut 4 be used as standalone DSP devices?

No- The xIn4, xIO 4◊4 and xOut 4 are part of a series of I/O expansion products for the Symetrix DSP products (Edge and Radius) using Dante network audio.

Can I daisy-chain multiple xIn 4, xIO 4◊4 and xOut 4 together?

No- The xIn 4, xIO 4◊4 and xOut 4 have a single Dante port and Power over Ethernet (PoE) cannot be daisy-chained. They can be directly connected to the main DSP (via a PoE injector), but not to each other.

Does the xIn 4, xIO 4◊4 and xOut 4 have redundant capabilities?

No- The xIn 4, xIO 4◊4 and xOut 4 are based upon Audinateís Ultimo Dante chip which does not have a redundant mode. They should be connected to the primary Dante network. Other standard IT practices of network redundancy can be employed instead.

Are the xIn 4 and xIO 4◊4 capable of providing Phantom Power?

Yes- The xIn 4 and xIO 4◊4 have (4) balanced analog audio inputs, with individually software-controllable pre-amp gains (reference levels of -50 dBu, -40 dBu, -20 dBu, -10 dBV and +4 dBu), phantom power (+48 VDC ), and mute.

Does the xIn 4, xIO 4◊4 and xOut 4 have a rack mount option?

Yes- The Rack Mount Kits consists of a rack tray and four mounting screws. With this kit, one or two units can be mounted side-by-side in a single rack space. (Mounting solutions sold separately).

Is there and under the table or surface mount option for the xIn 4, xIO 4◊4 and xOut 4?

Yes- Under Table/Surface Mount Kits consists of a U-shaped bracket and two mounting screws. With this kit, a single unit can be secured under a table or to another flat surface as required. (Mounting solutions sold separately).

Can I send more than 4 channels of Dante networked audio to and from the xIn 4, xIO 4◊4 and xOut 4?

No- The xIn 4, xIO 4◊4 and xOut 4 Dante Interface I/O interface is based upon the Audinate Ultimo chip that supports 4◊4 channels of Dante networked audio.

How do I power up the xIn 4, xIO 4◊4 and xOut 4?

The xIn 4, xIO 4◊4 and xOut 4 are powered over Ethernet (PoE) by an IEEE 802.3af Class 0 standard compliant switch or the included injector. No other external power supply is needed or used.

Do the xIn 4, xIO 4◊4 and xOut 4 need to be connected to a Gigabit network?

No- The xIn 4, xIO 4◊4 and xOut 4 have a 100 Base-T Ethernet port that provides 8 (4◊4) channels of Dante network audio, Ethernet communications, and power. Symetrix suggests connecting to a gigabit switch. Especially if multiple devices with Dante audio are connecting to a common switch.

Can the xIn 4, xOut 4, and xIO 4◊4 be used with non-Symetrix DSP systems?

Yes. You can use any of Symetrix Dante expander units with third party DSPs and systems. However, these devices will not be configurable beyond what Dante control allows, and will remain in their default settings. Input sensitivity = +4dBu Phantom power = Off

How do I configure the xIn 4, xIO 4◊4 and xOut 4?

The xIn 4, xIO 4◊4 and xOut 4 are configured via the award winning SymNet Composer software. Once transmit and receive flows are created within the software the xIO 4◊4, xIn 4 and xOut 4 will need to be located through a Radius or Edge DSP, then the configuration pushed to the hardware.

Why does the xIO XLR support a 96khz sample rate if the Symetrix DSP line only supports 48kHz?

We at Symetrix know customers will find this to be a craft product they will want to use in various installs, whether old or new. If those installs have Symetrix equipment then great; if it is a different system we still want to provide the highest quality option possible with the most flexibility.††

What sample rate does the xIO XLR operate?

The xIO XLR-Series supports 48 and 96 kHz.†

What is the minimum latency the xIO XLR will operate?

The minimum Dante latency setting is 1ms.

Does the xIO XLR support network redundancy?

No, the xIO XLR has a single Dante/control network RJ45 port so it cannot support Dante redundancy.

Does the xIO XLR support Dante and AES 67?

Yes, the xIO XLR supports Dante and AES 67.

Does the xIO XLR use POE or POE+?

The xIO XLR-Series uses POE.

Can the xIO XLR be used with other manufacturerís DSPs?

Yes it can. The xIO XLR is a standard Dante endpoint. Composer is required for initial configuration and a Symetrix DSP is required for realtime control if desired. Composer version 8.5 and later include the xIO Updater/Configurator which takes the place of needing to have Symetrix DSP in the system to connect to and control our Dante devices. Previous Composer versions will still need a Symetrix DSP.

What can be controlled with the front button?

Pretty much anything! The front button can be used to momentarlly show LED statuses and is associated with a logic output in the Intelligent Module for the xIO XLR. This logic output can be used for any control function in Composer. This button can also be disabled.

Can I customize or disable the front LEDís?

Yes, using Composer, the LEDís can reflect any system parameter such as signal presence, clip, mute, or preset. Or they can easily be blacked-out.†

Are EU form factors available for all models?

Single-gang models will support EU form factors but not double-gang models. There is just too much good stuff to fit in a EU double-gang box!

What is the construction material used?

The xIO XLR Series uses die cast zinc for the front bezel, faceplate, and rear housing.

What IO configurations are supported?

The product is available in four models. Two single-gang configurations offer either one input and one output (1◊1), or two inputs (2◊0). Two double-gang configurations offer either two inputs and two outputs (2◊2) or four inputs (4◊0).†

My xIO XLRís LEDs flash while booting up, but then go dark shortly after.

This is normal function of the xIO XLR. Its default configuration for the LEDs is ìcontrol pinsî which themselves will be disconnected/unconfigured from the factory. You can set these in the Composer Intelligent Module. Refer to this†Tech Tip†for more information.

What are the xIO XLR properties?

All xIO XLR devices have three device specific properties available in the properties window.† Normal LED Functionñ Specifies the normal function of the LEDs. Control Pin ñ The Intelligent Module control pin inputs are used to set the LED colors and brightness. The incoming value is sampled every 0.5 and applied to the LEDs. The incoming values is shown in the Intelligent Module UI as well. Off ñ The LEDs are off Phantom Power ñ The LEDs show Phantom Power operation for the corresponding XLR Amber ñ Phantom Power is on Off ñ Phantom Power is off Signal Level ñ The LEDs show Signal/Clip information for the corresponding XLR Red ñ The signal is clipping Green ñ The signal is present Off ñ No signal is present Button Press Function ñ Controls what happens when pressing and releasing the button on the unit. Two gang devices have two buttons but both are programmed to react the same Flashlight ñ The LEDs will temporarily light white to light a dark area until the button is pressed again or after 10 seconds elapses, when they will return to configured normal operation. Phantom/Level Toggle ñ The LEDs will first temporarily show the Phantom Power status as described above. After a second press, the LEDs will them temporarily show the Signal Level as described above. After a third press or after 10 seconds elapses, when they will return to configured normal operation. Control Pins ñ The LEDs will temporarily light with the values from the Control Pins as described above until the button is pressed again or after 10 seconds elapses, when they will return to configured normal operation. Disabled ñ The front panel button does nothing when pressed. Button Hold Function ñ Controls what happens when pressing AND holding the button on the unit for some amount of time and then releasing. Two gang devices have two buttons but both are programmed to react the same. Disabled ñ Pressing and holding has no function. Reset ñ depending on the amount of time the button is held before releasing, one of the following functions will occur with a unique LED pattern shown for each option. 3 seconds ñ the unit will reboot. This is indicated by a purple flashing sequence occurring once after 3 seconds. 10 seconds ñ the unit will reset the IP settings and reboot. This is indicated by a purple flashing sequence beginning again after 10 seconds and then continuing until 20 seconds is reached. 20 seconds ñ the unit will reset to factory defaults and reboot. This is indicated by the LEDs stopping flashing and turning solid purple when 20 seconds is reached..

Can I use xIO Bluetooth devices with non-Symetrix DSP systems?

Yes. You can use any Symetrix Dante expander units with third party DSPs and systems. However, these devices will not be configurable beyond what Dante control allows, and will remain in their default settings. The front panel pairing button is the only way to initiate pairing. Audio bridging mode is Media ONly Connection mode is Single, which only allows one device to pair at a time and device are not remembered. Sleep Mode is enabled and set to 60 seconds Default PIN is 0000 Analog inputs are RCA Device name is ìxIO-Bluetooth-[#]î or ìxIO-Bluetooth-RCA-3-5-[#]î. Network name can be edited in Dante Controller, but may not change display name with pairing ñ this may require Composer.

Can I change the default PIN on my xIO Bluetooth?

Yes! In Composer, with the xIO Bluetooth located, you can change the PIN number through the unitís Intelligent Module. If online with Composer or Connected Offline with the Intelligent Module, the PIN will update live once entered into the PIN field. It is still a good idea to then re-push the file to system to update the archive in the DSP.

Updating Symetrix Bluetooth Endpoint Firmware from 8.5.2 to 8.5.3 and beyond

On January 17, 2024 the Symetrix Engineering Team discovered a complication when testing a pre-release version of Composer and firmware for xIO Bluetooth and xIO Blutooth RCA. The issue has been addressed and fully tested in the latest Composer release (8.5.3). Unfortunately for systems running the latest Bluetooth firmware from Composer 8.5.2, the next upgrade will require a one-time, customized procedure.†† Issue Description: When attempting to upgrade/downgrade from xIO Bluetooth Firmware 2.29, Composer will report a successful update, but will then report that the xIO Bluetooth device needs updating again. This process can be repeated but the xIO Bluetooth upgrade will never actually be successful. To upgrade/downgrade from Composer 8.5.2 (xIO Bluetooth Firmware 2.29): Factory reset each Symetrix Bluetooth device by physically holding the side-mounted reset button with a flat head screwdriver when connecting the Ethernet cable. The device will perform a factory reset which will then let it properly accept an update to the next firmware version 2.31 found in Composer 8.5.3. We apologize for the inconvenience and are available by phone and email to assist any customer with this procedure.

What can be controlled with the rotary encoder?

The Rotary encoder can be configured to adjust any audio function in a Symetrix DSP that is controllable. The encoder can be pushed to move between up to eight function menus.† Common functions that typically would be assigned to a menu include gain control, mute ON/Off, tone control, and source select (up to 32 sources). (Example 1) For a background music system with four zones: Menu 1: Zone 1 Volume Menu 2: Zone 2 Volume Menu 3: Zone 3 Volume Menu 4; Zone 4 Volume Menu 5: Zone 1 Source Selector Menu 6: Zone 2 Source Selector Menu 7: Zone 3 Source Selector Menu 8: Zone 4 Source Selector (Example 2) A personal monitor mix system Menu 1: Lead Guitar Volume Menu 2: Rhythm Guitar Volume Menu 3: Bass Volume Menu 4; Keyboard Volume Menu 5: Vocal 1 Volume Menu 6: Vocal 2 Volume Menu 7: Choir Volume Menu 8: Podium Volume (Example 3) House of Worship Control Master Control Menu 1: Projector A On/Off Menu 2: Projector B On/Off Menu 3: Projector A Source PC 1 PC 2 Camera 1 Camera 2 Blu-ray Menu 4: Projector B Source PC 1 PC 2 Camera 1 Camera 2 Blu-ray Menu 5: Lights Brightness 1-10 Menu 6: Audio Mode Console/Automix Menu 7: Master Audio Volume Gain 1-10

Can buttons on the controller be used to select the function on the rotor encoder?

Yes, the encoderís function can be changed either by pushing the encoder or by using the buttons. Setting the Encoder Button mode to ëSelect and Setí (Unit Properties > Edit Remote Settings) will allow the encoder button to follow the individual buttons.

What security is provided to prevent unauthorized adjustments?

Each individual control panel in a system can be easily locked out for temporary security purposes if so desired. When security is activated, a four-digit, pre-programmed PIN is used to unlock the controller. The panel automatically locks after a pre-programmed idle time. These settings are located in the W Remote properties; Wake Security, Idle Mode, Sleep Mode.

How are W-Series network settings configured?

Network configuration of W-Series controllers is done in the same manner as Symetrix DSP network settings are configured, using the unit properties dialog box.† Click below for a screenshot on network setting configuration: https://symetrixinc.com/wp-content/uploads/2023/07/FAQ-IMAGE_W-Series_Configuration.webp

How is a W Series remote added to a system design in Composerô?

When in the site view of Composerô, go to the toolbar and find the IP Remotes menu. Expand the IP Remotes menu and locate the desired controller type. Either double click the desired controller or drag it into the site view window.†

How are W-Series displays configured?

The display labeling is configured in the unitís properties page that appears in Composerô when the control unit is clicked in the site view of Composerô. The displays can be configured to display text or symbols simply by changing the ìdisplay typeî in the W Series properties window in Composerô. The font and font size can be configured along with horizontal and vertical alignment.† Bar Graph display mode can be set to disabled, up, down or moving. Composerô software includes a control simulator that allows the appearance of the display labeling to be seen before a control unitís programming is pushed to a unit. Encoder display units can be in dB, percentage or a count with the ability to set display minimums and maximums.

What can be controlled with the buttons on a W Series?

The button can be configured to adjust any function in a Symetrix DSP that is controllable. In addition, Symetrix DSPs can control the third-party devices included in the Toolbar of Symetrix ComposerTM software and other third-party devices via RS-232 (Radius and Edge), TCP or UDP.† Buttons can be configured to be momentary, latching or as radio buttons. This allows them to do things like trigger presets, adjust volume levels, perform source selection, mute/unmute audio and change signal routing. There is a caveat regarding the radio buttons ñ radio buttons must be sequential.

Why does my W Series remote show no archive or ìInvalidî in System Manager?

The ìarchiveî refers to the site file programming itself and DSPs are the only devices that have a location to store an archive, and actively do store one. The W Series remotes have their own memory and retain their respective programming, but do not hold a copy of the site file archive.

Can the T-Series be used in landscape or portrait orientations?

The T-5 and T-7 can only be used in landscape orientations. The T-10 can be used in either landscape or portrait orientations. This is configured in Composer.

What is the resolution of the T-Series screens?

T-5 : 800◊480 T-7 : 1280◊800 T-10 : 1920◊1200

What is the brightness of the T-7 touchscreen?

500 nits

How do I power T-Series Touchscreen Controllers?

The T-5 requires PoE.† The T-7 and T-10 require PoE+

What wall mounting form factors are supported by the T-Series?

The T-Series can mount into a standard double-gang US or Euro wall box.††

How do I configure a T-Series Touchscreen Controller?

All the configuration can be accomplished using the Symetrix†Composer†software.†

What stand is supported for my T-Series Touchscreen Controller?

The T-7 and T-10 series of touchscreen controllers uses†the same stand. The T-5 touchscreen controller has a†dedicated stand.†

Why is my touch screen only displaying an IP address?

This means the touchscreen doesnít have a Control Screen exported to it. Usually this will be the case after a factory reset or direct from factory.

How do I calibrate my touchscreen?

Composer 8.3.3.18 or later must be installed and any touchscreens in the design must be loaded with firmware version 8.3.3.18 or later. In Composer, with the touchscreen(s) in question located, go to Tools > Remote Terminal and then Options > Debug Mode. Confirm that the IP address of the touchscreen in question matches in the upper left of Remote Terminal. Send ìtcalî (no quotes) to the touchscreen. Remote Terminal should return ìTouchscreen calibration will run on next boot, succeededî. Send ìR!î to reboot the touchscreen and the calibration process will begin once the device has rebooted. Follow the prompt on the T-5 to complete this process.

Why is my touchcreen showing some controls with a red exclamation point and/or a timeout error ìNot yet received subscription responseî?

This usually means the control subscriptions between the touchscreen and the site file/DSP programming have failed or havenít been updated.†This error can also be due to IP conflicts on the network, or a loss of network communication between the DSP and the controlling touchscreen.†In most cases re-exporting the control screen configuration with ìGo online with Composer site fileî checked will also update the DSP archive and correct this issue.

Can I trigger a control screen to change/appear by a button press or logic?

At this time, SymVue control screens are not dynamic (as ARC-3 Dynamic Menus are) and cannot be triggered by button presses, logic, or other catalysts than control screen viewer buttons. However, control screen viewer buttons can be programmed to trigger a preset when pressed. This setting is located in the control screen viewer button properties.

Why is my control screen showing some controls with a red exclamation point and/or a timeout error ìNot yet received subscription responseî?

This usually means the control subscriptions between the controlling unit and the site file/DSP programming have failed or havenít been updated. This error can also be due to IP conflicts on the network, or a loss of network communication between the DSP and the controlling device. In most cases re-exporting the control screen configuration with ìGo online with Composer site fileî checked will also update the DSP archive and correct this issue.†

Can I use multiple controlling devices with SymVue control screens?

Yes. Composer and DSP programming will respond to multiple controlling devices in real-time. For example; a control screen on a T-7 touchscreen can work in coordination with a control screen exported to Control Server. Control will also work in combination with any of our physical control panels such as the ARC-3.

Can a preset be triggered when SymVue changes to a given control screen?

Yes! Control screen viewer buttons can be set to trigger a preset from the buttonís properties panel in Composer.

What is SymVue?

SymVue is a custom, stand-alone user control application for Composer-based DSPs. A SymVue panel is created from a Designer control screen and runs on any Windows compatible PC. SymVue connects to hardware via the hardwareís IP address and up to eight (software) instances of SymVue can run on each PC.

Why isnít my SymVue for PC control screen controlling my DSP?

One of the main culprits of control loss is due to network configuration or lack of network connectivity in general. This can come in many forms including which network the PC is connected to, specific port communication management, firewalls, and crossing between subnets. If your PC happens to have multiple ethernet NICs, one thing you can check specifically with your SymVue control screen file is which network adapter itís communicating through. Open your SymVue control screen and right click on the title bar icon and choose to Show Menu. Then in the File menu choose Select Ethernet Network. In this dialogue, make sure that the network the control screen is talking to matches that of the DSP it is intended to control.

Is Radius NX Microsoft Teams Certified?

Symetrix is a Microsoft Partner*. Symetrix products are Microsoft Teams compatible**. * Microsoft Partner website ** Microsoft Teams Compatible: Provides the same functionality as certified products.

How many inputs and outputs are available on Prism?

The Prism is available in 4 sizes, 4◊4, 8◊8, 12◊12, or 16◊16. Prism is available with and without Dante, so Symetrix and third-party Dante expansion units can be added.

Can the Prism be controlled by RS-232?

Not directly. Due to its small form factor, there wasnít room for an RS-232 connection on the back of Prism. However, Prism can still be controlled by UDP and TCP/IP over Ethernet. RS-232 control can be added by pairing the Prism with xControl.

How is Prism 4◊4 powered?

A PoE+ injector ships with the Prism 4◊4, or a PoE+ switch can be used. Prism 8◊8, 12◊12, and 16◊16 will use an external power supply with threaded barrel connector, which will be included.

Does Prism contain any local GPIO or is the xControl needed?

Yes, the Prism does have local GPIO so the xControl is not needed in most cases. The Prism 4◊4 has 2 analog control ports (2 pots or 4 switches) and 4 Logic Outputs built in. Prism 8◊8, 12◊12, and 16◊16 have 4 analog control ports (4 pots or 8 switches) and 8 Logic Outputs built in.

Can I direct connect to Prism or do I need a switch?

Yes, direct connection from your PC to Prism hardware is possible with each Prism model with a straight-through CAT-5 cable. A PoE+ injector is required for Prism 4◊4.

Are Symetrix ARCs supported by Prism?

Yes, all of the ARC models are supported by Prism, even the new ARC-3. Of course the ARC-PSe can be used as well.

Does Prisms built in ARC port offer as much power as Radius and Edge?

Yes, Prismís ARC port features 24V, 500 mA output to power connected ARCs, just like Radius and Edge.

Can Prism be daisy-chained with other units?

No, Prism has a single Ethernet port and a single Dante port, so a switch will be required to connect multiple units. Prism will not offer daisy chaining of Ethernet or Dante connections. Dante Redundancy is not an option with Prism.

Can Prism be interfaced with telco systems?

No, although they may be used in conjunction with other products performing this task.

Can Prism be used for directly interfacing with digital input and output sources?

No, although they may be used in conjunction with other products performing this task.

Can Prism be used for acoustic echo cancellation processing?

No, although they may be used in conjunction with other products performing this task.

Will SymVue work with Prism?

Yes, Prism can access all of the features in Composer software available to Radius and Edge including SymVue and ARC-WEB.

Does Prism have any more or less DSP processing power than the Radius or Edge DSP?

The Prism has the same processing power as our Edge DSP:

Can the Prism 4◊4 be rack mounted or surface mounted?

Yes for both! The optional rack mount kit consists of a rack tray and two mounting screws. With this kit, one can rack mount one or two half rack products side-by-side in a single rack space. Alternately, the under table mounting kit consists of a U-shaped bracket and two mounting screws. With this kit, one can secure a single product under a table or to some other flat surface as necessary.

Is Prismís phantom power 48V?

Yes, Prismís phantom power is a full 48 VDC @ 10 mA maximum per input.

How much latency is there in Prism?

Analog inputs latency: 0.28 mS, Analog outputs latency: 0.60 mS, Total latency (A/D/A): 0.88 mS, inputs routed to outputs.

How much delay memory is available in Prism?

There is 174 mono seconds of delay memory total available in Prism.

What sample rate does the Prism operate at?

Audio conversion is 24-bit, 48 kHz with internal processing of 40-bit floating point, 48 kHz.

How many Dante channels does Prism support?

Prism supports 64◊64 Dante channels just like Edge and Radius.

Where do I find the latest firmware for my Jupiter DSP?

The latest firmware is always bundled with the latest†Jupiter control software†. There is no need to manage the firmware independently.

How much do Jupiter apps cost?

Jupiter apps are free.

Can Jupiter units be linked together?

Jupiter is stand-alone, there is no digital audio bus. Though multiple Jupiter units can exist on the same Ethernet network and be controlled from the same computer.

How do I configure Jupiter?

Jupiter hardware is network ready and is configured with a PC running the†Jupiter control software†.

How do I convert my Jupiter unit to be used with 117/220 volt?

Symetrix Jupiter products use an automatically switching external power supply. Simply use the power cable that fits your regionís AC plug type, and the unit will automatically switch to that voltage.

Can I direct connect to Jupiter with a CAT-5 cable?

Yes, direct connection from your PC to Jupiter hardware is possible with a straight-through CAT-5 cable.

Can I request a custom Jupiter app?

The requirements for development of a custom app are very difficult to pass. Nonetheless, if you have an idea for a Jupiter app you can discuss it with a support engineer by contacting support@symetrix.co.

Are Symetrix ARCs supported by Jupiter?

Yes, all ARCs but the ARC-3 are supported by Jupiter.

Can I modify a Jupiter app?

Jupiter apps are fixed architecture and cannot be modified.

Does Jupiter hardware have a default IP address?

Jupiter is DHCP capable. If it is not given a DHCP address it will default to a 169.254.x.y base IP address. The last two octets of that address can be calculated by converting the last two groups of numbers of the unitís MAC address from hex to decimal. The unitís MAC address is located on a sticker on the bottom of the hardware.

Why canít I connect to a Jupiter DSP from Composer?

Where can I find the external controller numbers for my Jupiter app?

Each Jupiter app has a set of external controller numbers associated. These numbers are static and cannot be changed within the app. These can be found on the Select Jupiter App screen (commonly found when starting a new Jupiter program). Select an app from the list and click on the ìView External Controllersî button. This will open an HTML document (no internet required) showing all applicable remote control numbers.

Are all inputs on the 4 Channel Analog Input Card mic or line switchable?

Yes, all analog inputs are mic or line switchable.

Will phantom power damage my non-condenser microphones?

Generally no, some older ribbon microphones are somewhat susceptible, but itís always a safe bet to disable phantom power when not needed.

Does the 4 Channel Analog Input Card have the same mic pre as the Radius 12◊8 and Radius AEC?

Yes, the same input circuit is used for all Composer hardware.

Does the Analog Input Card have full 48 v phantom power on all inputs?

Yes, all card inputs (analog or AEC) have full 48 v phantom power.

What is Phantom Power?

Phantom power derives its name from its invisibility to audio signals, even though the microphone cable carries both phantom power (as direct current) and audio signals (as alternating current). Specifically, the term phantom power means a positive DC voltage sent to the microphone on both audio leads, through current-limiting resistors which also serve to isolate the audio leads from one another. The front panel phantom power button applies phantom power via pins 2 and 3 of the mic input XLR connectors.

Do the inputs of the 4 Channel Analog Input Card need to be padded to receive the output of a mixer or console?

What is the max output of the 4 Channel Analog Output Card?

The max output is 24dBu.

Is it OK to hot swap a 4 Channel Analog Output Card with a different I/O card?

No, it is never OK to hot swap a I/O card in a Symetrix DSP. Please take the Composer certification for more info on this procedure.

Does the 4 Channel Analog Output Card have any level controls?

Yes, the 4 Channel Analog Output Card has a gain fader with a range from Off to +12dB.

What hardware platform is D100 based on?

D100 utilizes HP Enterprise x86 Server platform.

Does D100 support VoIP?

The D100 does not currently support a VoIP interface.

Can I purchase more Internal Media Recording channels for D100?

Not at this time.

How do I purchase more Internal Media Playback channels for D100?

Internal Media Playback Channel Packs for D100 can be purchased through Symetrix AV-Ops Center. The number of Media Playback channels can be expanded from the default 32 up to a maximum of 128.

How do I purchase more AEC channels for D100?

AEC Channels Packs for D100 can be purchased through Symetrix AV-Ops Center. The number of AEC channels can be expanded from the default 64 up to a maximum of 96.

How do I purchase more Dante channels for D100?

Dante Channel Packs for D100 can be purchased through the Dante Updater app within Dante Controller. The number of bi-directional Dante channels can be expanded from the default 256 up to a maximum of 384.

Does D100 support Lua scripts?

Yes, through Composer Intelligent Modules.

Does D100 support full hardware failover?

While D100 features redundant power supplies and supports Dante Redundancy Mode, it does not support full hardware redundancy or failover. This means if a D100 fails in service, the system will not ìdefaultî to a backup device in the same way that Dante Redundancy works.

Can I connect directly to D100, or do I need a network switch?

Direct connection from a PC to D100 is possible with a straight-through CAT-5e or higher cable. A connection through a switch is also possible.

Can I have multiple D100 units in a single site file?

Yes, Composer will allow up to two D100ís to be configured in a single site file.

Can D100 be daisy-chained with other units over Dante?

No, the D100 does not support any network switching capabilities. The two Dante ports act only as primary and secondary Dante networks.

Can D100 be used for acoustic echo cancellation (AEC) processing?

Yes. D100 includes 64 channels of AEC without the need for any separate modules or option cards.

Will SymVue and ARC-WEB work with D100?

Yes. D100 can access all of the features in Composer available to Radius and Edge, including SymVue and ARC-WEB.

What is the minimum Dante latency the D100 will operate at?

The minimum Dante latency for the D100 is 2ms.

Can I control third-party equipment from D100, and can third-party equipment control D100?

Absolutely. D100 has network control ports just as with any Composer-based DSP, which allows for IP commands to be sent and received over the control network. Additionally, D100 is compatible with xControl if analog or RS-232 control is desired.

Can I add analog audio to D100?

Yes, but not directly. While there are no option card slots on D100 for direct analog expansion, xIO Audio Expanders can be used to facilitate analog inputs or outputs.

Does D100 work with ARC remotes?

No, there is no ARC port on D100, and it will not work directly with physical ARC remotes. However, this DSP does still support ARC-WEB, and it also works with W-Series remotes and T-Series touch panels.

Are there GPIO ports on D100?

No, there are no GPIO ports on this DSP.

Are option cards compatible with D100?

No, there are no option card slots on this DSP.

Does D100 have any more or less processing power than other Symetrix DSPs?

D100 has about four times the DSP power of Radius NX and Edge.

Does D100 provide PoE over its Dante ports?

What sample rate does D100 operate at?

D100 is capable of 40-bit floating point processing at 48kHz.

Is D100 programmed with Composer?

Yes. Composer 9.0 or above is required to program D100.

How many channels of Dante audio does D100 support?

D100 supports 256 bi-directional Dante channels by default, upgradeable to a maximum of 384 bi-directional channels.

What is D100 and how is it different than other Symetrix DSPs?

D100 is a Dante-only DSP designed for projects with high channel counts. There is no built-in analog I/O, and unlike Radius NX and Edge, there are no option card slots for analog, USB, VoIP, or ATI expansion. However, the 256◊256 Dante, 64 AEC, and 32 internal media player playback channels that Server D100 comes with by default are expandable through optional Channel Packs. Finally, Server D100 also includes 8 internal media recording channels that are not expandable at this time.

How long does D100 take to fully boot?

The D100 can take up to 5 minutes to fully boot and be recognizable in Composer.†

Do Edge Frames, when Dante is daisy chained, need to be looped back into a ring configuration like SymLink?

Edge units are daisy chained, and not a ring configuration. In an Edge system the last unit should not be connected directly to the first unit, rather just daisy chaining them creates the entire Dante network, as each Dante port is truly its own Gigabit network switch.

Does a Edge frame have enough processing for to support a xIn 12 or xOut 12?

Absolutely, the Edge has enough processing to support two xIO devices in most cases. In heavy laden DSP applications, it may be preferable to use only one xIO per Edge.

How much processing does an Edge frame contain?

An Edge frame utilizes a 400Mhz SHARC processor for DSP.

If 8 channels of Dante audio are sent from one Edge Frame, does that mean that the second frame in the system now has only 56 channels of Dante left to transmit on, similar to how SymLink shared 64 channels amongst the entire ring?

Each Edge unit uses a Brooklyn card which gives each Edge unit 64◊64 discreet Dante inputs and outputs. This is not a shared number between units, as a total of 1024 channels can live on a Gigabit network at one time, such as in the case that 16 Edge frames are all transmitting 64 unique channels of Dante.

What if I order an Edge or Radius AEC Frame but do not fill up the card slots?

Filler panels will reside in the empty slots.

How is the RS-232 port on Edge used?

RS-232 is a standardized protocol for serial communication. Edge can talk to 3rd party controllers and devices on the RS-232 network using simple ASCII control strings.

How do I upgrade the Control Server firmware?

The Control Server must be upgraded through its web GUI. Locate the Control Server in Composer, open its web GUI, and log in as an Admin. Then go to Menu > Management > Update. Click Browse and navigate to your system directory; C:Program Files (x86)Symetrix[Composer version]Upgrade > ìControlServerÖî. We recommend a known version upgrade path of 5.x > 7.x > 8.2 > 8.5/current. Please be aware that certain step upgrades do not allow retrograde below that level. IMPORTANT RECOMMENDATIONS: Ensure there is a backup of the site file/programming before performing a firmware upgrade. Disable Windows Firewall and any other firewalls/anti-virus/anti-malware. Do not upgrade firmware over Wi-Fi.

Why is my Control Server control screen showing a timeout error ìNot yet received subscription responseî?

This usually means the control subscriptions between the Contrrol Server and the site file/DSP programming have failed or havenít been updated.†This error can also be due to IP conflicts on the network, or a loss of network communication between the DSP and the controlling Control Server.†In most cases re-exporting the control screen configuration with ìGo online with Composer site fileî checked will also update the DSP archive and correct this issue.

What is the difference between a Configuration, License, and Application in Control Server?

A†configuration†is any number of single control screens grouped/exported together that act as one ìsetî of pages or screens. You can have any number of available configurations (sets of control screens) loaded into the Control Server. The number of†licenses†available determines how many of those configurations are allowed to be available to users. You can have any number of users with varying access to any number of the†available licensed configurations. Every Control Server comes with 5 licenses, but more can be purchased if necessary. These control screens are used through the SymVue Application, which is the same medium we use for our export to touchscreen or Windows PC. The Event Scheduler and Mixer apps you may see in Control Server or on export are not related to these control screen configurations.

Can I purchase more Control Server licenses?

Yes. Contact the Symetrix Sales Department for details on purchasing more Control Server licenses; sales@symetrix.co or (425) 778-7728.

Where can I find the firmware upgrade file for Control Server?

The firmware upgrade file for Control Server is located in C:Program Files (x86)SymetrixComposer [version]Upgrade.†Please be aware of and follow the recommended upgrade path noted on the†Composer downloads page.

How are parameters and control functions assigned to a controller?

Configuration takes place in Composerô software. Right-click directly on a parameter: When you right-click directly on a parameter, a pop-up menu appears with an option to ìSet Up Remote Controlî. This leads to the Setup Remote Control Dialog box where the desired remote-control device can be selected.

Can Parameter be Linked across Multiple Controllers?

Yes, linking allows multiple controls to remain linked regardless of how their values are changed. Not only can W Series remotes be linked with other W Series but also with ARC, ARC-WEB, Control Server and TP controllers.†

What tail length does the AEC algorithm support in Composer v5.1 and later?

300 ms.

How many bands does the Flex EQ module support in Composer v5.1 and later?

32 bands.†

How many channels can Vias support in Composer v5.1 and later?

64 Channels.†

Can Symetrix xIO-Series of Dante Endpoints be configured directly from Composer without a hardware DSP?

In Composer 8.5 and later, a new feature called the ìxIO Updater/Configuratorî allows control and configuration of xIO devices without the need for a Symetrix DSP. The xIO Updater/Configurator acts like a local control only DSP in Composer that can locate, update and setup the xIO devices. The Intelligent Module for the xIO Series is run in Composer offline to configure and control the devices as well. A DSP is still required to make operation time changes to the devices, but this feature greatly improves the flexibility of how xIO devices can be initially configured when a DSP is not available.

Is the xControl programmed in the Remote Control Manager in Composer?

No, while the Control I/O was programmed in the Controller Manager in SymNet Designer, the same cannot be said about the xControl. The xControl is added to the Site View of Composer just like a SymNet DSP. Once in the site file, the xControl is programmed to control parameters in the same way all control is programmed: Right Click -> Set Up Remote Control-> Remote Analog Input ñëxControlí

What steps are necessary in order to run Dante DSP with Dante set to ìRedundant Modeî?

All Symetrix Dante devices ship with Dante in the default ìSwitched modeî. This allows units to be daisy chained, eliminating the need for 3rd party networking hardware. When in ìSwitched modeî if the Dante hardware is setup physically in a Redundant network configuration, traffic from the Primary Dante port will flow out the Secondary Dante port, and the Dante traffic from the Secondary Dante port will flow out the Primary Dante port. This creates a data feedback loop on the Dante network that will crash the Dante cards in the SymNet units. SymNet units with only Dante connections, such as the xIn 12 and the xOut 12, may become unresponsive until they are power cycled and the redundant Dante network switch is turned off or the redundant ports are unplugged from the secondary Dante network. As such, to set the system to run Dante in ìRedundant modeî, first go online with the system with only the Primary Dante port connected to the network or network switch. Alternatively, if the Secondary Dante ports are already connected to a network switch, turn off the secondary Dante network switch/switches. If the Secondary network switch cannot be turned off, or both Primary and Secondary Dante use the same network or switch, then unplug all Secondary Dante ports. Next, go to Composer>Dante Flow Manager and hit the ìConfigure DanteÖî button and set the Secondary Dante jack to ìRedundant Networkî. Then push the file to the SymNet system. Verify via a DSPís front panel display that the Dante mode now reads ìRedundantî. When it does indicate ìRedundantî mode is active, plug in the secondary Dante ports or turn on the secondary Dante network switch/switches.

Where can I download archived versions of Composer software?

Archived versions of all final public releases of Composer software can be†downloaded here. The software runs on a Windows PC and is used to configure, design, and control Composer-based products. For new designs we highly recommend using the latest version of Composer, however archived major release versions may be used for legacy compatibility and/or troubleshooting requirements. All firmware files are included as part of the downloaded Composer software package. The Composer firmware versions and Dante Kernels listed will help with cross-referencing the firmware running on the installed DSP(s) with the corresponding version of Composer that should be downloaded. To communicate with Symetrix hardware from a given version of Composer, it may be necessary to upgrade (or downgrade) firmware in each hardware device. This can be done directly from the Composer application and only takes a few minutes per device. Firmware upgrade is done from the Composer Hardware menu. Any DSP running 8.x can be upgraded to the latest 8.x version directly. Composer-enabled DSPs with older firmware versions must be upgraded in stages. If a unit needs to be upgraded, follow the path below. Start with the version immediately newer than the one currently running on the unit, then continue with all subsequent versions until the latest version is installed. When performing upgrades, please remember to disable Windows Defender Firewall and connect via ethernet, not Wi-Fi.

Are Crestron modules available for Composer?

The following archive contains Crestron modules for the most commonly controlled functions of Composer: Composer Crestron Modules v.3.0 The v3.0 Crestron modules are compatible with Composer hardware including Edge, Radius 12◊8 EX, Radius AEC, Prism, Solus NX, xControl, 2 Line Analog Telephone Interface Card, and the 2 Line VoIP Interface Card. The following control modules have been developed and will be available for use with the Crestron 2 and 3 series controllers: Volume Up/Down Control Module with User Limits Fader Set Control Module Button Push Module Preset Execution Module Controller Receiver Module Input / Output Selector Module VoIP Dialer Module and ATI Dialer Module Speed Dial Module / Speed Dial Store / Delete Phone Number / Name Module The updated Crestron modules utilize command processor architecture to maximize efficiency and responsiveness. The command processor is responsible for all the data parsing to and from the Symetrix DSP which makes it more efficient for the individual control modules to operate. When the control IDís match a particular control module, then the controller information is used and updated. Note: Crestron v.3.0 modules were specifically designed to work with SymNet Composer hardware over RS-232 (baud rate 57600), TCP/IP or UDP/IP port 48631. These modules will not work with legacy SymNet hardware. If you have legacy SymNet hardware, please use the Crestron v.1.0 or 2.0 modules. Composer Crestron Modules v.2.0 The v2.0 Crestron modules are compatible with SymNet Composer hardware including Edge, Radius 12◊8, Radius AEC, Prism, Solus NX, xControl, SymNet 2 Line Telephone Interface Card. Examples provided include Fader control, Button press, Increment and Decrement button, Preset Recall, Mute All, and Controller Receiver. Note: Creston v2.0 modules where specifically designed to work with SymNet Composer hardware over RS-232 (baud rate 57600) or UDP/IP port 48631. These modules can also be used for UDP/IP control with legacy SymNet hardware, Integrator Series, Jupiter Series, and Solus by simply changing the RS-232 buad rate to 38400 or the UDP/IP port to 48630. 2 Line Analog Telephony Interface Crestron Control Module v2 This program was created to demonstrate the capabilities of the SymNet 2 Line Analog Telephone Interface (ATI) card in the context of Crestron external control. The user module and touch panel signals that comprise 95% of this program can be easily copied to other integration projects where the Symetrix ATI card will be used. A Composer file has been created that has the controller numbers corresponding to this external control program. This allows the correct information to flow in both directions between the device and control system processor. Composer Crestron Modules v1.0 The v1.0 Creston modules are compatible with: Jupiter, Zone Mix 761, 780, 788, 722, Solus, 8x8DSP, CobraLink, and 4◊4, 4◊12, 8◊8, 12◊4 Express Cobra hardware), Examples provided include Volume, Fader, Button, Switch and Dialer control plus Preset recall. Additionally, the v1.0 modules will work with the legacy SymNet hardware across a multi-unit ring, as well as a multi-ring system. A matching example SymNet Designer Site File is also included. The modules are fully documented by the SymNet Control Protocol Crestron Module. Addendum linked here: SymNet_Control

What third-party products are currently supported in Composer software?

Symetrix Composer-based products will work with any other Dante product. We also support deeper integration and control for specific products. See the†Control Library†for details.

Does Composer assume the functionality of Dante Controller Software?

Composer can create the subscriptions which is basically what is done in Dante Controller on the routing page. We also add control, setup and monitoring functionality as provided by various manufactures which canít be done in Dante Controller. An example would be setting the preamp gain and turning on the phantom power for an input on the xIO 4◊4 or in the case of the Shure MX Dante Wireless mics, we can also monitor things like RF signal strength, battery life, charge state, mic type and whether it is active plus multiple other things.

Composer and Symnet Designer are two different pieces of software. Which one is meant for use with Dante devices?

Composer

What is the best path for upgrading older firmware for Composer-based DSPs?

Any DSP running 8.x can be upgraded to the latest 8.x version directly. Composer-enabled DSPs with older firmware versions must be upgraded in stages. If a unit needs to be upgraded, follow the path below. Start with the version immediately newer than the one currently running on the unit, then continue with all subsequent versions until the latest version is installed. Oldest version ñ 1.06 Version 2.03 Version 5.01 Version 7.0.2.43 Version 8.2 Latest version ñ 8.5.1 When performing upgrades, please remember to disable Windows Defender Firewall and connect via ethernet, not Wi-Fi.

Why is Composer reporting that a DSP has an invalid site file?

Sometimes small corruptions can happen due to environmental or network stimuli. This can trigger a small ìflagî in the DSPís memory that invalidates the loaded programming.

Can I change the temperature scale in Composerís DSP diagnostic module?

Our diagnostics module is set to Celsius by default and, currently, there is no feature to change this to Fahrenheit or any other temperature scale.

I just added up all the % numbers in the DSP modules I put in my design, and it doesnít quite match what the DSP resource meter reads. Why?

The DSP resource percentage figure located on each Module is rounded to the nearest integer value. The DSP resource total meter (located below the toolkit) tallies the actual, non-rounded figure. In addition, hidden routing modules are added to move audio between DSPs. These routing modules take a small amount of DSP resources.

What are dual-mono modules?

Dual mono modules are two independent mono modules that are physically grouped together. The major benefit is DSP efficiency as they use only about half as much DSP as two separate equivalent mono modules. Basically, duo-mono achieves the power of two modules for the DSP price of one. Note, dual mono modules are not available in the 8◊8 DSP.

I have a device in my site file that is temporarily out of the system and Composer doesnít allow Push and Go Online. Can I disable the device and push programming?

Yes! If you have any number of devices in your site file that are temporarily removed from the system, you can right click on those devices in Site View and select ìDisable Unitî. This will disable the device within Composer so that a programming Push will ìnevermindî that unit and continue pushing. This is also a helpful tool for troubleshooting if a particular device is failing to program. For example; a system with two DSPís and five Dante devices is consistently with a failure to configure network audio. Disabling all units and re-enabling one by one can help determine which device may be causing the error.

Why canít I connect to a Jupiter or Zone Mix 761 DSP from Composer?

Why canít I connect to an 8◊8 DSP, Express series, or Solus (not NX) series DSP in Composer?

While Composer may be able to see these devices on the network, they are not compatible with Composer. These units will require our Designer software to connect to and communicate with. You can find this software†here†under ìWhere can I download archived versions of the SymNet Designer software?î.

One of my panels (meter bar, properties, etc) is not appearing on screen even though itís enabled. How do I find it?

The panel might have opened somewhere off screen accidntally. To correct this, in Composer, open up your Application Preferences from the Tools menu. In the lower right of the dialogue, in the screen layout options, uncheck both ìrememberî options. Close Composer and re-open. All panels should return to their default state. If this doesnít work, or the screen layout options are already unchecked, uninstall and reinstall the version of Composer youíre working in.

How can I reduce the amount of DSP usage in my site file?

If youíre programming a site file and notice that your approximate DSP usage seems to be getting too high, possibly with fewer modules being used than expected, consider using†dual-mono†modules. These modules are capable of doing the same processing as†mono†modules, but essentially offering two for nearly the price of one. For exmple, a single†mono†Loudspeaker Manager module uses 5.6% DSP while a set of†dual-mono†Loudspeaker Manager modules uses 3.1% DSP†each, totalling 6.2% DSP†for both modules†versus 11.2% for two single mono modules. This can drastically improve your DSP performance by not using as much processing resources.

Why does my DSP show a different address on the screen than what I see in Composer?

A DSP module (or any other ìcontrol networkî device module) in Composer is representative of the physical device. When a DSP is initially located in Composer the module is set to look for and locate the physical unit at that IP address on the network. If the unitís IP address changes for any reason (via DHCP or static set) the module in Composer will need to be updated to re-locate the unit at the new IP address.

Why isnít my logic programming working in my test site file?

Much like active signal metering and monitoring, logic programming does not work in Composer if it is not online with a DSP. Composer does not currently offer a feature of simulating logic circuitry actively working. If youíre trying to test preset recalling, you may get some use from the Presets Manager and recalling that way.

What is Xyte?

Xyte is a first-of-its-kind Connected Device Platform (CDP) ñ an integrated solution that allows hardware manufacturers to manage, service, and commercialize their connected devices, all in one place. They are our partners for AV-Ops Center, which is hosted with their technology. For more infomration, see†https://www.xyte.io/†.

Does each device need to be connected to the internet to use AV Ops Center?

Parents (DSPs, T-Series, W-Series, Control Server) need direct internet connection. Children (xIO, 3rd Party Dante Devices) do not; they communicate their status through the locating parent. Alternately, a proxy server can be used. For more information, see this help article. https://docs.xyte.io/security/security-reference-guide/xyte-proxy-architecture

What network ports does AV-Ops Center use?

Organizations hosting AV-Ops Center enabled devices and users interested to connect to the AV-Ops Center management portals, must enable outgoing SSL connections to port 433 to all *.xyte.io domains.††

Do I need separate software installed on site or remotely to use AV-Ops Center?

No, all configuration and monitoring is done through Composer and the AV-Ops Center website.

Can I monitor W, T, or ARC series controllers?

Any IP based Composer based device can be monitored by AV-Ops Center. This includes W and T series but does not provide direct monitoring for ARC series controllers.†

How many Dante devices can I monitor?

There is no limit on the number of devices you can monitor via AV-Ops Center. If a device can be added to a site, it can be monitored in AV-Ops Center.

Can I monitor non Dante/AES 67 devices like lighting controllers or video devices?

Although you can not monitor non-Dante/AES 67 devices directly with AV-Ops Center, AV-Ops Center DSPs with the Advanced license can use standard network control protocols like TCP and UDP to send data to the data send module found in Composer.†

Can I monitor 3rd party Dante/AES 67 devices?

Yes, these devices will be monitored as child devices to the parent DSP devices.

What parameters can I monitor?

By default, you can monitor thermals, mute status, power supply health, and recently recalled presets. In addition the Advanced license allows a DSP to send data to AV-Ops Center via the data send module found in Composer.†

What control options do I have?

A variety of control methods are available. This includes triggering presets and changing control values for the command receive module found in Composer.††

How can I be alerted of any incidences?

Email alerts can be configured to act as an alert when an incident occurs. Webhooks can also be used to send messages directly to a messaging app like Slack, Teams, or Cisco Webex.†

Who has access to my site data?

AV-Ops Center uses service providers that guarantee a high level of data protection and security and signs data processing agreements with all providers that process data on our behalf. A list of all subprocessors authorized to process data for AV-Ops Center is available at†https://dev.xyte.io/docs/data-subprocessors.†For more priovacy and security information, visit†https://www.xyte.io/trust-center†.†

Can I use AV-Ops Center with older sites?

AV-Ops Center requiers Composer firmware 8.5 or later.†

Can I see system health over time?

Yes, a variety of telemetry data can be tracked over the span of 30 days.††

Can I perform a firmware update remotely with AV-Ops Center?

At this moment we do not offer firmware updates via AV-Ops Center. It is recommneded to perform firmware updates locally with Composer via a wired network connection.

What do I do if my device is claimed by a site that I do not have access to?

If there is a need to unenroll a device from a site that you do not have access to, you will need to contact support to verify ownership. They will then be able to assist in getting your device unenrolled.†

Can I give or restrict access to end users?

Yes, different users and user groups can be configured to allow or restrict access to AV-Ops Center and the devices assosiated with a site.

Is AV-Ops Center available outside the US?

Yes, AV-Ops Center can be accessed anywhere that there is an open internt connection.†

Do I need a Symetrix DSP to use AV-Ops Center?

Yes you do.

How does AV-Ops Center handle security and what is its privacy-policy?

AV-Ops Center has a well veted security platform and is commited to customers data. Information about security can be found at†https://www.xyte.io/trust-center†and the privacy-policy can be found here†https://www.xyte.io/privacy-policy.

How much does AV-Ops Center Cost?

At this time, AV-Ops Center offers a single ìstandardî subscription teir and is completely free. In the future we will introduce an Advanced tier. This new software license can be added to a DSP giving it additional functionality often needed for larger more advanced systems. The pricing of the Advanced teir is still to be determined. The Standard tier, will remain free and will continue to provide all existing functionality without a license fee. The table below outlines our planned feature breakdown between the Standard and Advanced tiers: Standard Monitoring Device ìConfigurationî View Remote Status Monitoring Fixed Telemetry Monitoring Unlimited Devices Location Monitoring Integrated Support Remote Preset Recall Custom Telemetry with the ìData Sendî Module for 10 control signals Remote Custom Commands with the ìCommand Receiveî Module for 10 control signals Advanced Monitoring Everything in Standard Custom Telemetry with the ìData Sendî Module for 50 control signals Remote Custom Commands with the ìCommand Receiveî Module for 50 control signals Remote backup of Site file from DSP Remote control screen access And moreÖ

Why isnít my DSP showing up in the AV Ops Center Manager claimable units list?

The Solus NX series, Radius 12◊8 (original), and Radius 12◊8 EX DSPs are not compatible with AV Ops Center. If the device in question is not one of these, make sure your DSP is located in the site file.

How many ARCs can I daisy-chain together?

The number of ARCs that can be daisy chained together will vary depending on the type of ARCs used and the cable lengths.†Download Link: ARC Power Calculator†.

What cables are required to connect to ARCs?

A single standard straight-through CAT-5/6 cable will provide power and data to an ARC from the host DSP. The daisy-chain to subsequent ARCs also uses CAT-5/6. Legacy DSPs that pre-date the ARC Port (RJ-45) communicate to ARCs with a twisted-pair (A, B, Ground) for RS-485 data. In this scenario a local external transformer provides up to 24VDC to the ARC.

ARC Power Calculator

An ARCís power requirements vary depending on the voltage supplied to it. For example, an ARC-2e at 24V DC uses approximately 55 mA, while at 7V DC it uses approximately 170 mA maximum. As the voltage varies from 24 to 7 VDC, the current requirement increases accordingly. ARCs can be daisy-chained and fed power over this daisy-chain from an ARC-PSe or other device. However, as the length of the cable increases, so does the resistive line loss, which lowers the voltage available at each subsequent ARC. The actual power drain on each output from the powering device can vary substantially depending on the number of ARCs and the distance each of them is separated by. In order to assist with system design, Symetrix has available a Microsoft Excel spreadsheet that can help a system designer determine power requirements based upon cable length, number of ARCs and the power supply to be used. Download Link: ARC Power Calculator.

What kind of cable do I use to hook up the RC-3?

Standard two-conductor shielded twisted pair.

What types of parameters can ARCs control?

ARCs are extremely flexible and can be assigned virtually any real-time parameters depending on what host DSP it is controlling. Generally ARCs are used for volumes, buttons, and presets.

What distance can an ARC be from the host DSP?

The distance varies greatly depending on the type of ARC, the gauge of the cable, and the number of arcs chained together.†Download Link: ARC Power Calculator†.

How do I lock and unlock an ARC-2e?

To unlock the ARC-2e, hold the ìMenuî button down for at least 4 seconds, then while continuing to hold ìMenuî, push the ìDownî button. If the ARC-2e needs to be re-locked to prevent tampering, simply do the same procedure but use the ìUpî button.

How do I download the ARC-WEB dialer to my phone or mobile device?

No download is necessary. ARC-WEB Dialer is a web app that is hosted on the Symetrix hardware. After enabling and programming the ARC-WEB Dialer in Composer 4.0+ software, simply type in the hardwareís IP address into your web browser.

Does ARC-WEB Dialer work on a MAC or an iPhone?

ARC-WEB is supported on Mac OS X browsers and iOS devices. It is also supported on Windows and Android browsers. The supported platforms include: iOS version 6.0+, Android version 4.1+, Internet Explorer version 9.0+, Chrome version 29+, Safari version 6+: Mac OS X 10.7 or later, and Firefox version 24+

Is ARC-WEB Dialer available for the 2 Line VoIP Interface Card and/or the 2 Line Analog Telephone Interface Card?

ARC-WEB Dialer may be enabled/disabled for each telephony interface.

If I have more than one phone card can I still use the ARC-WEB Dialer?

For each phone interface in a site file, an entry will automatically appear in the RS-485 section of the Remote Control Manager under the four ARC-WEB instances. Any ARC-WEB Dialers will be labeled with DSP name, IP address and card slot the interface is plugged into. A unique name can also be given to each ARC-WEB Dialer.

If I have multiple DSPís with multiple phone cards in the same site file, can I still use the ARC-WEB Dialer?

Can I program/change and recall Speed Dial names and numbers from the ARC-WEB Dialer?

Speed dial names and numbers can be programed and/or changed using the ARC-WEB Dialer. Simply click on the name and number you want to program and/or change. To trigger or dial the Speed Dial, select the Speed Dial number (1-20) under the line you want to dial out on. Any programming and/or change made to the Speed Dial name and number will also be changed in the VoIP or ATI module inside Composer.

Can I resize the ARC-WEB Dialer to fit my screen resolution?

ARC-WEB and ARC-WEB Dialer will adjust to the deviceís screen size and present a small screen (phone) or large screen (tablet / desktop) interface as appropriate. The minimum display size supported is 240◊320 (640◊960 Retina) pixels. It is recommended to save the ARC-WEB or ARC-WEB Dialer as a ìweb appî if using a smaller display device, particularly on those devices running iOS 8, as the bottom navigation buttons may be obscured by the browserís command bar.

I am using the ARC-WEB Dialer but I have no volume or mute controls?

Each volume and mute control needs to be individually enabled. In the ìEdit ARC-WEB Dialerî window each menu item is listed. Select the desired menu item and then click the ìEditî button. This will open an edit window for that menu item. Check the enable box and then click ìSave Menuî. For volume controls, you can also set the Low Limit, High Limit, and Resolution.

Can I have separate volume and mute controls for each Appearance on each line of the VoIP card with the ARC-WEB Dialer?

Each ARC-WEB Dialer instance controls two lines, two assignable volumes and mutes per line, 20 speed dial locations shared between lines, and 8 presets shared between lines.

If I use multiple ARC-WEB Dialers can I password protect each one separately?

Each ARC-WEB Dialer instance may be protected with a unique username/password.

Can I control Jupiter from my mobile device, such as an iPhone, iPad, or Android device?

Yes, the ARC-WEB makes control from a mobile device or web browser possible.

Can I change the display text font on the ARC-3?

Yes, in the Edit ARC-3 windows you can change the ìARC Descriptionî. You can also modify the Font, size and position of the text to be displayed. In addition, a background image can be imported (239◊24 pixel monochrome bitmaps).

Can I lock or add security to the ARC-3?

Yes, a 4 digit security PIN can be enabled. This PIN will need to be used anytime the ARC-3 is activated or when the ARC-3 comes out of sleep mode.

How do I assign an address to the ARC-3?

In the ARC-3 edit window, assign the ARC-3 address in the RS-485 field located under the ARC Description.

Can I enable/disable Sleep Mode in the ARC-3?

Yes, in the ARC-3 Edit window you can choose to disable Sleep Mode by unchecking the box (Enable Sleep Mode). This box is checked by default. You can also adjust the delay time between 1-600 seconds of inactivity. In addition, you also have the option to keep LEDs on or turn LEDs off during Sleep Mode (default setting turns LEDís off).

Does the ARC-3 use the same wire pinouts as the ARC-2e?

Yes, the ARC-3 uses the same wire pinouts as all the ARC remote devices. The pinouts can be found in the help files.

Can the ARC-3 display different languages?

The ARC-3 can display any character in any language that can be generated on a Windows computer.

Can I adjust the brightness of the ARC-3ís LEDís?

Yes, in the ARC-3 edit window you can adjust the brightness of both the idle and active states. You can also select or de-select ìauto-adjust brightness Settings for ambient lightî and ìbrighten button LEDs when buttons pressedî.

How do I enable dynamic menus within the ARC-3?

Dynamic Menu Enable ñ Check the box to enable an ARC or individual menus with controller numbers. Example: In a room-combine scenario, choose to display a separate set of menus when the room is combined and another when it is uncombined.

How do I change the address on the ARC-3?

Press both the left and right buttons, and then press and hold the top + portion of the slider. This puts the ARC-3 into system mode. Here an address from 1-99 can be selected.

Can I use the ARC-3 with Designer, Jupiter, or the Zone Mix 761?

No, the ARC-3 is currently only compatible with Composer 4.1 and above.

My ARC-3 remote is displaying a time that is out of sync with real time.

If your ARC-3 remote is displaying/reporting a time that is out of sync with real time (e.g.; the real time is 11:35am, but the ARC is displaying 6:35am, or some other time), push and go online with your DSP and system. Then go to Tools > Launch Event Scheduler. In the lower left panel, check that the time being displayed here is correct. If itís not, click ìSet Unit ClockÖî and choose the appropriate option. This should also update the time displaying on the ARC-3.

My ARC-3 remote is displaying ìRemote Disabledî on the screen.

This is a feature with the ARC-3 that can act as a soft ìlockî, or the ability to enable/disable the ARC-3 based on the state of a system (room combining, for example). This relies on a certain remote control number within the Composer programming being active to ìenableî the ARC-3 remote menus. To remove this option altogether, un-check the box for ìDynamic ARC Enableî from the ARC-3 remote properties in the Remote Control Manager under the ARCs tab.

Is the xControl programmed in the Remote Control Manager in SymNet Composer?

Can the xControl be powered from a Control I/O power supply?

No, the power supply for the legacy Control I/O is not compatible with the xControl. A POE injector ships with the xControl.

Does Edge contain local GPIO or is a control accessory, such as the xControl needed?

Yes, the Edge does have local GPIO so the xControl is not needed in most cases. The Edge frame has 8 analog control ports (8 pots or 16 switches) and 8 Logic Outputs.

The xControl has two RS-232 ports, are these ports used for incoming commands only?

No, both ports can receive incoming commands, but they can also be used to send data, including both feedback and custom RS-232 strings.

Is the xControl an RS-485 device?

No, the xControl is a true POE device that communicates to the DSP hardware over Ethernet.

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