Technical Support
The Technical Support team handles hardware and software diagnostic troubleshooting, resource navigation, and fundamental set up guidance as covered in our training courses.
-----------------
Support Hours: 7:00 AM (07:00) - 4:00 PM (16:00) Pacific Time (GMT-8), Monday through Friday, except for US holidays.
Submit the form below or contact directly:
+1 (425) 778-7728 Ext: 5 | Support@Symetrix.co
Support for International Systems Integrator
To best serve customers worldwide, Symetrix partners with trusted regional experts who are tasked to provide initial support and are the primary point of contact for all international integrators and end-users.
Find your regional Symetrix Partner here:
Support for AV System Users
System user support is provided through a network of trained and certified AV system integrators who specialize in Symetrix equipment.
If you're a user in need of assistance with your AV system, we’re happy to help you connect with a trusted partner in your area
Find your local partner is the USA:
For inquiries regarding programming, third-party integration or intelligent modules, equipment/install specification, or network configuration, please contact our Field Application Engineering team: fae@symetrix.co.
For self-service, Symetrix offers a vast array of training, how-to tech tips, FAQs, and troubleshooting guides through the quick links below or our YouTube channel and Talent LMS training catalog.
Symetrix Limited Warranty Symetrix TAA Compliant List
⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯
“When the audio system failed and weeks of support couldn’t fix it, we moved our client's system to a Symetrix setup. With fast tech support from Symetrix, we were able to resolve several initial configuration and network conflicts and have it back up and running in only a day. Since then, it has worked flawlessly."
— Ken Dickensheets, Dickensheets Design Associates
⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯⋯
Quick Links
Josh CarterTechnical Support Engineer
Kathryn SkvarlaTechnical Support Engineer
UNSUPPORTED TECHNOLOGY NOTICE
As of January, 2024 Symetrix has discontinued direct support for all products released prior to the "Composer line" of technology.
Symetrix is incredibly grateful for the role that these legacy products have played in our journey. As we move forward with our exciting new Cognio platform, support will continue for Composer-based products and we are here to help guide you toward current solutions that offer enhanced performance, reliability, and support. For more information on current products, please contact your nearest Symetrix partner.
Please reach out to an authorized partner listed here in the U.S. that may be able to offer assistance with legacy products.
Advanced Musical Electronics
8665 Venice Blvd.
West Los Angeles, CA 90034
Phone: 310-559-3157
E-mail: mail@advancedmusical.com
Condor Electronics
10007 Aurora Ave N
Seattle WA 98133
Phone: 206-633-5190
Email: info@condor-electronics.com
Any Repair rates and turnaround times, or other resources/materials or support for discontinued Symetrix equipment are set solely by the Repair Center and are not dictated by Symetrix.
Unsupported Technology Notice
Designer Era
- SymNet Designer software ((contact Support for legacy download)
- 8x8 DSP
- BreakIn & BreakOut 12
- CobraLink
- Control I/O
- Express series
- Solus series (not NX)
- ARC-2, ARC-SW4, ARC-K1, ARC-SWK, ARC-Mic/XLR. Note: These ARC units do not have "e" at the end while current/supported ARC remotes do
Legacy Era
- 200 series hardware and software
- 300 series hardware and software
- 400 series hardware and software
- 500 series hardware and software
- 600 series hardware and software
- Lucid hardware and software
- AirTools hardware and software
- Deuce hardware and software
- AutoMix Matrix hardware and software
- Zone Mix 760 hardware and software