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AV-Ops Center Remote Monitoring

What is Xyte?
Xyte is a first-of-its-kind Connected Device Platform (CDP) ñ an integrated solution that allows hardware manufacturers to manage, service, and commercialize their connected devices, all in one place. They are our partners for AV-Ops Center, which is hosted with their technology. For more infomration, see†https://www.xyte.io/†.
Does each device need to be connected to the internet to use AV-Ops Center?
Parents (DSPs, T-Series, W-Series, Control Server) need direct internet connection. Children (xIO, 3rd Party Dante Devices) do not; they communicate their status through the locating parent. Alternately, a proxy server can be used. For more information, see this help article. https://docs.xyte.io/security/security-reference-guide/xyte-proxy-architecture
What network ports does AV-Ops Center use?
Organizations hosting AV-Ops Center enabled devices and users interested to connect to the AV-Ops Center management portals, must enable outgoing SSL connections to port 433 to all *.xyte.io domains.††
Do I need separate software installed on site or remotely to use AV-Ops Center?
No, all configuration and monitoring is done through Composer and the AV-Ops Center website.
Can I monitor W, T, or ARC series controllers with AV-Ops Center?

Any IP based Composer based device can be monitored by AV-Ops Center. This includes W and T series but does not provide direct monitoring for ARC series controllers.

How many Dante devices can I monitor with AV-Ops Center?
There is no limit on the number of devices you can monitor via AV-Ops Center. If a device can be added to a site, it can be monitored in AV-Ops Center.
Can I monitor non Dante/AES 67 devices like lighting controllers or video devices?
Although you can not monitor non-Dante/AES 67 devices directly with AV-Ops Center, AV-Ops Center DSPs with the Advanced license can use standard network control protocols like TCP and UDP to send data to the data send module found in Composer.†
Can I monitor 3rd party Dante/AES 67 devices with AVOps Center?
Yes, these devices will be monitored as child devices to the parent DSP devices.
What parameters can I monitor with AV-Ops Center?

By default, you can monitor thermals, mute status, power supply health, and recently recalled presets. In addition, the Advanced license allows a DSP to send data to AV-Ops Center via the data send module found in Composer.

How can I be alerted of any incidences with AV-Ops Center?

Email alerts can be configured to act as an alert when an incident occurs. Webhooks can also be used to send messages directly to a messaging app like Slack, Teams, or Cisco Webex.

Who has access to my AV-Ops Center site data?

AV-Ops Center uses service providers that guarantee a high level of data protection and security and signs data processing agreements with all providers that process data on our behalf. A list of all subprocessors authorized to process data for AV-Ops Center is available at†https://dev.xyte.io/docs/data-subprocessors. For more priovacy and security information, visit†https://www.xyte.io/trust-center.

Can I use AV-Ops Center with older sites?
AV-Ops Center requiers Composer firmware 8.5 or later.†
Can I see system health over time with AV-Ops Center?

Yes, a variety of telemetry data can be tracked over the span of 30 days.

Can I perform a firmware update remotely with AV-Ops Center?
At this moment we do not offer firmware updates via AV-Ops Center. It is recommneded to perform firmware updates locally with Composer via a wired network connection.
What do I do if my device is claimed by a site that I do not have access to through AV-Ops Center?

If there is a need to unenroll a device from a site that you do not have access to, you will need to contact support to verify ownership. They will then be able to assist in getting your device unenrolled.

Can I give or restrict access to end users with AV-Ops Center?
Yes, different users and user groups can be configured to allow or restrict access to AV-Ops Center and the devices assosiated with a site.
Is AV-Ops Center available outside the US?
Yes, AV-Ops Center can be accessed anywhere that there is an open internt connection.†
Do I need a Symetrix DSP to use AV-Ops Center?
Yes you do.
How does AV-Ops Center handle security and what is its privacy-policy?
AV-Ops Center has a well veted security platform and is commited to customers data. Information about security can be found at†https://www.xyte.io/trust-center†and the privacy-policy can be found here†https://www.xyte.io/privacy-policy.
How much does AV-Ops Center Cost?

At this time, AV-Ops Center offers a single standardî subscription tier and is completely free. In the future we will introduce an Advanced tier. This new software license can be added to a DSP giving it additional functionality often needed for larger more advanced systems. The pricing of the Advanced tier is still to be determined. The Standard tier, will remain free and will continue to provide all existing functionality without a license fee. The table below outlines our planned feature breakdown between the Standard and Advanced tiers: Standard Monitoring Device Configuration View Remote Status Monitoring Fixed Telemetry Monitoring Unlimited Devices Location Monitoring Integrated Support Remote Preset Recall Custom Telemetry with the Data Send Module for 10 control signals Remote Custom Commands with the Command Receive Module for 10 control signals Advanced Monitoring Everything in Standard Custom Telemetry with the Data Send Module for 50 control signals Remote Custom Commands with the Command Receive Module for 50 control signals Remote backup of Site file from DSP Remote control screen access And more.

Why is my DSP not showing up in the AV-Ops Center Manager claimable units list?

The Solus NX series, Radius 12x8 (original), and Radius 12x8 EX DSPs are not compatible with AV-Ops Center. If the device in question is not one of these, make sure your DSP is located in the site file.